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Remote Online Customer Service Representative Jobs in Racine, WI

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You can apply online here! Key Qualifications * Exceptional communication and active listening ... Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of ...

DRUM Associates

Customer Service Representative

Milwaukee, WI · Remote

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview The Customer Service Representative plays a critical role in supporting patients ... Remote - but must be location in Wisconsin or Minnesota * Collaborative and team-oriented ...

Staples, Inc.

Customer Service Representative

Pleasant Prairie, WI · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Old Mill Creek, IL · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

TEKsystems

Customer Service Representative

Milwaukee, WI · Remote

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The HR Services Representative is responsible for providing customer service ... remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About ...

Staples, Inc.

Customer Service Representative

Burlington, WI · Remote

$17 - $23/hr

What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ... The salary range represents the expected compensation for this role at the time of posting.  The ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Online Customer Service Representative information

See Racine, WI salary details

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How much do remote online customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote online customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a remote online customer service representative?

A Remote Online Customer Service Representative is a professional who assists customers with their inquiries, complaints, or support needs through digital communication channels such as email, chat, or phone, while working from a remote location. Their responsibilities often include resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong communication skills, empathy, and familiarity with online systems. Remote representatives typically use customer relationship management (CRM) software to track and manage interactions. The position allows for flexible work environments and can be performed from home or any location with reliable internet access.

What is the difference between Remote Online Customer Service Representative vs Remote Customer Support Specialist?

AspectRemote Online Customer Service RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentHome office, computer-based, communication via chat, email, or phoneHome office, often technical or product-focused support via chat, email, or phone
Industry UsageRetail, e-commerce, telecommunications, service industriesTechnology, software, hardware, specialized product industries
Search & Comparison IntentCustomer service roles, remote customer support jobsTechnical support, product support, specialized customer assistance

The Remote Online Customer Service Representative primarily handles general customer inquiries and support across various industries, focusing on communication skills. The Remote Customer Support Specialist often provides technical or product-specific assistance, requiring additional technical knowledge. Both roles are remote, but the specialist role may demand more specialized expertise.

How can I become a remote online customer service representative?

To become a remote online customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Many employers also prefer prior experience in customer support and a reliable internet connection to work effectively from home.

What are the key skills and qualifications needed to thrive as a remote online customer service representative?

To thrive as a Remote Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, live chat platforms, and ticketing systems is commonly required. Outstanding active listening, patience, and time management skills help you stand out when assisting diverse customers remotely. These capabilities are crucial for delivering efficient, high-quality support and maintaining customer satisfaction in a virtual environment.

How does a remote online customer service representative typically collaborate with team members while working from home?

Remote Online Customer Service Representatives often collaborate with their teams using digital communication tools such as instant messaging, video calls, and shared project management platforms. Regular virtual meetings and chat channels help maintain team cohesion, share customer insights, and resolve complex issues together. Clear communication and responsiveness are key, as you may need to coordinate with supervisors or other departments to ensure seamless customer support. This remote setup fosters autonomy but also requires proactive engagement to stay connected with your colleagues.

What cities near Racine, WI are hiring for Remote Online Customer Service Representative jobs?

Cities near Racine, WI with the most Remote Online Customer Service Representative job openings:

Remote Online Customer Service Representative jobs near you

Remote Customer Service Representative

Afni, Inc.

Milwaukee, WI • Remote

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Career paths start between $14.50 and $15/hr plus bonus.

To qualify for this position, you must live in Wisconsin.


Why start building your career at Afni?


We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.


What do we offer?


A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.


What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?


You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.


How can you join the Afnimazing team?


You can apply online here!

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM - 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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