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Remote Outbound Customer Service Jobs in New York

AppleOne

Remote CSR (NJ Residents ONLY)

Jersey City, NJ · Remote

$18 - $19/hr

Role: CSR 2 - Client Support Role: CSR 2 - Client Support, Bilingual (English/Spanish) Pay: * $18 ... Respond to inbound and outbound customer contacts while adhering to company procedures and privacy ...

MMC Group LP

Be Seen First

Remote Customer Service Representative - NJ only - BYOD

Jersey City, NJ · Remote

$18 - $19/day

00% Remote - New Jersey Residents Only | $18 We're hiring Customer Service Representatives to ... Handle inbound and outbound customer calls. * Assist individuals and families with health insurance ...

MMC Group LP

Be Seen First

Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

Customer Service Representative II - Client Support Location: 100% Remote - New Jersey Residents ... Handle inbound and outbound customer calls. * Assist individuals and families with health insurance ...

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Services Coordinator 45% * Provide support to customer success and operations management functions ...

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Services Coordinator 45% * Provide support to customer success and operations management functions ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Outbound Customer Service information

What is the difference between Remote Outbound Customer Service vs Remote Inbound Customer Service?

AspectRemote Outbound Customer ServiceRemote Inbound Customer Service
Primary RoleMaking outbound calls to customers, promoting products, or following up on inquiriesHandling incoming customer calls, providing support, and resolving issues
Required SkillsCommunication, persuasion, active listeningActive listening, problem-solving, empathy
Work EnvironmentHome office or call center, remote setup commonHome office or call center, remote setup common
Common CertificationsCustomer service training, sales certificationsCustomer service training, conflict resolution

Remote Outbound Customer Service involves proactively reaching out to customers, often for sales or follow-up, while Remote Inbound Customer Service focuses on responding to incoming customer inquiries and support requests. Both roles require strong communication skills and are commonly performed remotely in call centers or home offices.

What are the most commonly searched types of Outbound Customer Service jobs in New York?

The most popular types of Outbound Customer Service jobs in New York are:

What cities in New York are hiring for Remote Outbound Customer Service jobs?

Cities in New York with the most Remote Outbound Customer Service job openings:

Remote Outbound Customer Service jobs near you

Remote CSR (NJ Residents ONLY)

AppleOne

Jersey City, NJ • Remote

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Role: CSR 2 – Client Support
Role: CSR 2 – Client Support, Bilingual (English/Spanish)
Pay:
•$18.00/hour – Monolingual
•$19.00/hour – Bilingual (English/Spanish)
Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY)
Schedule:
Training Schedule:
•Monday – Friday, 8:00 AM – 4:30 PM Eastern
•3-week training period
•Candidates must remain on camera throughout training and nesting
Hours of Operation:
•Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required.
•Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.
•Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do:
•Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
•Provide general information regarding health insurance coverage through the Marketplace.
•Assist individuals and families with completing health insurance applications.
•Build and verify tax households, household income, and eligibility information.
•Explain Marketplace eligibility determinations and enrollment options.
•Enroll consumers into qualified health plans.
•Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
•Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
•Track and document all customer interactions using applicable systems.
•Fulfill requests for materials through mail, email, or electronic download.
•Coordinate translation services for non-English-speaking callers as needed.
•Escalate complex issues to the appropriate support teams for resolution.
•Attend required meetings, trainings, and ongoing educational sessions.
•Maintain current knowledge of Marketplace programs, policies, and systems.
•Perform additional duties as assigned by management.
Requirements:
•High School Diploma, GED, or equivalent required.
•Associate degree or higher preferred.
•Minimum of 6 months of customer service experience.
•Strong telephone and data entry skills.
•Excellent written and verbal communication skills.
•Strong organizational and interpersonal skills.
•Ability to work efficiently in a fast-paced environment.
•Ability to manage multiple complex tasks simultaneously.
•Ability to work independently and as part of a team.
•Experience using computers, phone systems, and headsets preferred.
•Previous customer service or call center experience preferred.
•Bilingual Spanish/English is a plus.
•Must be able to maintain full attendance during training and nesting periods.
•Must be comfortable being on camera throughout all training sessions.
•Must have a reliable home office setup that meets equipment requirements.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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