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Remote Order Management Jobs in Troy, MI (NOW HIRING)

Roehm

Strategic Account Manager

Detroit, MI · On-site +1

This role is a remote role, within 2 hours driving distance of Detroit metro area. WHAT YOU WILL DO ... order management issues for assigned customers insuring alignment with business goals and ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Help customers with orders, shipping questions, product details, and troubleshooting * Track and ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Help customers with orders, shipping questions, product details, and troubleshooting * Track and ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · Remote

$16 - $21.25/hr

Help customers with orders, shipping questions, product details, and troubleshooting * Track and ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Roehm

Strategic Account Manager

Detroit, MI · Remote

This role is a remote role, within 2 hours driving distance of Detroit metro area. WHAT YOU WILL DO ... order management issues for assigned customers insuring alignment with business goals and ...

Ilitch

Sr. ERP Cloud Application Engineer

Detroit, MI · On-site +1

Experience supporting supply chain-related functions, including procurement, order management ... Work is performed primarily in an office or remote environment. The role may include on-call ...

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Remote Order Management information

See Troy, MI salary details

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How much do remote order management jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote order management in Troy, MI is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.70 per hour, depending on experience, location, and employer.

What is remote order management?

A Remote Order Management job involves overseeing and processing customer orders from a remote location. Responsibilities typically include order entry, tracking shipments, resolving discrepancies, and coordinating with suppliers or internal teams. Strong communication, attention to detail, and familiarity with order management software are often required. This role helps ensure a smooth purchasing experience for customers while optimizing order fulfillment processes.

What skills and qualifications are needed for remote order management?

To thrive as a Remote Order Management professional, you should have strong organizational skills, attention to detail, and experience in supply chain or customer service roles, often supported by a relevant degree or equivalent experience. Familiarity with order management software, ERP systems, and CRM tools is typically required, and certifications in logistics or supply chain can be advantageous. Exceptional communication, problem-solving abilities, and time management help you excel in coordinating orders and resolving issues remotely. These skills ensure accurate and timely order processing, positive customer experiences, and efficient collaboration with team members across locations.

What are the main challenges in remote order management and how can they be overcome?

One of the main challenges in Remote Order Management is coordinating efficiently with cross-functional teams and customers without face-to-face interaction, which requires clear communication and proactive follow-up. Managing multiple orders simultaneously while remaining accurate and meeting tight deadlines can also present difficulties, especially during peak seasons. To succeed, professionals use digital tools to track orders, maintain meticulous records, and set clear priorities. Staying organized and adaptable allows you to overcome obstacles and ensure a smooth, reliable order fulfillment process from a remote setting.

What are the most commonly searched types of Order Management jobs in Troy, MI?

The most popular types of Order Management jobs in Troy, MI are:

What job categories do people searching Remote Order Management jobs in Troy, MI look for?

The top searched job categories for Remote Order Management jobs in Troy, MI are:

What cities near Troy, MI are hiring for Remote Order Management jobs?

Cities near Troy, MI with the most Remote Order Management job openings:

Remote Order Management jobs near you

Customer Compliance & Business Execution Manager-Remote (MI)

Southfield, MI • On-site, Remote

Chemico Group
Chemical Manufacturing • 201 - 500 employees
Learn more about Chemico Groupexternal

Full-time

Posted 20 days ago

Job description

Position Summary
The Manager of Customer Compliance & Business Execution is responsible for coordinating and supporting key business processes, customer requirements, program implementation activities, ensuring adherence to contractual, regulatory, and operational requirements while driving business execution initiatives that support organizational goals. This role serves as a critical liaison between Operations, Strategic Account Management, Business Intelligence, Accounting, and customers to ensure operational excellence, customer satisfaction, compliance, and business growth.
The position focuses on developing scalable processes, managing performance metrics, supporting customer-driven initiatives, and driving execution of operational and commercial objectives.
Responsibilities/Duties:
Internal Business Process Management
  • Manage, track, and support critical internal business processes, including:
    • Pricing compliance and governance
    • Invoicing and accounts receivable coordination
    • Contract administration and purchase order management
  • Monitor process effectiveness and identify opportunities for improvement.
  • Ensure compliance with company policies, contractual obligations, and customer requirements.

