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Remote Optical Customer Service Jobs in Rutherfordton, NC

Staples, Inc.

Print Key Account Executive

Flat Rock, NC · On-site +1

**This is a regional remote position. The role will support the southeast region of the US. There ... Join our Print & Marketing and help ensure our customers are getting the service, products and ...

ABB

Senior Project Engineer

NC · Remote

$93K - $122K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

Glenwood, NC · Remote

$91K - $119K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Rutherfordton, NC

Remote Optical Customer Service information

See Rutherfordton, NC salary details

$8

$16

$23

How much do remote optical customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote optical customer service in Rutherfordton, NC is $16.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.32 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Rutherfordton, NC? For Remote Optical Customer Service jobs in Rutherfordton, NC, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Rutherfordton, NC look for? The top searched job categories for Remote Optical Customer Service jobs in Rutherfordton, NC are:
What cities near Rutherfordton, NC are hiring for Remote Optical Customer Service jobs? Cities near Rutherfordton, NC with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Print Key Account Executive

Print Key Account Executive

Staples, Inc.

Flat Rock, NC • On-site, Remote

Full-time

Retirement, PTO

Posted 3 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 625 frontline employees who took The Breakroom Quiz

429th of 727 rated retailers

Job description


**This is a regional remote position. The role will support the southeast region of the US. There maybe expectation to travel as needed in the region. Due to this, we are hiring in the SE region only.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
As a Print Key Account Executive in the vertical and enterprise category you will be part of a team responsible for accelerating growth in the print & promotional product space. You will also be responsible for managing and selling to businesses that are complex in nature. In addition, you will also be responsible for strengthening existing Staples print relationships which will lead to additional revenue for Staples and commission for you. Join our Print & Marketing and help ensure our customers are getting the service, products and support they need to succeed.
What you'll be doing:
  • Responsible for driving approximately $2.5MM+ in annual sales revenue.
  • Establish, build, and expand relationships with existing and potential customers at multiple levels in the organization.
  • Navigate regional and national purchasing agreements to sell print into multiple levels of the organizations.
  • Responsible for scheduling and attending face-to-face presentations with high level decision makers.
  • Use a consultative selling method to identify customer needs and develop a value-added proposition.
  • Work collaboratively with print sourcing to assure accurate, timely, and professional delivery of customer's products.
  • Implement a sales strategy to achieve revenue and margin objectives through new/expanded program development and growth in assigned accounts.
  • Partner with Staples Business Advantage Sales team to sell print services to large commercials and enterprise sized customers.
  • Utilize Staples CRM system on a consistent daily basis to self-manage selling activity, contacts, deals, strategies, reporting, and communications.

What you bring to the table:
  • Ability to connect easily with customers at all levels and become a trusted advisor
  • Collaborative approach with specialists, team members and your customers themselves, to ensure successful outcomes
  • Ability to identify opportunities based on customer trends, challenges, and shared concerns
  • High level of comfort working both independently and within a team model
  • Strong communication skills; active listener
  • Strong organization and time management skills
  • Comfortable with financial sales tracking and analysis
  • Ability to incorporate feedback

Qualifications:
What's needed- Basic Qualifications:
  • 5+ years business to business sales experience, Fortune 500 and vertical market experience a plus
  • Experience using technology - laptop, smart phone, outlook
  • High School Diploma/GED required

What's needed- Preferred Qualifications:
  • Proficiency in PowerPoint, Excel, and using a CRM (Customer Relationship Management tool)
  • Previous experience in the copy, print, promotional and marketing field is a plus

We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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