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Remote Online Inbound Call Center Jobs in Temple, TX

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Lead and manage a team of 15-25 front-line agents handling inbound customer service calls. * Coach ...

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Answer inbound calls and respond to customer inquiries. * Provide accurate information regarding ...

MCI Careers

Call Center Sales Representative

Killeen, TX · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Sales Representative

Killeen, TX · Remote

$14.50 - $18.25/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Answer inbound calls and respond to customer inquiries. * Provide accurate information regarding ...

Liveops

Remote Customer Service Representative

Waco, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsOnline Inbound Call Center JobsRemote Online Inbound Call Center JobsRemote Online Inbound Call Center Jobs in Temple, TX

Remote Online Inbound Call Center information

See Temple, TX salary details

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$16

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How much do remote online inbound call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote online inbound call center in Temple, TX is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.97 per hour, depending on experience, location, and employer.

What is a remote online inbound call center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What are the key skills and qualifications needed to thrive as a remote online inbound call center agent?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are popular job titles related to Remote Online Inbound Call Center jobs in Temple, TX?

For Remote Online Inbound Call Center jobs in Temple, TX, the most frequently searched job titles are:

What job categories do people searching Remote Online Inbound Call Center jobs in Temple, TX look for?

The top searched job categories for Remote Online Inbound Call Center jobs in Temple, TX are:

What cities near Temple, TX are hiring for Remote Online Inbound Call Center jobs?

Cities near Temple, TX with the most Remote Online Inbound Call Center job openings:

Remote Online Inbound Call Center jobs near you
Infographic showing various Remote Online Inbound Call Center job openings in Temple, TX as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,492 per year, or $16.1 per hour.

Call Center Representative Job Openings (KILLEEEN, TX, USA)

MCI Careers

Killeen, TX • Remote

$14.25 - $18.25/hr

Full-time

Re-posted 8 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring an experienced and customer-driven Call Center Representative to join our team in Killeen. This Call Center Representative role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support.

As a Call Center Representative based in Killeen, you will handle inbound and outbound calls, resolve customer inquiries, and provide service that reflects our company’s quality standards. If you are searching for a reliable and growth-oriented position, this opportunity may be the right fit for you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities: 

  • Manage high-volume inbound and outbound calls as a Call Center Representative in Killeen
  • Provide accurate, timely information on products, services, accounts, and billing
  • Resolve customer concerns and escalate complex cases when required
  • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
  • Accurately document all customer interactions in the CRM system
  • Follow call scripts, compliance requirements, and all call center procedures
  • Identify cross-sell or upsell opportunities when appropriate
  • Maintain a professional, empathetic approach with every customer

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma / Grade 12 (required)
  • 1–3 years of call center or customer service experience
  • Strong verbal and written communication skills
  • Ability to multitask and perform in a target-driven environment
  • Basic computer skills and experience with CRM or call center tools
  • Flexibility to work shifts as needed

Nice to Have

  • Bilingual or multilingual abilities
  • Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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