ZipRecruiter

Log In

2

Remote Optical Customer Service Jobs in Rio Rancho, NM

Job.

Data Entry Clerk (Remote)

Albuquerque, NM · Remote

$16.50 - $22/hr

... or optical scanners * Type in data provided directly from customers * Create spreadsheets with ... Good command of English both oral and written and customer service skills * Great attention to ...

HMG Careers

Remote Insurance Agent

Albuquerque, NM · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Albuquerque, NM · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Albuquerque, NM · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Rio Rancho, NM

Remote Optical Customer Service information

See Rio Rancho, NM salary details

$9

$17

$25

How much do remote optical customer service jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote optical customer service in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Rio Rancho, NM? For Remote Optical Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Remote Optical Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Optical Customer Service jobs? Cities near Rio Rancho, NM with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Service Desk Analyst, Remote - NM, TX, AZ only

Service Desk Analyst, Remote - NM, TX, AZ only

UnityBPO

Albuquerque, NM • On-site, Remote

$14/hr

Full-time

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST. Specific work shifts will be confirmed with successful candidates prior to their start date.
Full-Time Remote (Must reside in NM, TX, or AZ)
Pay $14.00
Make a Difference with Every Call
Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.
As a Patient Customer Service Support Specialist, you'll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You'll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.
Who We Are
UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona.
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day.
What You'll Do
  • Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
  • Identify and document customer issues clearly and accurately.
  • Escalate unresolved tickets to appropriate internal teams as needed.
  • Accurately document every call.
  • Deliver outstanding customer service through clear communication, patience, and empathy

Requirements
  • High School diploma or GED (or equivalent experience)
  • Must have hard wired connection to router.
  • Previous experience in a customer service or technical support role
  • Previous Call Center Experience
  • Basic knowledge of PC operations and desktop applications
  • Excellent verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Ability to maintain and calm, professional demeanor in challenging situations.
  • Adaptability and self-motivation in a remote work setting.
  • Strong customer empathy, patience, and a commitment to provide high-quality service.

Preferred but not required:
  • Experience with My Pres and My Chart
  • Familiarity with medical terminology
  • Experience working in Electronic Health Record (EHR) systems

Before You Apply
Please complete the Microsoft Speed Test and email your results to speedtest@unitybpo.com. Be sure your computer is connected via Ethernet for accurate results.
Why Join UnityBPO?
  • Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
  • Career Growth: We invest in your development and pay for technical certifications
  • Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
  • Inclusive Culture: We welcome applicants of all ages and backgrounds.
  • Leadership Access: Share your ideas directly with leadership, including the CEO
  • Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$14.00

Apply