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Remote Net Promoter Score Jobs in Texas (NOW HIRING)

Kyndryl

$185K - $334K/yr

Enhance customer satisfaction, as measured by Net Promoter Score (NPS) and new relationship development. Secure customer references. Achieve Operational Excellence * Hit your goals: Achieve ...

Kyndryl

$115K/yr

... Net Promoter Score (NPS) and new relationship development; Secure client references Operational Excellence: • Achieve individual and team utilization targets • Lead the design of complex ...

Comcast

IOS Mobile Development Engineer 4

Austin, TX · On-site +1

$51.25 - $70.50/hr

This role is open to remote or hybrid candidates within the U.S. What You'll Do * Build and ... Be an active part of the Net Promoter System - a way of working that brings more employee and ...

New

Certinia

Business Strategy and Operations Manager

Austin, TX · On-site +1

$132K/yr

Operations Manager, Customer Success & Customer Experience Remote US WHO WE ARE Certinia delivers a ... Launch and facilitate semi-annual Net Promoted Score (NPS) surveys across customer segments ...

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

Drive Net dollar Retention through cross-sell upsell activities * Manage communications and employ ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Selerix

Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote What It Means to Be a Director at ... You're tracking retention, lifecycle milestone delivery, escalation patterns, and health scores ...

Nourish

Sales Manager

Dallas, TX · Remote

This is a net-new motion and role for us, and is one of the most critical inputs to our provider ... This role is full-time and open to remote candidates. Key Responsibilities: * Lead, coach, and ...

Nourish

Sales Manager

Austin, TX · Remote

This is a net-new motion and role for us, and is one of the most critical inputs to our provider ... This role is full-time and open to remote candidates. Key Responsibilities: * Lead, coach, and ...

JDA

VP, Customer Lifecycle Marketing

Dallas, TX · On-site +1

US - Remote Overview: Blue Yonder, a global leader in supply chain management, is seeking a Vice ... Champion the use of predictive signals (usage, health scores, churn risk, expansion propensity) to ...

Skimmer

$60K - $130K/yr

All team members are remote (although Austin-based folks try to come into the office at least once ... This is a role where Account Executive meets Account Manager: you'll partner to win net-new ...

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All JobsNet Promoter Score JobsRemote Net Promoter Score JobsRemote Net Promoter Score Jobs in Texas

Remote Net Promoter Score information

What is a remote Net Promoter Score (NPS) analyst?

A Remote Net Promoter Score (NPS) job typically involves monitoring, collecting, and analyzing customer feedback through NPS surveys for a company, all while working remotely. Professionals in this role help organizations measure customer loyalty and satisfaction by administering NPS surveys, interpreting results, and providing actionable insights to improve customer experience. This job may also include reporting findings to management and collaborating with various teams to implement improvements based on customer feedback. Remote NPS roles are common in customer experience, marketing, and customer support departments, allowing employees to work from home or any location with internet access.

What skills and qualifications are needed to thrive as a remote Net Promoter Score (NPS) analyst?

To thrive as a Remote Net Promoter Score (NPS) Analyst, you typically need strong analytical abilities, experience in customer satisfaction metrics, and a background in business or data analysis. Familiarity with survey platforms (like Qualtrics or SurveyMonkey), CRM systems, and data visualization tools such as Tableau or Excel is essential. Excellent communication, attention to detail, and problem-solving skills help you interpret feedback and drive actionable insights. These competencies are crucial for accurately gauging customer loyalty, identifying trends, and recommending improvements to enhance customer experience.

What are common challenges faced by professionals managing Net Promoter Score (NPS) programs remotely, and how can they be addressed?

Managing NPS programs remotely can present challenges such as coordinating feedback collection across multiple teams, ensuring consistent survey deployment, and maintaining engagement with stakeholders. Effective communication and the use of collaborative tools are essential for aligning teams and sharing insights in real time. Establishing clear processes for data analysis and regularly scheduled virtual meetings can help keep everyone on track and foster a culture of customer-centric improvement, even in a remote environment.

What is the difference between Remote Net Promoter Score vs Remote Customer Service Representative?

AspectRemote Net Promoter ScoreRemote Customer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through surveysHandling customer inquiries, complaints, and support
Required SkillsSurvey analysis, data interpretation, communicationCommunication, problem-solving, product knowledge
Work EnvironmentData analysis and reporting, often remoteCustomer interaction via phone, chat, or email
Industry UsageCommon in customer experience and marketingCommon in customer support and service industries

The main difference is that Remote Net Promoter Score focuses on measuring customer loyalty through surveys, while Remote Customer Service Representative involves direct customer interactions to resolve issues. Both roles are essential for customer satisfaction but serve different functions within the customer experience ecosystem.

