Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Sr. Analyst, Mobility Device Management (Puerto Rico)
Santa Isabel, PR · Remote
$79K - $105K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
Sr. Analyst, Mobility Device Management (Puerto Rico)
Santa Isabel, PR · Remote
$79K - $105K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... With our three market leading businesses, world-class operations and investments in research and ...
This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Experience supporting clinical or healthcare business operations * Experience managing multiple ...
This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Experience supporting clinical or healthcare business operations * Experience managing multiple ...
Epic Denials Management Operator
San Juan, PR · Remote
$17.75 - $23.50/hr
This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Experience supporting clinical or healthcare business operations * Experience managing multiple ...
Epic Denials Management Operator
San Juan, PR · Remote
$17.75 - $23.50/hr
This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Experience supporting clinical or healthcare business operations * Experience managing multiple ...
Principal, Business Development
San Juan, PR · On-site +1
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... networking solutions to achieve full spectrum dominance, specifically focusing on USAF related ...
Principal, Business Development
San Juan, PR · On-site +1
Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... networking solutions to achieve full spectrum dominance, specifically focusing on USAF related ...
Remote Network Operations Center information
What is a Remote Network Operations Center (NOC)?
A Remote Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company's network infrastructure remotely. The NOC team is responsible for ensuring network availability, performance, and security, often by proactively identifying and resolving issues before they impact users. Remote NOCs use specialized tools to oversee servers, networks, and other critical systems, providing support without needing to be physically present at the client site. This approach helps organizations reduce downtime, improve efficiency, and optimize their IT resources.
What are the key skills and qualifications needed to thrive as a Remote Network Operations Center (NOC) technician?
Core skills for a Remote NOC Technician include strong knowledge of network protocols, troubleshooting, and monitoring, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and relevant certifications such as CompTIA Network+ or Cisco CCNA is highly valuable. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for coordinating with teams and resolving issues efficiently. These competencies ensure rapid detection and resolution of network problems, maintaining uptime and reliability for critical business operations.
What are some common challenges faced by professionals working in a Remote Network Operations Center (NOC)?
Professionals in a Remote Network Operations Center often manage multiple systems and resolve technical incidents in real-time, which can be challenging given the need for quick decision-making and prioritization. Communication is key, as team members typically collaborate across shifts and locations to ensure 24/7 network reliability. Adapting to rapidly changing technologies and troubleshooting remotely without physical access to equipment requires strong analytical skills and resourcefulness. Despite these challenges, NOC roles provide excellent opportunities to hone technical skills and advance into network engineering or leadership positions.
What is the difference between Remote Network Operations Center vs Network Support Specialist?
| Aspect | Remote Network Operations Center | Network Support Specialist |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CCNA, CompTIA Network+ |
| Work Environment | Remote, 24/7 monitoring centers | On-site or remote, client sites or help desks |
| Industry Usage | Telecom, IT services, large enterprises | IT support, small to medium businesses |
The Remote Network Operations Center and Network Support Specialist roles both require networking certifications like CCNA or CompTIA Network+. However, the Remote NOC typically involves monitoring and managing networks remotely in a centralized center, often 24/7, while Network Support Specialists provide direct support and troubleshooting, often on-site or remotely at client locations. Both roles are essential in maintaining network health but differ mainly in scope, environment, and responsibilities.
Are remote network operations center analyst jobs?
Remote Network Operations Center (NOC) analyst jobs involve monitoring and managing network infrastructure remotely, often requiring skills in network protocols, troubleshooting, and tools like ticketing systems. These roles typically require certifications such as CompTIA Network+ or Cisco CCNA and may involve shift work to ensure 24/7 network availability.
Is a remote network operations center a good career?
A career in a remote network operations center involves monitoring and managing network infrastructure remotely, often requiring skills in network protocols, security, and troubleshooting. It offers opportunities for remote work, steady employment, and skill development in IT and cybersecurity, making it a viable option for those interested in network management. Job stability and growth depend on industry demand and individual expertise.
What are the most commonly searched types of Network Operations Center jobs in Puerto Rico?
The most popular types of Network Operations Center jobs in Puerto Rico are:
What are popular job titles related to Remote Network Operations Center jobs in Puerto Rico?
For Remote Network Operations Center jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Network Operations Center jobs in Puerto Rico look for?
The top searched job categories for Remote Network Operations Center jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Network Operations Center jobs?
Cities in Puerto Rico with the most Remote Network Operations Center job openings:
Full-time
Medical, Life, Retirement
Posted 18 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
33rd of 72 rated aerospace companies
Job description
Date Posted:
2026-07-30Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Web Conferencing Support Engineer is responsible for deploying, managing, and optimizing Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity, high call quality, and effective troubleshooting across the enterprise.
What You Will Do
- Provide tier‑2/3 support for escalated conferencing issues.
- Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
- Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
- Ensure proper setup of PSTN connectivity for Direct Routing.
- Use the Teams Admin Center, Call Quality Dashboard (CQD), and Teams PowerShell to monitor call quality, latency, jitter, and packet loss
- Investigate and resolve dial-in or dial-out issues, and review end-user call logs and troubleshoot bridging failures.
- Responsible for the creation and modification of Knowledge Based Articles
- Vendor Management
- Responsible for testing new functionality and release planning
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
- Experience working with help desk ticketing tool
- Experience in a technical support role
Qualifications We Prefer
- Microsoft Cloud Certification or equivalent
- Experience working and managing MS Teams Web Conferencing tools
- Vendor Management Experience
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018