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Kelso Connected & Remote Operations Integration * BAS Service Agreement Execution * Service Agreement Transition & Customer Onboarding * BAS Technical Escalation * Serve as a national operational ...
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Senior Cloud DevSecOps Engineer
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Remote Operations information
See Chandler, AZ salary details
$9.71 - $13.24
2% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$13.24 - $16.77
40% of jobs
The median wage is $18.24 / hr.
$16.77 - $20.30
19% of jobs
$23.41 is the 75th percentile. Wages above this are outliers.
$20.30 - $23.83
16% of jobs
$23.83 - $27.36
4% of jobs
$27.36 - $30.89
4% of jobs
$30.89 - $34.42
1% of jobs
$34.42 - $37.95
2% of jobs
$37.95 - $41.48
3% of jobs
$41.48 - $45
4% of jobs
$45 - $48.53
4% of jobs
$9
$23
$48
How much do remote operations jobs pay per hour?
How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?
What are the key skills and qualifications needed to thrive in remote operations, and why are they important?
What is the difference between Remote Operations vs Remote Customer Support?
| Aspect | Remote Operations | Remote Customer Support |
|---|---|---|
| Primary Role | Oversees business processes, logistics, and operational workflows remotely | Assists customers with product or service inquiries remotely |
| Required Skills | Process management, communication, problem-solving | Communication, empathy, product knowledge |
| Work Environment | Typically involves coordination with teams, data analysis, and planning | Customer interaction via chat, email, or phone |
| Common Certifications | Business administration, project management | Customer service certifications, communication skills |
Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.
What are remote operations?
Who is the best company to work for remotely?
What are the most commonly searched types of Operations jobs in Chandler, AZ?
The most popular types of Operations jobs in Chandler, AZ are:
What are popular job titles related to Remote Operations jobs in Chandler, AZ?
For Remote Operations jobs in Chandler, AZ, the most frequently searched job titles are:
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The top searched job categories for Remote Operations jobs in Chandler, AZ are:
What cities near Chandler, AZ are hiring for Remote Operations jobs?
Cities near Chandler, AZ with the most Remote Operations job openings:

Full-time
Posted 11 days ago
Job description
Travel: Approximately 30–50%, based on business requirements
Position Summary
The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.
This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.
The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.
The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.
Key Responsibilities
- National BAS Field Service Operations
- Field Technician Leadership & Development
- BAS Service Standards
- Develop and maintain KBS national BAS service standards covering
- Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
- Kelso Connected & Remote Operations Integration
- BAS Service Agreement Execution
- Service Agreement Transition & Customer Onboarding
- BAS Technical Escalation
- Serve as a national operational escalation point for complex BAS service issues.
- Coordinate appropriate resources involving:
- Level 1 – Field Technician
- Routine troubleshooting, maintenance, repair, and customer support.
- Level 2 – Senior BAS Specialist
- Advanced troubleshooting, programming, networking, integration, and system diagnostics.
- Level 3 – National Technical Resources
- Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
- Manufacturer Support
- Multi-Manufacturer BAS Capability
- Repair & Small Project Conversion
- Problem → Cause → Recommended Solution → Customer Benefit
- Quality Assurance
- Customer Experience
- Operational & Financial Performance
- Workforce Planning
- Warranty-to-Service Conversion
- BAS OT Cybersecurity Coordination
- Systems & Tools
Qualifications
Required
- 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
- 5+ years of service operations, project operations, technical leadership, or management experience.
- Strong understanding of BAS service operations and field-service delivery.
- Demonstrated experience managing technicians or technical teams.
- Strong understanding of HVAC systems and control sequences.
- Experience troubleshooting complex BAS systems.
- Ability to manage multiple priorities across multiple geographic markets.
- Strong leadership and communication skills.
- Strong customer-facing skills.
- Ability to travel nationally as required.
Preferred
- 10+ years of BAS industry experience.
- Experience managing multi-location or regional/national BAS operations.
- Niagara certification.
- Manufacturer certifications from one or more major BAS platforms.
- Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
- Experience with remote BAS operations.
- Experience with BAS service agreements.
- Familiarity with FDD, analytics, energy management, and smart-building technologies.
- Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
- Familiarity with BAS OT cybersecurity concepts and industry best practices.