Remote Online Inbound Call Center Jobs in Hamilton, ON

About Foundever

Foundever is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.

How's it going so far? Here's what others have to say about the work we're doing: check out our award-winning results.

And, we're having fun while we do it - learn more about our award-winning culture.

Get to know more about us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Or hear directly from our people about what it's like to wake up and keep brand promises: Foundever stories.

About the role

We are currently looking for a Senior Network Engineer to join the Foundever family!  80% virtual and 20% onsite (within reasonable driving distance from the Green Valley Datacenter).  

As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges.  While working with many major vendors, we deploy the latest technologies to our clients as well as our associates.  We service over 400 clients- Fortune Global 500 companies as well as local businesses- through our network of more than 150 offices in 24 countries.  With our innovation-led approach and entrepreneurial spirit, you'll always remain on the forefront of technology with a career at Foundever.

As a Senior Network Engineer you will be supporting enterprise technologies (VOIP, Security, Routing, Layer 3 switching, Proxy, wireless) in complex networking environments.

What you need in order to be successful

• Minimum 5 years relevant work experience
• Ability to work large or medium size projects, develop documentation, and testing processes, a must.
• Ability to understand and support security (Firewall, VPN, IPS, Proxy) application in a networking environment.
• Level 3 support for complex enterprise break/fix.
• Ability to install, administer and troubleshoot layer 2 and 3 switching (Cisco Catalyst, Nexus) and Routing MPLS wide area technologies.  
• Understanding and troubleshooting VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint).
• Experience with FTD and FMC is a plus.
• Experience with corporate Meraki Wireless networks a plus.
• Practical experience with intelligent routing protocols BGP, IGP, OSPF
• Practical understanding of VOIP/SIP.
• Mentor engineers in technology and processes.  
• Able to attend meetings with management and clients and contribute suggestions, develop enterprise infrastructure designs, and answers in a professional manner.
• Ability to drive and work as part of a team on larger projects.
• Exceppent communication skills.

Required Education and Qualifications

Essential

• Four-year degree or equivalent combination of education and experience.  
• CCNP with equivalent experience, with proven specialization in either voice or security or equivalent experience.  

Preferred

• CCDA or CCDP 
• Check Point Firewall 
• F5 
• Cabling standards for SMF, MMF, Copper 

The Day to Day 

• Work on assigned tickets based on a ticket queue and priority
• Work on large-scale IT projects in multi-language and multi-cultural environments across multiple time zones across the world
• Submit change requests to complete project or ticket-related work after-hours
• Provide network design solutions for new deployments together with documentation according to organizational standards
• Provide detailed documentation for client and facilities in the form of Wiki articles and MS Visio diagrams in order to facilitate the support of our clients
• Remediate security vulnerabilities on firewalls, switches and routers
• Implement and optimize firewall rules based on organizational standards
• Assist with creation of yearly budget for equipment refresh
• Deploy new equipment at call center facilities and data centers
• Analyze and provide solutions for client connectivity according to organizational standards
• Troubleshoot client-impacting incidents and find resolution to complex network-related issues while complying with security standards and Minimum Time To Resolve metrics
• Continuous training and development is encouraged in the form of online training and certifications 

Other Requirements

• Up to 30% domestic travel
• Ability to work different shifts and extended hours.  
• Ability to lift 40lbs overhead.
• Have a valid driver's license.

Advantages of Working with Us:

Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment. 
Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program. 
Compensation: Salary range starts from $65000 (Canadian Dollars)

EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

#LI-KH1

#LI-Remote

#LI-Canada