Remote Operations Analyst Jobs in Vail, AZ (NOW HIRING)

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as a Account Representative - Technology at Epiroc!

The Technology Account Representative is responsible for growing strategic customer accounts by driving the successful adoption, implementation, and expansion of Epiroc's automation, digital, and drilling technology solutions. This role combines technical sales, account management, and project coordination to deliver innovative solutions that improve customer productivity, safety, and operational performance.

Serving as a trusted advisor, the Technology Account Representative partners with customers and cross-functional teams to identify business opportunities, coordinate solution implementation, and ensure successful technology adoption. Success in this role requires building strong customer relationships, managing multiple priorities, and delivering measurable business value that supports long-term customer success and sustainable business growth.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Responsibilities:

• Lead strategic customer accounts by coordinating implementation, deployment, and adoption of Epiroc's automation, digital, and drilling technology solutions.
• Serve as the primary customer liaison, partnering with engineering, product management, service, operations, and sales teams to coordinate project execution and resolve technical and commercial issues.
• Manage customer deliverables, project schedules, action items, and account priorities to ensure successful implementation and achievement of customer objectives.
• Develop strategic account plans that support technology adoption, long-term customer success, and sustainable business growth.
• Identify customer operational challenges and recommend technology, aftermarket, and equipment solutions that improve safety, productivity, and operational performance.
• Maintain accurate account plans, opportunity pipelines, project updates, and customer activities within CRM and project management systems to support forecasting and business planning.
• Monitor customer satisfaction, project performance, technology adoption, and business results while identifying opportunities for continuous improvement and account expansion.
• Gather customer feedback, market intelligence, and product performance insights to support future product development, business planning, and Go-To-Market strategies

Knowledge/Education:

• Bachelor's degree in Business, Engineering, Mining, or a related discipline preferred; equivalent education and relevant experience may be considered in lieu of a degree.
• Minimum of three years of sales, account management, or customer-facing experience in an industrial environment; mining and/or construction heavy equipment experience is highly preferred.
• Valid driver's license required with the ability to travel extensively to customer sites, industry events, and Epiroc locations as business needs require.

Skills and Abilities:

• Strong understanding of surface mining operations, drilling technologies, automation, digital solutions, or related mining technologies.
• Demonstrated success building trusted customer relationships and growing strategic accounts through consultative sales and business development.
• Ability to identify customer challenges and develop technical and commercial solutions that deliver measurable business value.
• Experience collaborating with cross-functional teams, including engineering, product management, service, and operations, to support successful customer outcomes.
• Strong organizational and project management skills with the ability to coordinate multiple customer initiatives, prioritize tasks, and manage account deliverables.
• Advanced verbal, written, and presentation communication skills, with proficiency in Microsoft Office applications, CRM platforms, and sales forecasting tools.
• Strong business acumen, analytical problem-solving skills, and the ability to influence decision-makers across multiple levels.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com