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Remote Non Phone Customer Service Jobs in Indiana

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Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Evansville, IN · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Fort Wayne, IN · Remote

$15.25 - $20.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Greenwood, IN · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

Terre Haute, IN · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

Liveops

Remote Customer Service Agent

West Lafayette, IN · Remote

$15 - $20/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Noblesville, IN · Remote

$14.50 - $19.50/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

South Bend, IN · Remote

$15.25 - $20.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Kokomo, IN · Remote

$14 - $18.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Anderson, IN · Remote

$13.50 - $18/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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Remote Customer Service Agent

Crown Point, IN · Remote

$14.75 - $19.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Pass a background check (non-refundable processing fee applies). * Sign an Independent Contractor ...

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All JobsNon Phone Customer Service JobsRemote Non Phone Customer Service JobsRemote Non Phone Customer Service Jobs in Indiana

Remote Non Phone Customer Service information

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are popular job titles related to Remote Non Phone Customer Service jobs in Indiana? For Remote Non Phone Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Non Phone Customer Service jobs in Indiana look for? The top searched job categories for Remote Non Phone Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Remote Non Phone Customer Service jobs? Cities in Indiana with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Indiana as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Patient Service Representative (Non-Clinical) - Remote in Indiana

Indiana Health Centers

Indianapolis, IN • On-site, Remote

$16.36 - $18.32/hr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time
Description
Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.
The IHC Corporate team is now recruiting for a remote Non-Clinical Patient Service Representative (PSR) living in the state of Indiana. The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.
Applicants who meet the following qualifications will receive priority consideration for this role:
  • Medical Scheduling experience (required)
  • Lives in the state of Indiana (required)
  • Medical customer service experience
  • Remote work experience

Corporate Hours of Operation
Monday - Friday, 8:00 am - 5:00 pm
IHC's robust benefits and compensation package includes:
  • $1000.00 retention bonus paid after one year
  • No nights or weekends
  • Generous Paid Time Off and Floating Holidays
  • Day 1 Insurance benefits eligibility
  • 403(b) Retirement Plan matching at one year of employment
  • Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
  • Flexible Leave of Absence programs
  • Personify Health Wellness program with paid incentives for participation
  • Employee Assistance Programs with 24/7 access to therapy consultation services

Patient Service Representative role responsibilities include:
  • Helping improve the patient's experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
  • Answering phone calls, scheduling appointments, routing calls and addressing other patients' needs.
  • Processing appropriate patient paperwork in a timely manner.
  • Educating patients regarding documents they will need to provide at the time of service.
  • Accurately entering, maintaining, and retrieving data on IHC's Electronic Medical Records (EMR) system.
  • Communicating with patients care team as necessary.

Required Skills:
  • Demonstrate high detail orientation and accuracy.
  • Perform responsibilities accurately, efficiently, and timely.
  • Demonstrate knowledge of standard office practices and procedures.
  • Able to juggle multiple requests and meet multiple deadlines.
  • Follow standard work procedures.
  • Participate in process improvement projects as required.
  • Demonstrate office equipment and computer skills, including data entry.
  • Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Requirements
  • Graduation from a standard high school, or equivalent (required)
  • Medical Scheduling experience (required)
  • Lives in the state of Indiana (required)
  • Medical customer service experience
  • Remote work experience

Equal Opportunity Employment Statement
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$16.36 - $18.32 (based on qualifications)

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