Customer Requirements Management
  • Coordinate and support customer-specific requirements and initiatives.
  • Track and facilitate productivity improvement projects.
  • Develop and finalize productivity improvement documentation, case studies, and customer communications.
  • Promote cross-customer sharing of best practices and successful initiatives.
  • Coordinate customer survey follow-up activities and action plans.
  • Ensure customer commitments are tracked, communicated, and completed.

Program Implementation & Execution
  • Coordinate implementation of new customer programs, operational initiatives, and strategic projects.
  • Develop implementation plans, timelines, reporting mechanisms, and communication processes.
  • Monitor project progress and provide status updates to stakeholders.
  • Facilitate cross-functional collaboration to ensure successful execution.

Business Analytics & Reporting
  • Serve as liaison between Operations, Business Intelligence, and accounting teams.
  • Develop, maintain, and enhance business performance metrics and dashboards.
  • Analyze operational and customer performance data to identify trends and improvement opportunities.

Operations Support
  • Support Operations Directors and leadership teams in executing strategic initiatives.
  • Develop processes, reports, meeting structures, and communication tools that improve operational effectiveness.
  • Assist with continuous improvement initiatives and performance management activities.
  • Coordinate follow-up actions and ensure accountability for key initiatives.
  • Drive execution of strategic initiatives and operational priorities across multiple functions.
  • Develop and monitor key performance indicators (KPIs) to measure business performance and compliance effectiveness.
  • Lead cross-functional projects focused on process improvement, efficiency, and customer satisfaction.
  • Provide guidance and training to employees on compliance requirements and operational best practices.

Business Development & Marketing Support
  • Develop customer success stories, case studies, and program summaries that demonstrate value creation.
  • Support business development efforts through preparation of presentations, supporting materials, and customer documentation.
  • Assist marketing initiatives by providing operational data, customer success content, and program highlights.
  • Support customer retention and growth opportunities through effective communication of achievements and performance improvements.

Risk Management & Continuous Improvement
  • Conduct risk assessments and identify opportunities for process enhancements.
  • Develop and maintain compliance documentation, policies, procedures, and training materials.
  • Analyze operational data and compliance metrics to identify trends and improvement opportunities.
  • Implement corrective and preventive actions to strengthen compliance controls and operational performance.
  • Promote a culture of accountability, quality, and continuous improvement.

Accountabilities and Performance Measures:
Achievement of customer compliance requirements and commitments.
  • Timely execution of strategic initiatives and program implementations.
  • Accuracy and effectiveness of business reporting and metrics.
  • Improvements in operational efficiency and customer satisfaction.
  • Successful completion of productivity improvement initiatives.
  • Support of business development and customer retention objectives.
  • Effective cross-functional collaboration and stakeholder satisfaction.

Knowledge, skills and abilities:
Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Finance, Marketing, or related field preferred.
  • 5-8+ years of experience in operations, program management, customer management, or business execution roles.
  • Strong project management and cross-functional leadership experience.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and business reporting tools.
  • Strong project and program management capabilities.
  • Excellent organizational and follow-up skills.
  • Strong analytical and problem-solving abilities.
  • Advanced proficiency in Microsoft Excel, Power BI, or similar reporting tools.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities and stakeholders simultaneously.
  • Customer-focused mindset with strong relationship management skills.
  • Process improvement and continuous improvement orientation.

Environmental Job Requirements and Working Conditions:
This position requires travel - some overnight. Up to 50%
  • This position may require off-hour (nights and weekend) support.
  • All prospective employees must pass a background check and drug screen

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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