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Remote Online Inbound Call Center Jobs in Decatur, AL

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Pitch Health Solutions LLC

Transfer Agent

Huntsville, AL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

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Remote Online Inbound Call Center information

See Decatur, AL salary details

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How much do remote online inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote online inbound call center in Decatur, AL is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.12 per hour, depending on experience, location, and employer.

What is a remote online inbound call center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What are the key skills and qualifications needed to thrive as a remote online inbound call center agent?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are popular job titles related to Remote Online Inbound Call Center jobs in Decatur, AL?

For Remote Online Inbound Call Center jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Remote Online Inbound Call Center jobs in Decatur, AL look for?

The top searched job categories for Remote Online Inbound Call Center jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Remote Online Inbound Call Center jobs?

Cities near Decatur, AL with the most Remote Online Inbound Call Center job openings:

Remote Online Inbound Call Center jobs near you

KBB VEHICLE AQUISITIONS

Shottenkirk Honda Decatur

Decatur, AL • Remote

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Automotive Sales Associate/Product Specialist

Shottenkirk Honda Decatur 

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

As part of our continued growth, we are expanding our vehicle acquisition team to support the Kelley Blue Book Instant Cash Offer program.  As a Kelley Blue Book Instant Cash Offer Buyer, you will be responsible for acquiring vehicles directly from customers through inbound leads and appointments. This is a fast-paced, customer-facing role focused on evaluating, negotiating, and purchasing vehicles for dealership inventory.

Compensation

  • Expected Annual Earnings: Over $100,000

  • Base pay plus performance-based bonuses

  • Opportunities for growth into sales and management roles

 
Responsibilities

  • Respond to and manage incoming Kelley Blue Book Instant Cash Offer leads

  • Contact customers to schedule in-store or remote vehicle appraisals

  • Evaluate vehicles and present purchase offers based on market data

  • Negotiate and close vehicle purchases with customers

  • Provide a seamless and professional customer experience

  • Work closely with management to meet acquisition goals

Qualifications

  • Sales or customer-facing experience required

  • Automotive experience required

  • Strong communication and negotiation skills

  • Self-motivated with a goal-oriented mindset

  • Comfortable working in a fast-paced environment

  • Basic computer and CRM skills

  • Valid driver’s license

Preferred Backgrounds
  • Used Car Manager / General Sales Manager / General Manager experience highly preferred

  • Automotive Sales or BDC

  • Retail Sales

  • Call Center or Customer Service

  • Hospitality or high-volume customer interaction roles

Why Join Shottenkirk Honda of Decatur

  • High volume of inbound leads through Kelley Blue Book

  • Clear career path into automotive sales or management

  • Paid training and ongoing development

  • Supportive, team-oriented environment

Benefits

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off (PTO)

  • Employee discounts

Equal Employment Opportunity Statement

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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