ZipRecruiter

Log In

2

Remote Net Promoter Score Jobs in Illinois (NOW HIRING)

Genesys

Customer Success Director

Virginia, IL · On-site +1

Build and scale customer advocacy by increasing referenceability, satisfaction, and Net Promoter Score outcomes * Partner cross functionally with Sales, Professional Services, Renewals, and ...

Nourish

Sales Manager

Chicago, IL · Remote

This is a net-new motion and role for us, and is one of the most critical inputs to our provider ... This role is full-time and open to remote candidates. Key Responsibilities: * Lead, coach, and ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

While we are fully remote, HealthJoy prefers candidates based in C/E timezones, due to global teams ... Maintain a high level of attention to detail regarding customer contracts, health scores, and ...

All JobsNet Promoter Score JobsRemote Net Promoter Score JobsRemote Net Promoter Score Jobs in Illinois

Remote Net Promoter Score information

What is a remote Net Promoter Score (NPS) analyst?

A Remote Net Promoter Score (NPS) job typically involves monitoring, collecting, and analyzing customer feedback through NPS surveys for a company, all while working remotely. Professionals in this role help organizations measure customer loyalty and satisfaction by administering NPS surveys, interpreting results, and providing actionable insights to improve customer experience. This job may also include reporting findings to management and collaborating with various teams to implement improvements based on customer feedback. Remote NPS roles are common in customer experience, marketing, and customer support departments, allowing employees to work from home or any location with internet access.

What skills and qualifications are needed to thrive as a remote Net Promoter Score (NPS) analyst?

To thrive as a Remote Net Promoter Score (NPS) Analyst, you typically need strong analytical abilities, experience in customer satisfaction metrics, and a background in business or data analysis. Familiarity with survey platforms (like Qualtrics or SurveyMonkey), CRM systems, and data visualization tools such as Tableau or Excel is essential. Excellent communication, attention to detail, and problem-solving skills help you interpret feedback and drive actionable insights. These competencies are crucial for accurately gauging customer loyalty, identifying trends, and recommending improvements to enhance customer experience.

What are common challenges faced by professionals managing Net Promoter Score (NPS) programs remotely, and how can they be addressed?

Managing NPS programs remotely can present challenges such as coordinating feedback collection across multiple teams, ensuring consistent survey deployment, and maintaining engagement with stakeholders. Effective communication and the use of collaborative tools are essential for aligning teams and sharing insights in real time. Establishing clear processes for data analysis and regularly scheduled virtual meetings can help keep everyone on track and foster a culture of customer-centric improvement, even in a remote environment.

What is the difference between Remote Net Promoter Score vs Remote Customer Service Representative?

AspectRemote Net Promoter ScoreRemote Customer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through surveysHandling customer inquiries, complaints, and support
Required SkillsSurvey analysis, data interpretation, communicationCommunication, problem-solving, product knowledge
Work EnvironmentData analysis and reporting, often remoteCustomer interaction via phone, chat, or email
Industry UsageCommon in customer experience and marketingCommon in customer support and service industries

The main difference is that Remote Net Promoter Score focuses on measuring customer loyalty through surveys, while Remote Customer Service Representative involves direct customer interactions to resolve issues. Both roles are essential for customer satisfaction but serve different functions within the customer experience ecosystem.

What are the most commonly searched types of Net Promoter Score jobs in Illinois?

The most popular types of Net Promoter Score jobs in Illinois are:

What are popular job titles related to Remote Net Promoter Score jobs in Illinois?

For Remote Net Promoter Score jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Net Promoter Score jobs in Illinois look for?

The top searched job categories for Remote Net Promoter Score jobs in Illinois are:

What cities in Illinois are hiring for Remote Net Promoter Score jobs?

Cities in Illinois with the most Remote Net Promoter Score job openings:

Remote Net Promoter Score jobs near you

Regional Vice President, Enterprise Sales

LogicMonitor

Chicago, IL • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is open to remote employees in Chicago, IL- with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you'll be able to work out of our office spaces with your team.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

The Regional Vice President, Enterprise Sales will lead a team of Strategic Enterprise Account Executives across North American territories. You'll take a hands-on approach to sales leadership-driving predictable new sales growth, harnessing AI-driven innovation to optimize execution, and cultivating a high-performing, customer-obsessed enterprise sales team.

This role blends operational excellence, strategic execution, and intelligent automation to scale LogicMonitor's growth within enterprise markets. The ideal candidate will be both a player-coach and a data-savvy strategist-able to engage deeply with customers while elevating team performance through intelligent, data-driven leadership and innovation.

Here's a closer look at this key role:

  • Team Leadership: Lead and inspire a team of Strategic Enterprise Account Executives, setting a clear vision and driving regional execution aligned to company objectives.
  • Revenue Achievement: Consistently achieve or exceed revenue targets and growth goals through disciplined, data-driven execution.
  • Go-to-Market Strategy: Define and execute regional GTM strategies that leverage data, automation, and AI to prioritize high-value opportunities and accelerate growth.
  • Forecasting & Reporting: Deliver accurate and transparent forecasts by combining human insight with data intelligence.
  • Coaching & Talent Development: Provide ongoing coaching and mentorship rooted in data-informed performance feedback and professional growth.
  • Stakeholder Collaboration: Partner cross-functionally with senior leaders to align customer priorities with business objectives.
  • Customer Engagement: Act as an executive sponsor on key accounts, driving strategic alignment and value realization.
What You'll Need:
  • 10+ years of experience selling cloud-based enterprise applications.
  • 3+ years leading high-performing enterprise sales teams across multiple territories.
  • Proven track record of exceeding multimillion-dollar quotas and closing complex enterprise deals.
  • Experience operating within a channel partner-driven go-to-market model, effectively leveraging partners to accelerate growth.
  • Skilled in engaging technical audiences and influencing C-level leaders (CIO, CTO); familiarity with Observability or related domains is a plus.
  • Hands-on experience leveraging AI and intelligent tools to optimize sales processes and improve team productivity.
  • Strong leadership and people-management skills, with the ability to inspire and motivate through intelligent, data-driven leadership.
  • Thrives in fast-paced, high-growth environments with exceptional critical thinking, influencing, and multitasking skills under tight deadlines.
  • Bachelor's degree or equivalent experience.

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 09/14/26

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. 

By submitting your application, you acknowledge this notice.

#LI-TD1 #LI-REMOTE

Apply