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Remote Optical Customer Service Jobs in Villa Rica, GA

HB Travels

Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Previous experience in customer service or hospitality is helpful but not required ... What We Offer: * Flexible remote work ideal for earning extra income this holiday season.

Liveops

Remote Spanish Bilingual Customer Service

Acworth, GA · Remote

$13.75 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Atlanta, GA · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Marietta, GA · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Newnan, GA · Remote

$14 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Smyrna, GA · Remote

$15.25 - $19/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Villa Rica, GA

Remote Optical Customer Service information

See Villa Rica, GA salary details

$8

$16

$23

How much do remote optical customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote optical customer service in Villa Rica, GA is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Villa Rica, GA look for? The top searched job categories for Remote Optical Customer Service jobs in Villa Rica, GA are:
What cities near Villa Rica, GA are hiring for Remote Optical Customer Service jobs? Cities near Villa Rica, GA with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Customer Service Representative - Georgia

Williams-Sonoma Customer Care Centers

Atlanta, GA • Remote

$15/hr

Full-time

Posted 15 days ago

Job description

Williams-Sonoma Inc. 

Customer Service Representatives
Seasonal Full Time availability 
Remote roles available in: Georgia
Now accepting applications until August 30, 2026

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?
 

If you’re someone who:

  • Brings positive energy.

  • Solves problems with confidence.

  • Loves great products and even better discounts.
    …then you’ll feel right at home here!

Your Day to Day (Essential Functions):

Customer-Focused Support:

  • Serve as the first point of contact for customer inquiries via phone.

  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.

  • Handle escalations with professionalism, ensuring a smooth resolution process.
     

Problem-Solving & Ownership:

  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.

  • Approve adjustments, returns, or other resolutions within established guidelines.

  • Follow up with customers to ensure complete satisfaction and issue solutions.
     

Service with Integrity:

  • Uphold company values by providing honest, ethical, and transparent support.

  • Maintain confidentiality of customer data and company policies.

  • Stay informed about product updates, policies, and procedures to provide accurate information.
     

Collaboration & Continuous Growth:

  • Work closely with team members and leadership to improve service processes.

  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.

  • Provide feedback to improve company policies and customer experience strategies.

What We Offer:

  • $15.00/hr

  • Recognition based incentives and bonuses for top performers.

  • Training, coaching and early conversion opportunities to build your career within our holiday season.

  • Employee discounts and perks (up to 40% off most products and brands). 

What We’re Looking For:

  • 1+ years of customer service experience (retail, call center, or hospitality preferred) 

  • Strong communication skills - Ability to de-escalate and resolve issues professionally 

  • Problem-solving mindset - You think fast and adapt quickly 

  • Integrity and reliability - You do the right thing, even when no one is watching 

  • Comfortable working in a fast-paced environment with performance goals 

  • Tech-savvy - Ability to navigate multiple systems and multitask efficiently 

Work-From-Home Technology Requirements:

  • You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup:

  • Desktop, all-in-one computer or traditional laptop.

  • Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.

  • Minimum 6 GB of RAM; 8 GB or more recommended.

  • Minimum screen resolution of 1920 × 1080.

  • Google Chrome.

  • Current antivirus protection.

  • Enough available storage to install required systems.

  • Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.

  • Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
     

Required Equipment:

  • External mouse.

  • Keyboard.

  • Webcam.

  • Wired USB headset.

  • Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.

  • Your computer and internet connection must pass our pre-employment System Checker.
     

We do not recommend using built-in laptop track pads.

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

Ready to Get Started?

Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.
 

Apply today and complete your application by August 30, 2026. Your next opportunity could start right from home!

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.

Apply