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Remote Non Phone Customer Service Jobs in Racine, WI

Kasmo Global

Customer Service Support Level 3

Milwaukee, WI · Remote

$16.75 - $21.50/hr

Duties: Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world

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How much do remote non phone customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote non phone customer service in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are popular job titles related to Remote Non Phone Customer Service jobs in Racine, WI? For Remote Non Phone Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Non Phone Customer Service jobs in Racine, WI look for? The top searched job categories for Remote Non Phone Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Non Phone Customer Service jobs? Cities near Racine, WI with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you

Customer Service Support Level 3

Kasmo Global

Milwaukee, WI • Remote

$16.75 - $21.50/hr

Other

Posted 19 days ago

Job description

Duties:
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
At Rockwell Automation, we know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there. We expand human possibilities in our communities - giving back, helping grow the next generation of STEM leaders and building relationships that last.
As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
What you do:

  • Work with partners to provide accelerated and valued outcomes.
  • Have a clear understanding of measurements which measure the customer experience.
  • Recognize customer needs and address them with urgency.
  • Determine alternative solutions to solve the problem.
  • Be a subject matter expert on business processes.
  • Identify trend and opportunities for root cause resolution, escalating through the proper channel.
  • Collaborate to develop best practices.
The Essentials - You Will Have:
  • High school diploma or GED
  • Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • Associate's degree
  • 2+ years related experience
  • Experience interpreting and responding to customer questions and requests.
  • Identifying the urgency of tasks and prioritize accordingly.
  • Working well in a team environment of collaboration.
  • Experience evaluating systems for positive end-to-end customer experience.
  • Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
  • Experience documenting customer issues in detail in technology and processes.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
This is a remote position located within the United States near one of our Rockwell facilities, preferably Milwaukee, WI or Cleveland, Ohio.
This role has non-traditional hours, working nights, weekends, and holidays.
Skills:
English (Speak, Read, Write)
Education:
***Education Requirements must remain consistant with the Global Job Catalog, please do not edit*** Technical school work (up to 1 year)

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