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Remote Non Call Center Jobs in Silver Spring, MD

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ... Background check requires a non-refundable fee paid to the vendor. View background requirements ...

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How much do remote non call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote non call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the remote non call center position, and why are they important?

To thrive in a Remote Non Call Center role, you typically need strong organizational, written communication, and time management skills, supported by a high school diploma or relevant experience. Familiarity with productivity tools like Microsoft Office, Google Workspace, and project management software such as Asana or Trello is often required. Self-motivation, attention to detail, and the ability to work independently are key soft skills for success in this setting. These skills are vital to ensure efficient task completion, clear communication, and effective teamwork in a fully remote, non-customer-facing environment.

What is a remote non call center?

A Remote Non Call Center job is a work-from-home position that does not involve handling inbound or outbound phone calls. These jobs typically include roles such as data entry, virtual assistance, content writing, transcription, graphic design, and software development. They are ideal for individuals who prefer independent work, minimal phone interaction, and flexible schedules. Many companies offer these roles in industries like technology, healthcare, finance, and customer support through email or chat.

What are some common challenges faced in remote non call center positions and how can they be managed?

Working remotely in a non call center position often means handling multiple projects independently, staying organized, and proactively communicating with team members across different locations. Some people find it challenging to separate work from personal life or to remain motivated without in-person supervision. Setting a clear daily routine, utilizing task management tools, and maintaining regular check-ins with your team can help mitigate these challenges. You’ll also benefit from a dedicated workspace and strong time management habits to stay productive and balanced in your remote role.

What are popular job titles related to Remote Non Call Center jobs in Silver Spring, MD? For Remote Non Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
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Remote Non Call Center jobs near you

Training and Quality Assurance Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 8 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

         Lead the daily operations of the Training and Quality Assurance team.

         Develop, implement, and maintain training programs for new hires and existing staff.

         Design and update training materials, job aids, and instructional resources.

         Conduct instructor-led, virtual, and self-paced training programs.

         Establish quality standards and performance evaluation methodologies.

          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

         Conduct calibration sessions with operational leadership and quality teams.

          Analyze quality trends and identify opportunities for coaching and performance improvement.

         Prepare quality assurance reports, dashboards, and performance analyses.

         Develop corrective action plans and continuous improvement initiatives.

         Coordinate with operational leadership to identify training needs and performance gaps.

          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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