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Remote Operations Jobs in Hamden, CT (NOW HIRING)

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How much do remote operations jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote operations in Hamden, CT is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $27.50 per hour, depending on experience, location, and employer.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

What are remote operations?

Remote operations refer to managing and executing business functions or tasks from a location outside a traditional office, often using digital tools and communication platforms. In a job context, roles like remote operations specialists involve coordinating workflows, monitoring systems, and ensuring efficiency without being physically present at a central site.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit for their skills and preferences.

What are the most commonly searched types of Operations jobs in Hamden, CT?

The most popular types of Operations jobs in Hamden, CT are:

What are popular job titles related to Remote Operations jobs in Hamden, CT?

For Remote Operations jobs in Hamden, CT, the most frequently searched job titles are:

What job categories do people searching Remote Operations jobs in Hamden, CT look for?

The top searched job categories for Remote Operations jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Remote Operations jobs?

Cities near Hamden, CT with the most Remote Operations job openings:

Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Hamden, CT as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,947 per year, or $24 per hour.

Associate Director, IT Service Management & Process - Remote

The Jackson Laboratory

Farmington, CT • Remote

$113K - $190K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

The Jackson Laboratory rating

8.6

Company rating: 8.6 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

22nd of 121 rated laboratories

Job description

Associate Director, IT Service Management & Process - Remote
Shape how IT works at JAX-modernizing ServiceNow, strengthening enterprise IT practices, and building the processes that make technology simpler, more resilient, and more effective.
The Associate Director, IT Service Management & Process, leads JAX's IT service management platform and process governance functions. The role owns the ServiceNow platform; the ITSM/ITIL framework and process design across the IT organization; the Configuration Management Database CMDB); Agile/DevOps process maturity; Disaster Recovery and core IT process governance; and the enterprise vendor & third-party risk program.
Key Responsibilities & Essential Functions
  • Own the ServiceNow platform, including strategy, roadmap, administration, integrations, upgrades, and vendor management.
  • Drive platform adoption, automation, self-service, and continuous improvement across IT.
  • Own and mature JAX's ITSM/ITIL framework and core processes, including incident, request, change, problem, knowledge, and service-level management.
  • Establish clear process ownership, performance measures, and continuous improvement across IT.
  • Own the CMDB and configuration management strategy, standards, data quality, and integrations.
  • Ensure accurate service and configuration data supports effective IT operations, risk management, and decision-making.
  • Lead IT Disaster Recovery and business continuity planning, governance, and testing.
  • Partner with technology and business owners to maintain recovery requirements, address gaps, and ensure organizational readiness.
  • Lead the technology vendor and third-party risk program, including risk assessment, onboarding, monitoring, and offboarding.
  • Partner with Security, Procurement, Legal, Compliance, and business owners to identify and manage third-party risks.
  • Establish and improve IT processes, standards, controls, metrics, and reporting across the organization.
  • Partner with technology teams to mature Agile/DevOps practices, simplify processes, increase automation, and support regulatory and audit requirements.
  • Drive knowledge management, training, and adoption of consistent IT practices.
  • Lead and develop the ITSM & Process team and manage the function's budget, vendors, and priorities.
  • Serve as a key partner to IT leadership, driving cross-functional alignment, accountability, service quality, and continuous improvement.

Knowledge, Skills, and Abilities
  • Demonstrated experience designing, implementing, governing, and continuously improving enterprise ITSM/ITIL processes.
  • Significant experience with ServiceNow or a comparable enterprise service-management platform, including platform governance, administration, implementation, workflow design, integrations, and roadmap management.
  • Demonstrated experience architecting, implementing, or managing an enterprise CMDB and configuration management capability.
  • Experience with Disaster Recovery, technology business continuity, and recovery testing.
  • Experience establishing or operating technology vendor and third-party risk management processes.
  • Experience developing operational KPIs, service-level measures, dashboards, and management reporting.
  • Demonstrated ability to lead complex cross-functional initiatives where accountability spans multiple technology teams.
  • Strong analytical, organizational, communication, facilitation, and stakeholder-management skills.
  • Demonstrated commitment to customer experience, service quality, and continuous improvement.
  • ITIL/ITSM certification preferred; ServiceNow administration/implementation and business-continuity (e.g., CBCP) credentials a plus.
  • Bachelor's degree in Computer Science, Information Systems, or a related field required. Master's degree preferred.
  • Minimum of 5 years of relevant professional experience required; 7 or more years of progressive experience preferred.
  • Minimum of 5 years of supervisory or people leadership experience required; 7 or more years of leadership experience preferred.

Pay range: $113,718 - $190,388
#CA-EH8
About JAX:
The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.
Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org.
EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

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