Remote Operational Risk Manager Jobs in Garner, NC

This is a remote role that may only be hired in North Carolina or Georgia.

The Senior Director of Fraud Strategy & Analytics is a senior leadership role responsible for directing the bank's fraud risk strategy, analytics, reporting, and loss management activities across consumer, commercial, and digital banking channels. This executive will lead the development and execution of the enterprise fraud strategy roadmap, oversee fraud performance management, drive data-driven decision making, and ensure fraud losses remain within board-approved risk appetite.

The role partners closely with Business Lines, Operations, Technology, Product, Risk Management, Finance, Compliance, and Executive Leadership to identify emerging threats, enhance fraud controls, optimize customer experience, and deliver sustainable reductions in fraud losses. The Senior Director will lead a high-performing team of fraud strategists, analysts, and risk professionals while providing thought leadership on industry trends, emerging fraud typologies, and control innovation.

Fraud Reporting & Executive Governance

• Establish and oversee a comprehensive fraud reporting framework across the enterprise.
• Deliver executive, board, and regulatory reporting on fraud performance, key risk indicators, and emerging threats.
• Develop and enhance fraud scorecards, dashboards, performance metrics, and management reporting.
• Ensure reporting accuracy, consistency, and transparency across all fraud disciplines.
• Present fraud trends, strategic initiatives, and risk assessments to executive leadership and risk governance forums.

Loss Deconstruction & Root Cause Analytics

• Lead enterprise fraud loss deconstruction efforts to identify underlying drivers, vulnerabilities, and control gaps.
• Conduct deep-dive analyses to quantify loss sources across products, channels, attack vectors, and customer journeys.
• Translate analytical insights into actionable business recommendations.
• Establish methodologies for measuring fraud control effectiveness and return on investment.
• Drive fact-based prioritization of risk mitigation initiatives.

Fraud Controls & Strategy Optimization

• Identify opportunities to strengthen fraud controls while balancing customer experience and operational efficiency.
• Lead the design, implementation, and optimization of fraud strategies, rules, authentication controls, and decisioning frameworks.
• Partner with Fraud Operations and Technology teams to improve detection capabilities and fraud prevention effectiveness.
• Oversee control testing, performance monitoring, and continuous improvement efforts.
• Support implementation of advanced analytics, machine learning, and emerging fraud technologies.

Business Line Partnership

• Serve as the primary fraud strategy partner to consumer banking, payments, cards, digital banking, commercial banking, and other business leaders.
• Collaborate with product and business teams to evaluate fraud risks associated with new products, services, and strategic initiatives.
• Influence investment decisions and prioritization of fraud mitigation initiatives.
• Balance risk management objectives with customer, revenue, and growth considerations.
• Build strong relationships across the enterprise to ensure alignment on fraud priorities and outcomes.

Team Leadership

• Lead, mentor, and develop a team of fraud strategy, analytics, and reporting professionals.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Establish performance objectives and succession planning strategies.
• Attract, retain, and develop top fraud and analytics talent.
• Promote analytical rigor and data-driven decision making throughout the organization.

Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,

Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,

Required Experience

• Bachelor's degree in Finance, Business, Economics, Statistics, Mathematics, Data Science, Risk Management, or related field.
• 12+ years of progressive experience in fraud risk management, fraud strategy, analytics, financial crimes, or related disciplines within a large financial institution.
• 8+ years of management experience leading high-performing teams.
• Demonstrated success managing fraud performance and loss mitigation programs in a large banking environment.
• Experience developing and executing enterprise fraud strategies and roadmaps.
• Proven track record of influencing senior executives and delivering measurable fraud loss reductions.
• Risk Identification
• Risk Mitigation 

Preferred Experience

• Master's degree (MBA, Analytics, Data Science, Finance, or related discipline).
• Experience supporting Board and Executive Risk Committee reporting.
• Experience with payments, card fraud, deposit fraud, digital banking fraud, account takeover, check fraud, and emerging fraud typologies.
• Knowledge of fraud detection technologies, machine learning applications, and advanced analytics techniques.
• Professional certifications such as CFE, CRCM, CAMS, or equivalent.

Core Competencies

• Fraud Strategy Development
• Fraud Risk Management
• Loss Deconstruction & Root Cause Analysis
• Advanced Analytics & Data Interpretation
• Executive Communication
• Risk Appetite Management
• Enterprise Governance & Reporting
• Business Partnership & Influence
• Strategic Planning & Roadmap Development
• Fraud Controls & Optimization
• Financial Acumen
• Change Leadership
• Talent Development
• Cross-Functional Collaboration

#LI-LM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,

Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,

Required Experience

• Bachelor's degree in Finance, Business, Economics, Statistics, Mathematics, Data Science, Risk Management, or related field.
• 12+ years of progressive experience in fraud risk management, fraud strategy, analytics, financial crimes, or related disciplines within a large financial institution.
• 8+ years of management experience leading high-performing teams.
• Demonstrated success managing fraud performance and loss mitigation programs in a large banking environment.
• Experience developing and executing enterprise fraud strategies and roadmaps.
• Proven track record of influencing senior executives and delivering measurable fraud loss reductions.
• Risk Identification
• Risk Mitigation 

Preferred Experience

• Master's degree (MBA, Analytics, Data Science, Finance, or related discipline).
• Experience supporting Board and Executive Risk Committee reporting.
• Experience with payments, card fraud, deposit fraud, digital banking fraud, account takeover, check fraud, and emerging fraud typologies.
• Knowledge of fraud detection technologies, machine learning applications, and advanced analytics techniques.
• Professional certifications such as CFE, CRCM, CAMS, or equivalent.

Core Competencies

• Fraud Strategy Development
• Fraud Risk Management
• Loss Deconstruction & Root Cause Analysis
• Advanced Analytics & Data Interpretation
• Executive Communication
• Risk Appetite Management
• Enterprise Governance & Reporting
• Business Partnership & Influence
• Strategic Planning & Roadmap Development
• Fraud Controls & Optimization
• Financial Acumen
• Change Leadership
• Talent Development
• Cross-Functional Collaboration

#LI-LM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.