Remote Operations Manager Jobs in Lexington, NC (NOW HIRING)

WHO IS GUIDEHEALTH? 

Guidehealth is seeking a Talent Acquisition & Talent Integration Specialist to own end-to-end recruitment and talent integration for a broad mix of clinical and non-clinical roles that power our value-based care and healthcare technology business. This role recruits for positions including Registered Nurses, Case Managers, Medical Assistants (Healthguides), Quality Coordinators, Claims Analysts (AI), Customer Experience, and other operational and professional roles, all in alignment with our ALIVE values, internal workflows, and staffing budget.  This is a fully remote position with high accountability for delivering excellent talent to our organization and ensuring their success. 

Beyond recruitment, this role supports successful integration and early performance metrics, tracking department onboarding success through new hire survey data and analysis, and continuously improving workflows that lead to early engagement and strong performance. This person will also partner with our leadership and staff on internal talent mobility success. 

We are looking for someone who combines healthcare recruiting expertise, strong relationship-building skills, sound judgment, empathy, and data-informed decision-making to deliver high-quality hiring outcomes while maintaining an exceptional candidate and employee experience. A high level of internal customer interaction is essential for success. You will partner closely with hiring managers, clinical leaders, business leaders, and People Operations, playing a critical role in hiring quality, scalability of our TA models and processes, licensure compliance, onboarding success, early employee engagement, and low regrettable early turnover.  Experience with staffing roles outside of health related positions is preferred (ie technology roles).

What You'll Do 

• Responsible for tracking success metrics and quality of hires as you perform full-cycle recruitment for a broad range of clinical and non-clinical roles, from creative talent pipeline development and sourcing through interview coordination, offer negotiation, offer acceptance, pre-boarding, and early engagement metrics and analysis. 
• Quickly build a strong understanding of Guidehealth's business, operating model, workforce needs, and People processes to develop and execute effective, role-aligned recruiting strategies. 
• As a member of an HR Team, you will partner closely with hiring managers, clinical leaders, and business stakeholders to define candidate profiles, align on hiring priorities, and execute search plans that support business goals. 
• Develop and execute creative, investigative, and data-informed sourcing strategies using LinkedIn, job boards, referrals, networking, market outreach, and talent communities. 
• Deliver a high-touch, empathy-driven candidate experience that reflects Guidehealth's patient-centered mission and values, clinical culture, and commitment to people at every touchpoint before and after hire, including regular new-hire check-ins to support a strong onboarding transition. 
• Manage pre-boarding activities for hired candidates, including background checks, credential verification, licensure review, and pre-hire documentation, while ensuring strict adherence to employment law, healthcare credentialing regulations, state licensure requirements, and internal compliance standards. 
• Proactively identify, escalate, and resolve compliance gaps, hiring risks, bottlenecks, and candidate experience concerns, while maintaining meticulous documentation to support audit readiness and reduce liability. 
• Apply a healthcare-informed lens to candidate assessment, using structured interviews, behavioral-based questions, assessment tools, and sound judgment to evaluate technical capability, interpersonal warmth, ethical grounding, patient-first values, and long-term fit consistently and equitably. 
• Perform AI-assisted sourcing, screening, and scheduling, and leverage assessment tools with accountability for data integrity, candidate equity, process transparency, and human oversight in consequential hiring decisions. 
• Utilize applicant tracking systems, assessment tools, reporting platforms, and recruiting technologies to support efficient workflows, while tracking and analyzing recruiting metrics, market insights, and hiring outcomes to drive continuous improvement. 
• Track onboarding metrics to assess the quality and effectiveness of hires, using data to inform improvements to sourcing, selection, and onboarding practices. 
• Educate hiring managers on staffing best practices, structured and behavioral interviewing, candidate assessment, and equitable hiring practices. 
• Navigate ambiguity, rapid organizational change, and shifting priorities with resilience, professionalism, and accountability, modeling change agility and a high standard of excellence for hiring partners and team members in a highly regulated environment. 
• Collaborate with People Operations and business leaders to support seamless hiring and onboarding, identify internal talent for new or evolving roles, contribute to employer branding and hiring manager capability building, and support broader Talent Acquisition and People Team initiatives as part of a larger People Team. 
• Promote Guidehealth's mission, values, and culture to candidates and external partners, and contribute to reducing regrettable early turnover through strong assessment, onboarding alignment, and hiring quality. 

What You'll Bring 

• Proven experience in full-cycle recruitment, ideally within healthcare, clinical, or a related regulated industry, working at a consistently fast pace. 
• Strong relationship-building skills with the ability to partner effectively across hiring managers, clinical leaders, and business stakeholders. 
• Sound judgment and empathy, with a demonstrated commitment to equitable, patient-first hiring practices. 
• Comfort using tech enabled systems and data to drive decisions, from sourcing strategy to onboarding effectiveness. 
• Familiarity with employment law, healthcare credentialing, and state licensure requirements. 
• Ability to navigate ambiguity and shifting priorities with professionalism and resilience. 
• Working knowledge and comprehension of SmartRecruiters, Predictive Index, eSkill, or other candidate assessment and selection tools used to identify best-fit hires.  
• Demonstrated proficiency in MS office tools including PowerPoint, Word, Excel. 
• Bachelors degree in Business Administration, Human Resources, Organizational/Industrial Psychology, Management or Psychology and 5-8 years of experience in Talent excellence. 
• Exceptional listening skills, ability to communicate effectively using English in verbal and written form. 

The salary range for this role is between $84,000.00 and $94,000.00 per year

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability - grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 
• Always Growing, Always Learning - staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. 
• At Guidehealth, Every Voice Matters - we believe our collective strength is rooted in the unique perspectives of each team member. 
• And through Empathy in Action, we build stronger connections with those who count on us. 
• This is what it means to be ALIVE with purpose. This is how we thrive - together - at Guidehealth. 

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. 

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. 

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. 

SECONDARY EMPLOYMENT

At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. 

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.