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Remote Noc Jobs in Texas (NOW HIRING)

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other ...

RealPage, Inc.

NOC Engineer III - REMOTE

Richardson, TX · On-site +1

$26.97 - $45.91/hr

Overview To meet the logistical demands from the continued growth of WhiteSky Communications, the Integration team needs an Engineer to stage, turn up, and test equipment to ensure on-time completion ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ... by NOC team * Escalate problems to L3/other teams when required * Identify improvement ...

Granite Telecommunications

Field Technician

Addison, TX · On-site +1

$19 - $26.25/hr

Laptop skills (Excel, Putty/Hyper Terminal for ability to allow remote session to engineer / NOC) * Basic Networking (Modem Gui's, Command Prompts, Initiate Remote sessions) * Light travel * Clean ...

JLL

Director, Technology Product Management

Dallas, TX · Remote

$230K - $241K/yr

The technology surface spans IoT sensing, remote monitoring, data center facility management (DCFM ... Familiarity with data center facility management (DCIM, BMS, NOC) - a plus, not a requirement.

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$54.25 - $72.75/hr

Direct experience in managed services/NOC/SOC/MSP environments is a plus. * In-depth expertise with ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ... NOC teams with onsite in unit scheduling. * Participate in mandatory meetings and training.

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$55.25 - $73.75/hr

Direct experience in managed services/NOC/SOC/MSP environments is a plus. * In-depth expertise with ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

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Remote Noc information

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$13

$36

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How much do remote noc jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote noc in Texas is $36.76, according to ZipRecruiter salary data. Most workers in this role earn between $26.88 and $46.35 per hour, depending on experience, location, and employer.

What does a typical shift look like for a Remote NOC professional?

A typical shift for a Remote NOC professional involves monitoring network health, responding to alerts and incidents, and performing routine system checks using specialized monitoring tools. You’ll often work in a team environment, collaborating virtually with other NOC staff and escalation teams to resolve service disruptions efficiently. Depending on the employer, schedules may include overnight or weekend shifts to provide 24/7 network coverage, and clear documentation of activities is usually required. This dynamic role is ideal for those who enjoy problem-solving, maintaining critical infrastructure, and working in a structured yet remote setting.

What are the key skills and qualifications needed to thrive in the Remote NOC position, and why are they important?

To thrive as a Remote NOC (Network Operations Center) professional, you need a solid understanding of networking principles, troubleshooting methodologies, and incident response, typically backed by certifications like CompTIA Network+, CCNA, or relevant associate degrees. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix), ticketing systems, and remote diagnostic utilities is highly valuable. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are vital soft skills for this remote position. These competencies are crucial for quickly identifying and resolving network issues, maintaining uptime, and ensuring smooth organizational operations.

What is a Remote NOC?

A Remote NOC (Network Operations Center) job involves monitoring, managing, and troubleshooting network systems, servers, and IT infrastructure from a remote location. Technicians in this role ensure network uptime, detect and resolve issues, and provide support to maintain system performance. They use specialized tools to track network health, prevent outages, and address security concerns. Remote NOC professionals work for IT service providers, enterprises, or managed service providers (MSPs) to maintain seamless network operations.

What are the most commonly searched types of Noc jobs in Texas? The most popular types of Noc jobs in Texas are:
What are popular job titles related to Remote Noc jobs in Texas? For Remote Noc jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Noc jobs in Texas look for? The top searched job categories for Remote Noc jobs in Texas are:
What cities in Texas are hiring for Remote Noc jobs? Cities in Texas with the most Remote Noc job openings:
Remote Noc jobs near you
Infographic showing various Remote Noc job openings in Texas as of July 2026, with employment types broken down into 91% Full Time, 6% Contract, and 3% Nights. Highlights an 100% Remote job distribution, with an average salary of $76,454 per year, or $36.8 per hour.

Supervisor, NOC - WhiteSky

RealPage, Inc.

Richardson, TX • On-site, Remote

$70K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

224th of 241 rated software companies

Job description

Overview
WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that seamlessly connects residents, guests, staff and IoT devices. As the foundation for smart building automation and real-time services, it ensures a superior resident experience while enabling property operators to maximize efficiency and revenue. 0
The WhiteSky team is seeking a NOC Supervisor to oversee NOC agents during an assigned shift to ensure consistent 24/7/365 monitoring, ticket handling, escalation, and customer support coverage. The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other appropriate teams. This position requires strong networking knowledge, sound troubleshooting skills, and the ability to lead calmly and effectively during service-impacting events. Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.
Responsibilities
  • Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
  • Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
  • Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
  • Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
  • Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
  • Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
  • Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
  • Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
  • Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
  • Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
  • Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
  • Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Qualifications
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs. Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes.
  • Prior experience coaching or training technical support staff.

KNOWLEDGE/SKILLS/ABILITIES
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs.
  • Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes. • Prior experience coaching or training technical support staff.

SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $70,700.00 - USD $120,300.00 /Yr.

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