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Remote Optical Customer Service Jobs in Portland, ME

VETRO, Inc

Strategic Account Manager (Remote)

Portland, ME · Remote

$175K - $250K/yr

... manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure ... Serve as the primary point of contact for clients, providing exceptional customer service and ...

VETRO, Inc

Sales Engineer (Remote)

Portland, ME · Remote

$140K - $200K/yr

... manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure ... Ability to effectively convey customer requirements to Product Management, Support, and Engineering ...

VETRO, Inc

Senior Account Executive (Remote)

Portland, ME · Remote

$190K - $230K/yr

... manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure ... This position will partner closely with Sales Leadership on new customer acquisition strategies ...

VETRO, Inc

Senior Product Engineer (Remote)

Portland, ME · Remote

$150K - $200K/yr

Web services that extend the VETRO platform to work with other critical systems * Support the ... Apply now to make a significant impact on the future of telecom and help our customers achieve ...

Fisher Agencies

Remote Leadership Trainee

Portland, ME · Remote

Fisher Agencies is seeking enthusiastic and driven individuals for the role of Remote Leadership ... Previous experience in sales, customer service, or leadership is a plus but not required Benefits

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Showing results 21-40

All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Portland, ME

Remote Optical Customer Service information

See Portland, ME salary details

$10

$19

$27

How much do remote optical customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote optical customer service in Portland, ME is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Portland, ME?

For Remote Optical Customer Service jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Remote Optical Customer Service jobs in Portland, ME look for?

The top searched job categories for Remote Optical Customer Service jobs in Portland, ME are:

What cities near Portland, ME are hiring for Remote Optical Customer Service jobs?

Cities near Portland, ME with the most Remote Optical Customer Service job openings:

Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Portland, ME as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,001 per year, or $19.2 per hour.

Remote Customer Service Leaders/ Benefits Specialist

Zuzick Organization of Globe Life

South Portland, ME • Remote

Full-time

Posted 27 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

173rd of 315 rated insurance

Job description

-No prior industry experience required

-Meet with clients on Zoom to help them enroll in benefit programs

-Explain options in a clear, simple, and relatable way

-Help clients complete online enrollment forms accurately

-Schedule and manage virtual appointments

-Use basic computer skills (email, Zoom, online systems) daily

-Follow a proven process with training and support provided

-Work independently while being part of a supportive team

-Grow your skills, income, and career through ongoing coaching

Industry leaders will train all new canidates, but you must be:

  • Coachable and demonstrate high integrity

  • Your have a desire to help others

  • Excellent written and verbal communication skills

  • Strong organizational skills with a proactive, customer-focused mindset.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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