What are popular job titles related to Remote Net Promoter Score jobs in Texas?

For Remote Net Promoter Score jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Net Promoter Score jobs in Texas look for?

The top searched job categories for Remote Net Promoter Score jobs in Texas are:

What cities in Texas are hiring for Remote Net Promoter Score jobs?

Cities in Texas with the most Remote Net Promoter Score job openings:

Remote Net Promoter Score jobs near you

Manager of Off-Premise Catering & Operations

Mendocino Farms

Plano, TX • On-site, Remote

$63K - $87K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Title: Manager of Off-Premise Catering & Ops
Reports to: Director of Operations Services
Location: Hybrid - Plano, TX
FLSA Status: Exempt
Compensation: $63,000 - $87,000 per year plus a 10% annual bonus
SUMMARY:
At Mendocino Farms, catering and off-premise success depends on flawless execution at the restaurant level. The
Manager of Catering and Off-Premise Operations is responsible for supporting and maintaining the operational foundation that allows the business to scale reliably and profitably.
This role manages and supports the operational levers across catering and off-premise, including execution standards, systems, training, and problem-solving. The focus is on reducing friction for restaurants, improving consistency, and solving operational challenges so Mendo's catering and off-premises experience is as craveable, seamless, and dependable as our in-store experience.
This role reports to the Director of Operations Services and works cross-functionally with Culinary, Marketing, Training, Guest Relations, Finance, and Field Operations.
KEY RESPONSIBILITIES:
Catering & Off-Premise Execution
  • Support catering and off-premise execution standards across all locations, ensuring quality, accuracy, timeliness, and brand consistency
  • Manage Catering SOPs, including packaging standards, prep workflows, staging, dispatch, and handoff protocols
  • Collaborate with Culinary, Finance, and Marketing on menu innovation execution
  • Support the execution process and rollout for launching hot catering, including packaging solutions, timing standards, and in-store processes to ensure food travels and presents well
  • Build and maintain a scalable playbook for multi-channel fulfillment, including in-store pickup, delivery, Delivery Service Providers (DSPs), and courier models

Systems, Scale & Operational Support
  • Partner with Field Leadership to implement scalable systems for order management, delivery execution, and issue resolution
  • Identify high-impact, low-to-medium effort operational improvements that unlock scale and reduce store-level friction
  • Serve as the operational subject matter expert for catering and off-premise tools, workflows, and platforms
  • Partner with Technology on testing, rollout, and adoption of new tools and integrations
  • Manage delivery maps, including shifting delivery zones as needed to balance demand, protect operations, and maintain service standards
  • Monitor DSP performance to ensure on-time delivery, fulfillment accuracy, and service level adherence
  • Support driver issue management, including complaints, escalations, and resolutions
  • Vet operational requirement of potential third-party marketplaces or delivery partners
  • Collaborate on operational testing and deployment of new marketplace initiatives such as LTOs, bundles, or channel-specific offerings, in partnership with Marketing

Training & Field Support
  • Collaborate with Training to maintain onboarding and learning and development tools for Catering Specialists and store teams
  • Support field leaders with clear expectations, playbooks, and escalation paths for catering and off-premise execution
  • Support consistent execution through clear documentation, job aids, and ongoing process reinforcement
  • Evaluate and refine the current in-restaurant catering support model to improve execution, capacity, and accountability Performance & Quality Management
  • Monitor operational and delivery KPIs tied to accuracy, timeliness, defects, and guest issues
  • Partner with Guest Relations to identify recurring challenges and lead root-cause analysis and resolution
  • Continuously refine processes based on performance data, guest feedback, and field insights

What Success Looks Like
  • High catering Net Promoter Score (NPS) and strong repeat order rates
  • Consistent, reliable catering execution across all locations
  • Reduced operational friction for restaurants
  • High engagement, confidence, and execution from Catering Specialists and store teams

Qualifications
  • 3+ years of multi-unit restaurant operations experience with catering or off-premise ownership
  • Deep understanding of restaurant execution and operational realities
  • Strong process design, prioritization, and problem-solving skills
  • Ability to work cross-functionally and influence field teams without direct authority
  • Experience working with third-party delivery platforms
  • Passion for hospitality and operational excellence
  • Must be able to travel up to 10% of the time including local travel as well as out of state to new store openings and meetings

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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