Remote Operations Research Analyst Jobs in Minnesota

South Country Health Alliance has an immediate need for a Senior Business Systems Analyst!

The Senior Business Systems Analyst leads complex business, technology, and process improvement initiatives that require advanced analytical, technical, and project leadership skills. This position partners with stakeholders across the organization to identify opportunities, solve complex business and technology challenges, conduct independent research, develop practical and innovative solutions, and guide projects from concept through implementation. The Senior Business Systems Analyst applies deep business and technical knowledge to analyze complex data, improve organizational processes, support strategic decision-making, and translate business needs into effective technology solutions.

Education/Experience Required:

• Bachelor's degree required; degrees in Technology, Business, Analytics, Information Systems, or related fields are preferred.
• Five years of progressively responsible experience performing senior-level business systems analysis, including independent research, solution design, technical problem resolution, analysis of complex datasets, and translation of business needs into technology solutions.
• Demonstrated experience leading cross-functional projects and enterprise-scale initiatives, including stakeholder engagement, project coordination, risk management, and issue resolution.

Preferred: Previous experience with Medicaid or Medicare health data, especially medical claims and enrollment.

Skills: Outstanding oral, written, and interpersonal communication skills; demonstrated abilities in team building and leadership; advanced technical expertise, such troubleshooting, analytics, research, and SQL coding; knowledge of the advanced principles and practices of project management and workflow analysis; exceptional conflict and problem resolution skills; strong organization and critical thinking skills; proficient in providing high-level customer service; self-starter and ability to take initiative.

South Country Health Alliance offers a full range of comprehensive benefits and competitive pay.

Why South Country?

South Country Health Alliance is more than a health plan—we’re a mission-driven organization dedicated to improving health and well-being in rural Minnesota communities. Our work is guided by values of communication, collaboration, stewardship, and excellence, ensuring that every employee contributes to making a real difference in people’s lives. [mnscha.org]

We invest in our team with:

• Comprehensive benefits: Medical, dental, vision, life insurance, short- and long-term disability, pension (PERA), and more.
• Work-life flexibility: This position is primarily remote, with a requirement to work in the office at least once per quarter for department and administrative meetings, and additionally as needed to support administrative functions, communication, and operational compliance.
• Predictable pay growth: Structured step-based salary system for transparency and stability. The pay for this position ranges from $43.32 - $60.39 per hour. This pay range represents the hourly rate for all positions in the job grade. The actual salary offer will depend on a variety of factors including experience, education, and other relevant factors.
• Join us and be part of an organization that values community impact, employee well-being, and innovation.

Must be legally authorized to work in the U.S. (No sponsorship available)

Senior Business Systems Analyst

Dept: Information Technology

Reports To: Director of IT & Analytics

Date: July 2026

Job Purpose: The Senior Business Systems Analyst leads complex business, technology, and process improvement initiatives that require advanced analytical, technical, and project leadership skills. This position partners with stakeholders across the organization to identify opportunities, solve complex business and technology challenges, conduct independent research, develop practical and innovative solutions, and guide projects from concept through implementation. The Senior Business Systems Analyst applies deep business and technical knowledge to analyze complex data, improve organizational processes, support strategic decision-making, and translate business needs into effective technology solutions.

Education/Experience: Required:

• Bachelor's degree required; degrees in Technology, Business, Analytics, Information Systems, or related fields are preferred.
• Five years of progressively responsible experience performing senior-level business systems analysis, including independent research, solution design, technical problem resolution, analysis of complex datasets, and translation of business needs into technology solutions.
• Demonstrated experience leading cross-functional projects and enterprise-scale initiatives, including stakeholder engagement, project coordination, risk management, and issue resolution.

Preferred: Previous experience with Medicaid or Medicare health data, especially medical claims and enrollment.

Skills: Outstanding oral, written, and interpersonal communication skills; demonstrated abilities in team building and leadership; advanced technical expertise, such troubleshooting, analytics, research, and SQL coding; knowledge of the advanced principles and practices of project management and workflow analysis; exceptional conflict and problem resolution skills; strong organization and critical thinking skills; proficient in providing high-level customer service; self-starter and ability to take initiative.

Primary Function

Essential Duties and Responsibilities:

The duties and responsibilities listed below reflect the general details necessary to describe the essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Analyze South Country Health Alliance’s technical systems for efficiency, accuracy, and quality. Develop and manage project plans that promote improvement to these systems. 20%
• Manage project teams so that project risks can be identified, and solutions created and implemented.15%
• Proactively insert self into the business and identifies areas for improvement in processes and systems. Work with the Business Analyst to translate these needs into technical requirements.15%
• Utilize analytical tools such as Power BI and SQL to interpret and analyze complex medical and enrollment data sets, producing insight in a way that enables informed decision-making. 20%
• Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.10%
• Provide mentorship to other staff members within the organization.10%
• Other duties assigned within the scope, responsibility, and requirements of the job.10%

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Must demonstrate strong listening, verbal, presentation, and written communication skills, with the ability to ask effective questions, identify issues, and clearly explain complex business and technical concepts to varied audiences. Writing is clear and to the point; Chooses the appropriate method of communication to meet customer and organizational needs. Must be able to read and write in English.

Mathematical Skills:

Must possess strong quantitative and data analysis skills to interpret data, identify trends, validate calculations, and support business decisions, system recommendations, and process improvements

Accuracy:

High attention to detail and considerable accuracy is required. Errors and omissions may result in significant loss, such as the inability of enrollees to access health care services and may result in contractual and regulatory non-compliance. Errors that are not easily detected may have a critical impact on the organization.

Reasoning Ability:

Must use sound judgment and advanced analytical skills to evaluate complex business and system issues, identify practical solutions, and support effective decision-making and project planning.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Occasional travel may be necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low. Ability to work under stressful conditions with significant deadlines, however, employee has control over their own schedule.

This position is primarily remote, with a requirement to work in the office at least once per quarter for department and administrative meetings, and additionally as needed to support administrative functions, communication, and operational compliance.

Contacts/Relationships

This position works very closely with all internal departments daily as well as frequent interaction with business partners, including third party organizations and software vendor contacts. This position must maintain satisfactory relationships, which may include collaboration in executing established policies, securing compliance with approved procedures, and innovating to improve current practices, and is considered a technical expert in their field.

Financial Impact

This position is responsible for the creation of complex technical solutions that are peer reviewed and approved by the Director of IT & Analytics. Incorrect solutions could result in regulatory fines, loss of confidence of our members and users or incorrect decisions made by South Country Health Alliance.