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Remote Optical Customer Service Jobs in Colorado

Vero Networks

Fiber Designer

Denver, CO · On-site +1

$75K - $90K/yr

In this remote-eligible role, you will design complex fiber optic splicing plans based on customer ... consumer focused services for underserved communities. Our management team brings decades of ...

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Integrityfex

Client Services Representative

Boulder, CO · Remote

$16.50 - $22.50/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help ... Deliver professional customer service before and after enrollment. * Continue learning through ...

CableLabs

Customer Care Representative

Louisville, CO · Remote

$36K - $43K/yr

Consistent service delivery supports organizational objectives related to engagement, retention ... This position is fully remote and requires a dedicated home workspace with reliable high-speed ...

CableLabs

Customer Care Representative

Louisville, CO · On-site +1

$36K - $43K/yr

Consistent service delivery supports organizational objectives related to engagement, retention ... This position is fully remote and requires a dedicated home workspace with reliable high-speed ...

Woolpert

Remote Sensing Technician

Denver, CO · On-site +1

Position Overview Woolpert is hiring a Remote Sensing Technician to join our dynamic Geospatial ... Ability to provide excellent customer service preferred * Ability to work independently as well as ...

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Colorado

Remote Optical Customer Service information

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Colorado look for? The top searched job categories for Remote Optical Customer Service jobs in Colorado are:
What cities in Colorado are hiring for Remote Optical Customer Service jobs? Cities in Colorado with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you

Chief Architect - Optical Communication Terminals

IonQ

Broomfield, CO • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

About Skyloom 

Skyloom, an IonQ company, is a telecommunications company founded with the mission to develop, deploy, and operate one of the fundamental pieces of tomorrow's space communication infrastructure to provide data transport services on a planetary scale. If you have a strong sense of purpose, focus, urgency, and willingness to compete-or if working on space lasers excites you-join our team to develop the future generation of space communication technology.

Location: This role will be based at our Broomfield, Colorado, office, with the option to work a few days a week remotely. 
Travel: Up to 5%
Job ID: 1621

The Role

We are seeking a highly skilled and innovative Chief Architect to join our team. This position reports directly to Skyloom's VP of Engineering as a member of the Engineering & Operations leadership team.

As Chief Architect, you will lead the architecture, design, and development of next-generation Optical Communication Terminals (OCTs) for government and commercial space applications. You will drive system architecture, optimize end-to-end optical communication performance, and contribute to innovation in areas including free-space optical communications, adaptive optics, beam steering, and laser propagation. This role also provides technical leadership across multidisciplinary engineering teams while helping shape the future of Skyloom's optical communications products.

Chief Architect with Free Space Optical Communication Terminal Expertise

As a Chief Architect, you will design, implement, and optimize free-space optical communication terminals across government and commercial customers. You will analyze and improve system performance metrics-such as wavefront error, SNR, and BER-while contributing to innovation in areas like atmospheric turbulence mitigation, adaptive optics, and laser propagation. 

This role also offers leadership opportunities, including guiding projects, collaborating across disciplines, and contributing to R&D shaping next-generation OCT products.

Candidate Profile

The ideal candidate has led the architecture and development of Optical Communication Terminals (OCTs) or Free Space Optical (FSO) communication systems for commercial or government space applications. You bring deep expertise in optical communications system architecture with hands-on experience developing complex optical communication systems. Direct experience with Optical Inter-Satellite Links (OISLs), LEO optical networking, and high-speed optical communications (100 Gbps or greater preferred) is strongly desired.

Responsibilities

  • Lead engineering activities for an optical communications payload from concept through launch 
  • Define, analyze, and validate system and subsystem requirements for space environments 
  • Collaborate with cross-functional teams to develop integrated communication solutions, focusing on system architecture, performance, and reliability.
  • Derive quantified requirements for optical communication terminals using analytical techniques, numerical modeling, and bench-top testing.
  • Conduct hardware/software validation of optical communication systems and subsystems
  • Provide technical support for integration and troubleshooting of optical systems and develop root cause analysis for products exhibiting non-conformances in the optics subsystem.
  • Analyze large amounts of laboratory data for validation and improvement purposes.
  • Provide clear and rigorous presentations/reports on the subjects listed above, effectively communicating with a broad range of cross-functional teams.

Communication & Teamwork Skills

  • Own critical design review processes, ensuring quality, completeness, and compliance 
  • Lead system-level test planning, verification, and compliance analysis 
  • Collaborate across multidisciplinary teams (RF, software, FPGA, integration, quality, operations) 
  • Present program updates and technical solutions to internal/external stakeholders 
  • Mentor and support team members within a collaborative engineering environment 
  • Possess excellent communication skills to convey technical concepts clearly and efficiently across a range of subject areas, engaging with management, peers, and suppliers.
  • Organize and deliver assigned projects independently according to the project schedule.
  • Demonstrate enthusiasm for working on multiple projects simultaneously in a self-directed manner, thriving in a fast-paced, multi-cultural startup environment.

Requirements 

  • 10+ years of experience designing and developing Free Space Optical (FSO) communication systems or Optical Communication Terminals (OCTs). Demonstrated experience in optical system design, modeling, and validation.
  • Bachelor's, Master's, or Ph.D. degree in Optical Engineering, Physics, Electrical Engineering or a related field, or equivalent experience.
  • Practical experience with fiber optic and free-space optics laboratory setups 
  • Familiarity with relevant communication standards and coding techniques 
  • Strong understanding of wavefront errors, SNR, BER, and link budgets 
  • Exhibit strong analytical skills for building models and solving complex problems.
  • Experience with optical simulation/modelling tools (e.g., Zemax, Code V, MATLAB, Python) 
  • Knowledge of adaptive optics, beam steering, Pointing, Acquisition and Tracking (PAT), and pointing error impacts.
  • Team player with strong problem-solving skills with the ability to work independently and as part of a team.
  • Knowledge in the development of space optical instruments, especially in the field of telescopes, spectrometers, and interferometers within an industrial or scientific environment.
  • Strong quantitative data analysis abilities using tools such as Matlab, Python, or equivalent.
  • To conform to U.S. Government space technology export regulations, the candidate must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Preferred Experience

  • Space-flight industry experience
  • Laser Safety knowledge
  • Experience transitioning an optical product into production
  • Direct experience with Optical Inter-Satellite Links (OISLs) and high-speed optical communication systems, including 100 Gbps LEO optical networks.
  • Spanish speaking is a plus

Compensation 

The approximate base salary range for this position is $167,808 - $219,704. The total compensation package includes base salary, bonus, equity, and a range of benefits.

**Benefits will be provided by Skyloom, Inc., an IonQ Company, and will differ from the benefits listed on the IonQ website.**

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