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Remote Non Phone Customer Service Jobs in Boca Raton, FL

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Customer Service Representative

Boca Raton, FL · Remote

$16.50 - $22.25/hr

A claim's department Customer Service Representative is responsible for adjudicating tire claims ... Maintaining accurate records of customer/caller interaction and discussion over the phone.

NationsBenefits

Customer Service Representative

Plantation, FL · On-site +1

$16 - $21.50/hr

... service to internal and external customers alike. Our goal is to transform the healthcare industry ... Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone. * Demonstrable ...

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How much do remote non phone customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote non phone customer service in Boca Raton, FL is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.18 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What job categories do people searching Remote Non Phone Customer Service jobs in Boca Raton, FL look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Non Phone Customer Service jobs?

Cities near Boca Raton, FL with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Boca Raton, FL as of September 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $45,545 per year, or $21.9 per hour.

Customer Service Representative (Remote)

Plantation, FL • Remote

NationsBenefits, LLC
Public Administration • 1 - 5K employees
Learn more about NationsBenefits, LLCexternal

$16.50 - $22.25/hr

Full-time

Medical

Re-posted 7 days ago

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Purpose

The Member Services Representative is responsible for handling routine member and provider inquiries regarding benefits, claims, eligibility, and general health plan information. This role requires a working knowledge of health plan systems, products, policies, procedures, and departmental functions to effectively assist members and providers while delivering excellent customer service.

Essential Functions

Answer inbound calls from members and providers regarding health plan benefits, claims, eligibility, and general inquiries.

Research, locate, and provide accurate information while ensuring a positive customer experience.

Resolve member service issues by identifying concerns, researching solutions, implementing appropriate resolutions, and escalating complex issues when necessary.

Review and analyze claims to identify key elements and processing requirements based on diagnosis codes, procedures, provider information, medical policies, contracts, and established polices and procedures.

Educate members and providers on benefits, coverage, and health plan processes.

Identify members who may benefit from care management or managed care interventions and collaborate with clinical staff to facilitate appropriate services.

Document all interactions accurately and thoroughly in accordance with company policies and regulatory requirements.

Maintain compliance with HIPAA and all applicable healthcare regulations.

Meet productivity, quality, attendance, and customer satisfaction standards.

Knowledge, Skills, and Abilities

Strong computer and data entry skills.

Previous call center or customer service experience preferred.

Working knowledge of Medicare and Medicaid programs preferred.

Excellent verbal and written communication skills.

Strong problem-solving and critical-thinking abilities.

Ability to multitask and navigate multiple systems simultaneously.

Attention to detail and commitment to accuracy.

Ability to work independently and as part of a team.

Professional demeanor with a strong focus on customer satisfaction.

Education and Experience

High School Diploma or GED required.

Minimum of one (1) year of customer service or call center experience preferred.

Healthcare, insurance, Medicare, or Medicaid experience preferred.

What NationsBenefits employees say

Pay

Benefits

Hours and flexibility

Workplace

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