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Remote Optical Customer Service Jobs in Springfield, IL

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Springfield, IL

Remote Optical Customer Service information

See Springfield, IL salary details

$9

$18

$26

How much do remote optical customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote optical customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Springfield, IL look for? The top searched job categories for Remote Optical Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Optical Customer Service jobs? Cities near Springfield, IL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Freight Dispatcher (Independent Contractor) - $1,800 to $4,500+ Weekly PotentialPearl CityDavenpo...

American Logistics Authority

Springfield, IL • Remote

$1.8K - $4.5K/wk

Full-time

Re-posted 25 days ago

Job description

Freight Dispatcher (Independent Contractor) - $1,800 to $4,500+ Weekly Potential

Employment Type: 1099 / Independent Contractor
Location: Remote (U.S. Based Only)

This is a performance-based dispatch role working with owner-operators under their own authority. Earnings are commission-based, and income depends on efficiency, negotiation skill, and carrier volume.

What You'll Do

  • Book loads through broker networks and load boards

  • Negotiate competitive rates

  • Coordinate pickups, deliveries, tracking, and paperwork

  • Communicate professionally with both drivers and brokers

  • Manage your workflow independently

Requirements

  • Must currently reside in the U.S.

  • Laptop or desktop computer

  • High-speed internet connection

  • Professional phone / headset

  • Organized, dependable, and self-motivated

Experience in dispatching, brokerage, customer service, or similar communication-based roles is beneficial but not required.

What's Provided

  • Training resources and support systems

  • Workflow templates and operational guidance

  • Options for sourcing owner-operators to dispatch

  • Structured performance incentive program based on results (not a guaranteed or upfront bonus)

Who This is For

People who:

  • Prefer commission-based income with high earning potential

  • Can stay organized without supervision

  • Want to control their schedule and growth

How to Express Interest

Submit your application or response through the platform where this listing is posted.
A brief screening will follow to confirm fit and onboarding readiness.

Employment Type: FULL_TIME

Apply