ZipRecruiter

Log In

2

Remote Optical Customer Service Jobs in Springfield, IL

Intuit

TurboTax Experts Manager 1 FTE

Springfield, IL · Remote

$45.50 - $61/hr

Experiences and help introduce new services or processes being developed Qualifications * 3+ years' experience supporting/managing/leading a customer-facing team * Remote management experience a plus ...

160 Driving Academy

Admissions Advisor

Springfield, IL · Remote

$18.75 - $25.25/hr

Experience in customer service, sales, or call center environment preferred. * Strong communication skills with the ability to build rapport quickly. * Ability to work in a remote environment and ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

next page

Showing results 1-20

All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Springfield, IL

Remote Optical Customer Service information

See Springfield, IL salary details

$9

$18

$26

How much do remote optical customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote optical customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Springfield, IL? For Remote Optical Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Springfield, IL look for? The top searched job categories for Remote Optical Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Optical Customer Service jobs? Cities near Springfield, IL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Entry Level Sales(80k - 150k) - (In House Leads, Fully Remote)

SIL Advisor LLC

Springfield, IL • Remote

$5.0K - $8.0K/wk

Full-time

Medical, Life

Posted 15 days ago

Job description

 If you are looking for a sales role that rewards effort and consistency, let's connect.

SIL Advisor LLC

At SIL Advisor LLC, we specialize in providing comprehensive financial consulting services. Our team of experienced advisors are dedicated to helping businesses and individuals navigate their financial challenges and achieve sustainable growth.

Your responsibilities:

  • Respond to inbound requests for life, mortgage protection, and health supplemental plans and more
  • Conduct virtual consultations to assess coverage needs
  • Recommend appropriate solutions through our top-rated trusted carriers
  • Maintain professional follow-up and develop long term client relationships
  • Participate in personal development and growth with our training, coaching, and team dynamics

What we provide:

  • warm in house developed leads
  • Remote flexibility-full or part time
  • Step-by-step sales systems with full mentorship
  • Internal courses to learn and grow to leadership
  • CRM tools and full support
  • 100% Commission-based earnings with renewals and bonus potential

Who this is for:

  • Sales professionals comfortable in commission-only roles that are self-motivated
  • Strong communicators with a consultative sales style
  • Individuals that have a growth-focused mindset
  • willingness to obtain a Life and Health License (we will provide the support )
  • Insurance background is not needed to start but focus and drive are.
  • Someone who sees you can build big here because there is no limit.

job description