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Remote Optical Customer Service Jobs in Romeoville, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HMG Careers

Remote Customer Service and Sales

Joliet, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Joliet, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Aurora, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Optical Customer Service information

See Romeoville, IL salary details

$10

$19

$27

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Romeoville, IL? For Remote Optical Customer Service jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Romeoville, IL look for? The top searched job categories for Remote Optical Customer Service jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Optical Customer Service jobs? Cities near Romeoville, IL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Romeoville, IL as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,864 per year, or $19.2 per hour.
Customer Service Senior Representative

Customer Service Senior Representative

Tailored Management

Aurora, IL • Remote

$21 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Senior Representative
Pay: $21.00$26.00/hour
Location: Fully Remote (any state except, NY, CA, HI or AK)
Schedule: Must be available between 8:00 AM8:00 PM, based on the candidates local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
Start Date: July 2026
Job Summary
We are seeking a Licensed Medicare Customer Service Senior Representative to support existing Healthspring Medicare customers who are interested in changing from one Healthspring Medicare plan to another. This role will primarily handle inbound calls, with occasional outbound calls, to help customers understand their current benefits, review available plan options, and connect them with the right support when needed.
This is a great opportunity for someone who has strong customer service, sales, and call center experience and is comfortable explaining Medicare products in a clear, professional, and compliant way.
Key Responsibilities
  • Handle inbound calls from current Healthspring Medicare customers who are interested in changing plans.
  • Explain existing benefits and help customers understand available Medicare product options.
  • Make outbound calls to current customers to provide education on plan options when needed.
  • Direct customers to the appropriate department when additional support is required.
  • Complete needs assessments to better understand customer questions, concerns, and goals.
  • Maintain strong knowledge of Medicare products, internal processes, and procedures.
  • Navigate multiple systems while accurately documenting customer interactions.
  • Use scripts, tools, and technology to provide accurate and compliant information.
  • Maintain a positive, professional, and customer-focused approach on every call.
  • Participate in required trainings, meetings, and team updates.
  • Maintain active license and appointment in all required Healthspring Medicare markets.
  • Follow all CMS, compliance, and company requirements.
  • Support overtime, weekend, holiday, and rotating shift needs based on business demand.
Required Qualifications
  • High School Diploma or GED required.
  • Active Health Insurance License required.
  • Must hold a current license in state of residence.
  • 12 years of sales or service experience.
  • At least 2 years of telephonic customer service, sales, or call center experience.
  • Experience working in a high-volume call center environment.
  • Strong verbal communication and active listening skills.
  • Ability to complete a needs analysis and provide accurate customer support.
  • Strong attention to detail and accurate data entry skills.
  • Ability to navigate multiple computer systems while speaking with customers.
  • Proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Strong time management, organization, and prioritization skills.
  • Ability to work independently in a remote environment.
  • Adaptable, flexible, and able to manage through change.
  • Must be goal-oriented, accountable, resourceful, and self-directed.
  • Must be available to work assigned shifts, including evenings, weekends, holidays, rotating schedules, and overtime as needed.
Remote Work Requirements
  • Reliable cable broadband or fiber optic internet.
  • Minimum internet speed of 10 Mbps download and 5 Mbps upload.
  • Ability to use required technology, including laptop, camera, and desk phone.
Preferred Qualifications
  • Bachelors degree preferred.
  • Call center experience preferred during AEP (Annual Enrollment Program)
  • Experience with Medicare Advantage, Medicare Supplement, Part D, ancillary products, or the healthcare insurance industry preferred.
What Were Looking For:
The ideal candidate is professional, patient, and customer focused. This person should be able to listen closely, ask the right questions, explain plan information clearly, and provide excellent service while following all compliance requirements. Strong multitasking skills and the ability to stay organized in a fast-paced remote call center environment will be key to success in this role.
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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