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Location: Primarily remote, with 1-2 days per week at our downtown Austin, TX office.

The Association of Certified Fraud Examiners (ACFE) has an immediate opening for a friendly, professional and motivated Member Services Administrator. This is an opportunity to join a growing and talented team providing exceptional customer service to our global membership base. In this position, the Member Service Representative will have direct contact with members, providing membership benefit information, certification requirements, process orders, perform data entry, and troubleshoot technical issues pertaining to ACFE products.

This is an entry-level position with strong potential for advancement within the organization. The right candidate will have proven customer service, time management, written and verbal communication skills.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance, along with long-term disability coverage and a $25k life insurance policy for employees. Additionally, we offer partial subsidy for dependent premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in Texas.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another after 10 years of employment.
• Parental PTO: Two weeks of paid time off to use during maternity/paternity leave.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• Professional Development: Training & Development department dedicated to your growth.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Fraud Knowledge Bonus: Bonus programs available for demonstrating mastery of the fraud examination body of knowledge.

Essential Functions:

1. Provides extensive telephone and chat support with detailed membership, product, and event information.
2. Review, update, compile and verify data including transfer from paper to database.
3. Provide accurate, valid, and complete information utilizing operating procedures and other tools.
4. Good time management; able to meet deadlines.
5. Responds to all inquiries in a timely and cooperative manner. Build sustainable relationships through professional, open communication.
6. Follows established processes; accurately documents and processes all orders and customer requests.
7. Conducts outbound calls to existing and potential ACFE Members.
8. Performs other duties as requested or required.

Required:

1. Four years of High School resulting in a diploma or GED required; BA/BS a plus.
2. 1+ year(s) of call center experience preferred.
3. Strong customer service skills.
4. Skilled in working collaboratively in a team environment.
5. Strong written and verbal communication skills; clearly and effectively communicate information.
6. Effective in presenting information and responding to questions and/or customer requests.
7. Skills in defining customer needs, collecting and analyzing data.
8. Proven skills in organizing work, communicating effectively, attending to detail, taking direction, managing time effectively, and multi-tasking in a fast-paced environment.
9. Working knowledge of Microsoft Outlook, Word, Excel. Knowledge in Crystal Reports and database programs such as NetForum and SalesForce a plus.
10. Bilingual a plus.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 90,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.