CRM Manager (Remote)
Wilmington, DE · On-site +1
... products and services * Validate ideas before investing in them, pressure-testing whether a ... Champion responsible use of customer data - asking not just whether we can use the data, but ...
CRM Manager (Remote)
Wilmington, DE · On-site +1
... products and services * Validate ideas before investing in them, pressure-testing whether a ... Champion responsible use of customer data - asking not just whether we can use the data, but ...
Senior CRM Manager (Remote)
Wilmington, DE · On-site +1
Adopt and iterate with AI tools and services to accelerate ideation, personalization, and campaign ... Can build customer journeys, audience segments, and messaging templates within our customer ...
Senior CRM Manager (Remote)
Wilmington, DE · On-site +1
Adopt and iterate with AI tools and services to accelerate ideation, personalization, and campaign ... Can build customer journeys, audience segments, and messaging templates within our customer ...
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
Bilingual (Spanish and English) Excellent communication skills Leadership capabilities Self-starter Positive attitude Growth mindset We Offer: 100% remote positions Uncapped earning potential ...
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
Bilingual (Spanish and English) Excellent communication skills Leadership capabilities Self-starter Positive attitude Growth mindset We Offer: 100% remote positions Uncapped earning potential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Jr. Customer Support Engineer
Dover, DE · On-site +1
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Jr. Customer Support Engineer
Dover, DE · On-site +1
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Company Description NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork ... Able to thrive in a remote working environment including work time, communication both internally ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
This role is fully remote, with travel required for key client engagements. Key Responsibilities ... service * Translate complex data and contract terms into clear, actionable recommendations for ...
Customer Success Director
Wilmington, DE · On-site +1
$120K - $150K/yr
This role is fully remote, with travel required for key client engagements. Key Responsibilities ... service * Translate complex data and contract terms into clear, actionable recommendations for ...
DoD SkillBridge Intern- REMOTE
Wilmington, DE · On-site +1
$14.50 - $19.50/hr
Energetic, inquisitive, and goal-orientated SkillBridge-eligible service members are encouraged to ... Customer Success Details * Apply in your final year of active duty, even with pending command ...
DoD SkillBridge Intern- REMOTE
Wilmington, DE · On-site +1
$14.50 - $19.50/hr
Energetic, inquisitive, and goal-orientated SkillBridge-eligible service members are encouraged to ... Customer Success Details * Apply in your final year of active duty, even with pending command ...
DoD SkillBridge Intern- REMOTE
Wilmington, DE · Remote
$14.50 - $19.50/hr
Energetic, inquisitive, and goal-orientated SkillBridge-eligible service members are encouraged to ... Customer Success Details * Apply in your final year of active duty, even with pending command ...
DoD SkillBridge Intern- REMOTE
Wilmington, DE · Remote
$14.50 - $19.50/hr
Energetic, inquisitive, and goal-orientated SkillBridge-eligible service members are encouraged to ... Customer Success Details * Apply in your final year of active duty, even with pending command ...
Remote Sales Executive - Telecoms & Networking
Milford, DE · Remote
$90 - $150/hr
Demand is growing rapidly across the United States, and we are expanding our remote sales team to support the volume of inbound customers requesting service. This is a 100% remote, commission-based ...
Remote Sales Executive - Telecoms & Networking
Milford, DE · Remote
$90 - $150/hr
Demand is growing rapidly across the United States, and we are expanding our remote sales team to support the volume of inbound customers requesting service. This is a 100% remote, commission-based ...
Remote Optical Customer Service information
What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?
| Aspect | Remote Optical Customer Service | Remote Optical Sales Representative |
|---|---|---|
| Required Credentials | Customer service experience, basic optical knowledge | Optical industry knowledge, sales skills, certifications |
| Work Environment | Customer support, troubleshooting, order processing | Client engagement, product promotion, sales negotiations |
| Employer & Industry Usage | Optical retailers, labs, healthcare providers | Optical retailers, eyewear brands, distributors |
| Search & Comparison Intent | Customer support roles in optical industry | Sales roles in optical industry |
Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.
What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?
To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.
What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?
Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.
What is a Remote Optical Customer Service representative?
A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What are popular job titles related to Remote Optical Customer Service jobs in Delaware? For Remote Optical Customer Service jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Delaware look for? The top searched job categories for Remote Optical Customer Service jobs in Delaware are:
- Remote Customer Service Google
- Remote Aetna Customer Service
- Remote Spotify Customer Service
- Remote Chime Customer Service
- Remote Fema Customer Service
- Remote Humana Customer Service
- Remote Hotel Customer Service
- Remote Bank Customer Service
- German Speaking Customer Service Remote
- Remote Email Customer Service
What cities in Delaware are hiring for Remote Optical Customer Service jobs? Cities in Delaware with the most Remote Optical Customer Service job openings:
Full-time
Posted 11 days ago
Job description
At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.
