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Remote Operations Manager (Senior) Jobs in Phoenix, AZ

Mission Lane

Operations Senior Manager, AI

Phoenix, AZ · On-site +1

$136K - $162K/yr

That's the work of the Operations Senior Manager, AI. The impact you'll make: You'll have the scope ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

USAA

Program Manager Senior

Phoenix, AZ · On-site +1

$103K - $197K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Program Manager Senior, you ...

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Remote Operations Manager Senior information

See Phoenix, AZ salary details

$38.7K

$98K

$158.4K

How much do remote operations manager (senior) jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote operations manager (senior) in Phoenix, AZ is $98,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $120,600.00 per year, depending on experience, location, and employer.

What is a remote operations manager (senior)?

Senior Remote Operations Managers oversee the day-to-day activities and processes of a company or department while working remotely. They are responsible for coordinating teams, managing resources, implementing operational policies, and ensuring that business objectives are met efficiently from a remote setting. Their role often includes supervising staff, analyzing workflows, troubleshooting operational issues, and driving continuous improvement. Senior managers in this position are expected to have strong leadership, communication, and problem-solving skills to effectively manage remote teams and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote operations manager (senior)?

To excel as a Remote Operations Manager (Senior), you need strong leadership, project management, and process optimization skills, typically supported by a bachelor's degree in business or a related field and several years of management experience. Familiarity with remote collaboration tools (such as Slack, Asana, or Microsoft Teams), data analytics platforms, and ERP systems is often required. Exceptional communication, adaptability, and decision-making abilities are vital soft skills for effectively leading distributed teams and handling dynamic challenges. These competencies are crucial for ensuring operational efficiency, team cohesion, and the successful achievement of organizational goals in a remote environment.

What are some common challenges faced by senior remote operations managers, and how can they address them?

Senior Remote Operations Managers often encounter challenges such as maintaining team cohesion across time zones, ensuring clear communication, and monitoring productivity without micromanaging. To address these, it's essential to implement robust digital collaboration tools, establish regular check-ins, and create transparent processes for tracking progress. Building a strong remote culture through virtual team-building activities and clear expectations also helps foster engagement and accountability.

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For Remote Operations Manager (Senior) jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Operations Manager (Senior) jobs in Phoenix, AZ look for?

The top searched job categories for Remote Operations Manager (Senior) jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Operations Manager (Senior) jobs?

Cities near Phoenix, AZ with the most Remote Operations Manager (Senior) job openings:

Remote Operations Manager Senior jobs near you
Infographic showing various Remote Operations Manager (Senior) job openings in Phoenix, AZ as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,023 per year, or $47.1 per hour.

National BAS Field Service Operations Manager

Phoenix, AZ • Remote

Kelso Building Services
See more jobs at Kelso Building Servicesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Travel: Approximately 30–50%, based on business requirements

 

Position Summary

The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.

This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.

The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.

The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.

Key Responsibilities

  1. National BAS Field Service Operations
  2. Field Technician Leadership & Development
  3. BAS Service Standards
    1. Develop and maintain KBS national BAS service standards covering
    2. Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
  4. Kelso Connected & Remote Operations Integration
  5. BAS Service Agreement Execution
  6. Service Agreement Transition & Customer Onboarding
  7. BAS Technical Escalation
    1. Serve as a national operational escalation point for complex BAS service issues.
    2. Coordinate appropriate resources involving:
    3. Level 1 – Field Technician
      1. Routine troubleshooting, maintenance, repair, and customer support.
    4. Level 2 – Senior BAS Specialist
      1. Advanced troubleshooting, programming, networking, integration, and system diagnostics.
    5. Level 3 – National Technical Resources
      1. Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
    6. Manufacturer Support
    7. Multi-Manufacturer BAS Capability
    8. Repair & Small Project Conversion
    9. Problem → Cause → Recommended Solution → Customer Benefit
    10. Quality Assurance
    11. Customer Experience
    12. Operational & Financial Performance
    13. Workforce Planning
    14. Warranty-to-Service Conversion
    15. BAS OT Cybersecurity Coordination
    16. Systems & Tools

Qualifications

Required

  • 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
  • 5+ years of service operations, project operations, technical leadership, or management experience.
  • Strong understanding of BAS service operations and field-service delivery.
  • Demonstrated experience managing technicians or technical teams.
  • Strong understanding of HVAC systems and control sequences.
  • Experience troubleshooting complex BAS systems.
  • Ability to manage multiple priorities across multiple geographic markets.
  • Strong leadership and communication skills.
  • Strong customer-facing skills.
  • Ability to travel nationally as required.

Preferred

  • 10+ years of BAS industry experience.
  • Experience managing multi-location or regional/national BAS operations.
  • Niagara certification.
  • Manufacturer certifications from one or more major BAS platforms.
  • Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
  • Experience with remote BAS operations.
  • Experience with BAS service agreements.
  • Familiarity with FDD, analytics, energy management, and smart-building technologies.
  • Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
  • Familiarity with BAS OT cybersecurity concepts and industry best practices.