Remote Operations Analyst Jobs in Delafield, WI (NOW HIRING)

About Us
Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.
Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.
Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here .
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.
What this position entails
At IntelliScript, solutions are tailored for our clients, so no two days are ever alike. The Product Analyst will translate the product vision of our Life Sciences product, Contxt, into clear, detailed, and actionable requirements that enable our engineering teams to deliver high-quality, scalable features across claims-based screening, EHR integrations, and site-level workflows. This role sits at the center of day-to-day execution owning the backlog, writing user stories, clarifying requirements, and ensuring that each increment of work supports our path to product-market fit. The ideal candidate is highly analytical, deeply curious about clinical workflows and data, and thrives in an early-stage, fast-moving environment where precision, clarity, and strong partnership with engineering are essential.
As a Product Analyst focused on Life Science data-related solutions and products, you thrive in fast-moving, early-stage development, are deeply curious about clinical trial operations and can balance high-level thinking with hands-on execution to help us achieve product-market fit and scale. You will have the opportunity to help support the early market development of new offerings, drive holistic product execution, track product metrics, and align the company around game-changing products from the business case creation to product launch.
What you will be doing

• Manage and maintaining the Contxt product backlog, ensuring requirements and user stories are clear, detailed, and prioritized for engineering execution
• Translate business, operational, and clinical needs into structured user stories, acceptance criteria, data rules, and workflow diagrams
• Run backlog grooming, sprint planning, and daily agile ceremonies with engineering
• Map complex eligibility logic, clinical workflows, claims data rules, and EHR-derived data structures to ensure consistent system behavior
• Apply knowledge of EHR systems and interoperability standards (FHIR, HL7, CCD) to define integration logic, data mappings, and expected system behaviors that enable accurate eligibility and workflow automation
• Collaborate with engineering to clarify requirements, answer questions, and ensure development aligns with expected outcomes
• Create user flows, data dictionaries, rule libraries, and system documentation for engineering, QA, sales, and customer-facing teams
• Lead user acceptance testing (UAT), validating sprint increments, identifying defects, and ensuring each release meets quality standards
• Support customer discovery sessions by documenting insights and translating emergent needs into well-defined product requirements
• Partner with the General Manager, Marketing, and Product Manager to support Value Analysis activities, quantifying operational lift, modeling potential ROI, and translate product capabilities into measurable business impact for prospects and existing clients
• Develop structured value frameworks, case studies, and repeatable templates to support pre-sales and post-implementation conversations

What we need

• Minimum 4 years of experience as a Product Analyst, Product Owner, Business Analyst, or similar role in healthcare technology, clinical trials, or other data-intensive domains
• Advanced proficiency with Microsoft Excel and Jira or other relevant software
• Demonstrated ability to interpret data to improve outcomes or answer business questions
• Research and analytical skills

What you bring to the table

• Strong analytical capability with the ability to break complex workflows and datasets into actionable requirements for engineering
• Experience with EHR systems, interoperability standards (FHIR, HL7), or data-integration workflows; ability to define how clinical and claims data should move through Contxt
• Familiarity with claims data, clinical workflows, or eligibility/triage processes is a meaningful advantage
• Demonstrated ability to write clear, structured user stories, acceptance criteria, and system documentation that engineering teams rely on
• Experience conducting or supporting ROI, efficiency, or value analyses in collaboration with sales or product teams
• Ability to translate qualitative user insights and quantitative data patterns into clear product requirements
• Comfortable working in an agile environment and supporting sprint-level execution with high clarity and responsiveness
• Have a strong eye toward quality and an acumen for peer review as part of the development process
• Capacity to work with and analyze data for extended periods of time
• Constructive, "can do" approach to overcoming obstacles
• Able to work independently and thrive on a growing team
• Adaptable and willing to pitch in wherever needed
• Seeks out input from others, shares insights and opportunities
• Comfort operating in a fast-moving, ambiguous, early-stage environment with a high degree of ownership, autonomy, and cross-functional collaboration
• High integrity, customer empathy, and a passion for improving the speed, quality, and efficiency of clinical trial operations

Wish list

• Degree, diploma and/or certification in related field
• Experience with clinical informatics (e.g. data table structure, storage, relationships, maintenance, etc.) as well as in-depth knowledge of medical claims and electronic health records (ICD-10 codes, data management, research, etc.)
• Experience presenting to leaders

Location
The expected application deadline for this job is September 30, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI and travel to client sites, industry conferences, etc. (most often day trips, nationwide, up to 25% travel).
Compensation
The overall salary range for this role is $71,700 - $199,065. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia:

• • $82,455 - $131,905 if overall experience is less than 5 years; and
  • $120,635 - $199,065 for experience greater than 5 years.

• All other states:
  • $71,700 - $114,700 if overall experience is less than 5 years; and
  • $104,900 - $173,100 for experience greater than 5 years.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
• 401(k) Plan - Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program - Recognizing employee contributions
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year
• Family Building Benefits - Includes adoption and fertility assistance
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D - 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability - Fully paid by Milliman

Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.