We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class CRM Manager to own lifecycle marketing across one or two of our verticals. This is a hands-on role for a strong lifecycle marketer who develops the strategy for their vertical(s), builds high-performing campaigns, and grows and optimizes performance across email, SMS, and beyond.
You'll be a strong communicator and collaborator, working alongside Product, Data, Design Commercial, and the General Managers of your verticals. You'll bring your strategy to life through campaigns that hit specific revenue goals for your vertical(s) - building and launching a suite of new campaigns as well as optimizing existing ones.
The person we're looking for is a self-starter who generates, critically assesses, and prioritizes new ideas based on their value. You'll build test plans and roadmaps independently and aren't afraid to test and learn (even when that means test and fail). You take ownership of your vertical(s) and hold yourself accountable to results, trusting your judgement to make decisions and keep momentum. You're highly organized, and you consistently deliver to committed timescales while prioritizing the most impactful work.
This role reports to the Senior Director, CRM.
Key Responsibilities:
Strategy & Planning:
Creativity:
Execution & Delivery:
Analysis:
Qualifications:
Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-REMOTE #LI-NM1
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.
We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class CRM Manager to own lifecycle marketing across one or two of our verticals. This is a hands-on role for a strong lifecycle marketer who develops the strategy for their vertical(s), builds high-performing campaigns, and grows and optimizes performance across email, SMS, and beyond.
You'll be a strong communicator and collaborator, working alongside Product, Data, Design Commercial, and the General Managers of your verticals. You'll bring your strategy to life through campaigns that hit specific revenue goals for your vertical(s) - building and launching a suite of new campaigns as well as optimizing existing ones.
The person we're looking for is a self-starter who generates, critically assesses, and prioritizes new ideas based on their value. You'll build test plans and roadmaps independently and aren't afraid to test and learn (even when that means test and fail). You take ownership of your vertical(s) and hold yourself accountable to results, trusting your judgement to make decisions and keep momentum. You're highly organized, and you consistently deliver to committed timescales while prioritizing the most impactful work.
This role reports to the Senior Director, CRM.
Key Responsibilities:
Strategy & Planning:
- Develop and implement comprehensive lifecycle strategies for your vertical(s), ensuring alignment with business objectives
- Proactively share new ideas and campaign recommendations across lifecycle channels, focusing on growing lifetime value, upselling to existing customers, or cross-selling new products and services
- Validate ideas before investing in them, pressure-testing whether a campaign is viable before starting work, and prioritizing accordingly
- Collaborate with the wider CRM team to bring the test-and-learn roadmap to life
- Segmentation and strategy expert who knows the end-to-end customer experience for your vertical(s) across all channels
- Champion responsible use of customer data - asking not just whether we can use the data, but whether we should - with a firm commitment to data security, privacy, and relevance
Creativity:
- Drive best-in-class standards in copy, partnering with our internals teams to raise the quality and consistency of campaign messaging
- Drive best-in-class standards in creative and design, partnering with our Design team to bring campaigns to life
- Own lifecycle communication planning for your vertical(s), ensuring a joined-up, well-sequenced customer experience
- Stay ahead of lifecycle marketing trends and competitor activity, and bring fresh thinking into our campaigns
Execution & Delivery:
- Develop realistic project timelines with a bias for action, communicate them clearly to stakeholders, and consistently deliver to committed deadlines
- Work with the wider CRM team and Product/Engineering on requirements for new data schema needs to bring campaigns to life
- Build customer journeys, audience segments, and messaging templates within our customer engagement platform, Braze
Analysis:
- Responsible for achieving vertical-specific revenue and performance goals, outlined with CRM leadership
- Optimize existing campaigns to hit goal KPIs and exceed benchmark expectations
- Independently pull your reporting from our customer engagement platform and Tableau
- Share campaign-specific insights and trends regularly (tests performed, weekly/monthly changes in performance)
Qualifications:
- 3-5+ years of lifecycle/CRM experience, ideally gained in a D2C or comparison environment
- Strong creative background with a track record of designing and delivering high-performing campaigns
- Thrives collaborating across other departments and building relationships with key stakeholders
- A self-starter and excellent communicator, with strong stakeholder management and a track record of delivering to committed timescales
- Nice to have: experience with Braze, or equivalent platform
- Nice to have: experience working across multiple verticals or product categories
Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-REMOTE #LI-NM1