Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Associate, Team Lead, Retail Channels (ATL)
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job ... the Remote Channels and availability to adapt to operational needs. WORK AUTHORIZATION ...
Associate, Team Lead, Retail Channels (ATL)
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job ... the Remote Channels and availability to adapt to operational needs. WORK AUTHORIZATION ...
... manage requirements, ensuring alignment with business needs * Execute tasks for operations and ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... manage requirements, ensuring alignment with business needs * Execute tasks for operations and ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Remote Bilingual Customer Service Representative
Guaynabo, PR · Remote
$13.67/hr
Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST ... You will manage a steady volume of incoming calls from customers while navigating through multiple ...
Remote Bilingual Customer Service Representative
Guaynabo, PR · Remote
$13.67/hr
Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST ... You will manage a steady volume of incoming calls from customers while navigating through multiple ...
Remote Bilingual Customer Service Representative
Guaynabo, PR · On-site +1
$13.67/hr
Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST ... You will manage a steady volume of incoming calls from customers while navigating through multiple ...
Remote Bilingual Customer Service Representative
Guaynabo, PR · On-site +1
$13.67/hr
Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST ... You will manage a steady volume of incoming calls from customers while navigating through multiple ...
... management requests and provide support for scheduled and planned maintenance * Support Operations ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... management requests and provide support for scheduled and planned maintenance * Support Operations ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Case Review Representative
Guaynabo, PR · On-site +1
$13 - $15/hr
EST to cover the operational needs of the company. Shifts can range anywhere between Monday ... Triage and manage inbound calls, routing case specific calls to an appropriate team member, and ...
Case Review Representative
Guaynabo, PR · On-site +1
$13 - $15/hr
EST to cover the operational needs of the company. Shifts can range anywhere between Monday ... Triage and manage inbound calls, routing case specific calls to an appropriate team member, and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
With our three market leading businesses, world-class operations and investments in research and ... Remote services and performance optimization * Experience with license managers in a Windows or ...
With our three market leading businesses, world-class operations and investments in research and ... Remote services and performance optimization * Experience with license managers in a Windows or ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Design, deploy, and manage Active Directory environments, including domain controllers ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Design, deploy, and manage Active Directory environments, including domain controllers ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Sr. Data Analyst (Puerto Rico)
Santa Isabel, PR · Remote
$77K - $97K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The Services Management team within the RTX Collaboration and Digital Workspace organization is ...
Sr. Data Analyst (Puerto Rico)
Santa Isabel, PR · Remote
$77K - $97K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The Services Management team within the RTX Collaboration and Digital Workspace organization is ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... management system. * Support team operations with other duties and tasks as assigned. What We're ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · On-site +1
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... management system. * Support team operations with other duties and tasks as assigned. What We're ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... management system. * Support team operations with other duties and tasks as assigned. What We're ...
Remote Fraud Call Center Representative - Puerto Rico
Guaynabo, PR · Remote
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... management system. * Support team operations with other duties and tasks as assigned. What We're ...
Remote Operations Manager information
What is a remote operations manager?
What does a remote operations manager do?
The job duties of a remote operations manager involve managing a production process or the provision of a service. As a remote operations manager, you work from home to monitor business operations, plan a budget, and come up with strategies to improve efficiency, quality, and profits. Some of your job responsibilities vary depending on the industry in which you work. In fields such as production, you oversee quality assurance (QA) operations. In all positions, you coordinate with employees and departments and run meetings virtually. Some jobs require you to visit work or production sites occasionally.
What are the key skills and qualifications needed to thrive as a remote operations manager, and why are they important?
How do remote operations managers effectively oversee distributed teams and ensure smooth workflow?
What is the difference between Remote Operations Manager vs Remote Project Coordinator?
| Aspect | Remote Operations Manager | Remote Project Coordinator |
|---|---|---|
| Responsibilities | Oversees daily operations, manages teams, ensures efficiency | Assists in project planning, coordinates tasks, tracks progress |
| Required Skills | Leadership, strategic planning, process optimization | Communication, organization, scheduling |
| Certifications | Operations management, project management (e.g., PMP) | Project management certifications (e.g., CAPM, PMP) |
| Work Environment | Remote, cross-functional teams, management level | Remote, project teams, coordination role |
The Remote Operations Manager focuses on overseeing overall operations and team management, requiring strategic and leadership skills. In contrast, the Remote Project Coordinator supports project execution, emphasizing organization and task coordination. Both roles often require project management certifications and operate in remote, team-based environments, but their scope and responsibilities differ significantly.
What are the most commonly searched types of Remote Operations jobs in Puerto Rico?
The most popular types of Remote Operations jobs in Puerto Rico are:
What are popular job titles related to Remote Operations Manager jobs in Puerto Rico?
For Remote Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Operations Manager jobs in Puerto Rico look for?
The top searched job categories for Remote Operations Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Operations Manager jobs?
Cities in Puerto Rico with the most Remote Operations Manager job openings:

Full-time
Medical, Life, Retirement
Posted 18 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
33rd of 72 rated aerospace companies
Job description
Date Posted:
2026-07-29Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The IT Service Management (ITSM) Specialist is responsible for driving operational excellence across the hosting infrastructure (compute) environment supporting the RTX business unit. This role provides leadership over ITSM processes, service operations, and governance to ensure reliable, scalable, and cost-effective compute services aligned to business needs. The ideal candidate brings strong ITSM discipline, infrastructure awareness, and a data-driven mindset to manage service request operations, platform and asset lifecycle, vendor performance, and technical debt reduction across a complex enterprise environment.
What You Will Do
- Lead IT Service Management (ITSM) processes for hosting infrastructure services, ensuring alignment with ITIL best practices.
- Serve as the primary ITSM partner for RTX compute infrastructure, collaborating with engineering, architecture, cybersecurity, and business stakeholders.
- Drive standardization, automation, and continuous improvement to enhance service delivery and operational efficiency.
- Manage end-to-end service request operations, including intake, fulfillment, SLA performance, and escalations.
- Monitor operational metrics and develop executive dashboards to drive data-informed decisions and capacity planning.
- Oversee compute platform asset and inventory lifecycle management to support financial transparency, compliance, and lifecycle planning.
- Partner with finance and engineering teams to align infrastructure investments with business priorities and technology roadmaps.
- Manage infrastructure vendor relationships, ensuring performance meets contractual SLAs and operational expectations.
- Identify, prioritize, and drive remediation of technical debt to improve platform reliability, scalability, and cost optimization.
- Provide strategic operational insights and recommendations that reduce risk, improve customer experience, and strengthen infrastructure service performance.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
-
A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
- Experience working with ITIL-based service management practices.
- Experience supporting compute and hosting infrastructure environments.
- Experience managing service request operations at scale.
- Experience with operational reporting, KPIs, and executive-level communication.
- Experience with vendor management and governance.
- 3+ years of experience managing platform lifecycle, assets, and inventory.
Qualifications We Prefer
- ITIL certification (Foundation or higher).
- Experience with ServiceNow
- 8+ years of experience in IT Service Management, Infrastructure Operations, Customer Operations, Enterprise Datacenter Services or related roles.
- Advanced experience with Microsoft products, specifically Excel & PowerPoint
- Experience in large, regulated, or mission-critical enterprise environments.
- Familiarity with hybrid infrastructure and enterprise compute platforms.
- Experience leading service transformation or operational maturity initiatives.
- Strong financial and cost-management acumen related to infrastructure services.
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018