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Remote Optical Customer Service Jobs in Evanston, IL

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ... fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload.

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device ... Sunday is remote after training * Competitive benefits package * Opportunity to work in a global ...

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device ... Sunday is remote after training * Competitive benefits package * Opportunity to work in a global ...

Sysmex

Representative, Customer Service

Lincolnshire, IL · Remote

$16.49 - $25.91/hr

CSRI may be required to work from a remote location and requires minimal supervision. Essential ... Associate's Degree or 2 years relevant Customer Service experience in a related industry or ...

Allied

Client Service Representative

Chicago, IL · On-site +1

$23 - $24/hr

Customer Service skills. * Intermediate level work experience with Microsoft Office, Word, Excel ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Rise25

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.25/hr

This customer service role is critical in helping Rise25 create successful and ROI-driven podcasts ... This position is remote and self-paced. You can work from anywhere with a good Internet connection.

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Remote Optical Customer Service information

See Evanston, IL salary details

$9

$18

$25

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in Evanston, IL is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Evanston, IL? For Remote Optical Customer Service jobs in Evanston, IL, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Evanston, IL look for? The top searched job categories for Remote Optical Customer Service jobs in Evanston, IL are:
What cities near Evanston, IL are hiring for Remote Optical Customer Service jobs? Cities near Evanston, IL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Evanston, IL as of May 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,520 per year, or $18 per hour.

Customer Service Representative - Remote & 19 plus Hourly

NoGigiddy

Chicago, IL • Remote

$19/hr

Full-time

Posted 27 days ago

Job description

At NoGigiddy, we are dedicated to revolutionizing the gig staffing industry. Our mission is to provide gig workers with real-time shift opportunities, enhancing their earning potential and fostering a community where flexibility and convenience take center stage. We value our gig workers and place their needs at the forefront of our innovation efforts, consistently exploring new avenues to elevate their experience. Whether individuals are seeking a flexible side hustle or a more substantial full-time role, NoGigiddy is the ideal hub for finding the right gig.
We're excited to announce an opening for a Customer Service Representative who will play a pivotal role in supporting our gig workers and ensuring their satisfaction with our services. In this remote position, you will be part of a passionate team committed to making gig work better for everyone. Offering competitive pay at $19 per hour, we invite you to join the GigSquad and help us shape the future of gig employment by providing exceptional service to our community.
Responsibilities
  • Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
  • Provide detailed information about our platform and services to gig workers and potential users.
  • Assist users in navigating our application and connecting with available shifts.
  • Document and track all customer interactions and issues in our CRM system.
  • Collaborate with team members to identify recurring issues and suggest improvements to our processes.
  • Maintain a positive and empathetic attitude toward gig workers at all times.
  • Stay updated on industry trends and platform changes to provide accurate and timely information.

Requirements
  • High school diploma or equivalent; additional education in customer service or related field is a plus.
  • Proven experience in a customer service role, preferably in a remote setting.
  • Excellent verbal and written communication skills to engage effectively with gig workers.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Familiarity with CRM systems and customer service software is preferred.
  • A passion for supporting gig workers and improving their overall experience.

Apply