ZipRecruiter

Log In

2

Remote Navy Federal Call Center Jobs in Oregon (NOW HIRING)

next page

Showing results 1-20

All JobsNavy Federal Call Center JobsRemote Navy Federal Call Center JobsRemote Navy Federal Call Center Jobs in Oregon

Remote Navy Federal Call Center information

What is a remote Navy Federal Call Center representative?

A Remote Navy Federal Call Center job involves working from home to assist Navy Federal Credit Union members with their banking needs over the phone, via chat, or email. Employees in this role typically handle inquiries about accounts, loans, credit cards, and other financial products, as well as provide support for technical issues and resolve member concerns. The position requires strong communication skills, a customer service mindset, and the ability to use digital tools and systems securely. Training is usually provided remotely, and employees must have a reliable internet connection and a quiet workspace.

What skills and qualifications are needed to thrive as a remote Navy Federal Call Center representative?

To thrive as a Remote Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure communication platforms is often required. Outstanding communication, patience, and active listening help representatives resolve member inquiries effectively and maintain a positive experience. These skills are crucial for ensuring member satisfaction, upholding service standards, and efficiently addressing a high volume of calls in a remote environment.

What are common challenges faced by remote Navy Federal Call Center representatives, and how can they be managed?

Working remotely as a Navy Federal Call Center representative can present challenges such as staying engaged without in-person supervision, managing high call volumes, and maintaining effective communication with both members and team members. To successfully navigate these challenges, it's important to establish a structured daily routine, leverage available collaboration tools to stay connected with your team, and actively participate in regular virtual meetings. Additionally, taking advantage of training resources and seeking feedback can help you continuously improve your member service skills and adapt to the remote work environment.

What is the difference between Remote Navy Federal Call Center vs Remote Customer Service Representative?

AspectRemote Navy Federal Call CenterRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting, primarily inbound callsHome-based or office, handling inbound and outbound customer inquiries
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries, including finance, retail, tech
Search & Comparison IntentJobs at Navy Federal, remote call center rolesRemote customer service jobs across industries

The Remote Navy Federal Call Center role focuses on handling customer inquiries for Navy Federal Credit Union, often requiring specific financial knowledge. In contrast, Remote Customer Service Representatives work across multiple industries, providing general support. Both roles typically require similar credentials and offer remote work environments, but they differ in employer focus and industry specialization.

What are the most commonly searched types of Navy Federal Call Center jobs in Oregon?

The most popular types of Navy Federal Call Center jobs in Oregon are:

What are popular job titles related to Remote Navy Federal Call Center jobs in Oregon?

For Remote Navy Federal Call Center jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Navy Federal Call Center jobs in Oregon look for?

The top searched job categories for Remote Navy Federal Call Center jobs in Oregon are:

Remote Navy Federal Call Center jobs near you

Manager, Patient Services (Call Center - Pharmacy)

Centene

OR • On-site, Remote

$70K - $126K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

Centene rating

8.4

Company rating: 8.4 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

12th of 898 rated healthcare providers

Job description

Manager, Patient Services (Call Center - Pharmacy)

Position Purpose: Manage the customer service function, including technology needs and implementation. Coordinate with various operational departments to research and resolve complaints and inquiries.

Key Details: This remote role leads the daily operations of a Specialty Pharmacy Patient Services call center, overseeing approximately 3-8 direct reports and providing indirect leadership and support to front-line team members. Operational hours are Monday - Friday, 7:00 AM to 9:00 PM CST, and candidates must be available during CST business hours with schedule flexibility to support call center coverage, escalations, peak periods, and occasional after-hours operational needs. Some responsibilities include monitoring service levels, call volume, staffing, productivity, quality, and customer experience metrics; identifying operational risks; making timely decisions; coaching Supervisors on performance management and employee development; coordinating complex patient, provider, and internal escalations; partnering with cross-functional teams; maintaining operational reporting; and communicating business updates. The ideal candidate will have high-volume call center leadership experience, including hiring, training, assigning work, coaching, and managing performance. Experience in specialty pharmacy, healthcare patient services, or another regulated contact center environment is strongly preferred, along with strong analytical and problem-solving skills, workforce planning knowledge, process improvement experience, effective communication, change management capabilities, and a demonstrated ability to lead leaders while maintaining compliance, quality, and a patient-focused approach.

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Develop and maintain department performance and productivity reports

  • Implement customer service initiatives to enhance operational efficiency and delivery of quality performance

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

  • Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations and quality standards

  • Identify process and infrastructure needs to support existing and new business initiatives

  • Assist in the development of short and long-term objectives and implement course of action to achieve goals

  • Assist with implementation of all major operational projects

Education/Experience: Bachelor's degree in related field or equivalent experience. 5+ years of (pharmacy or healthcare) customer service or call center experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. High-volume pharmacy call center, highly preferred.

Please attach an up-to-date resume that meets Education / Experience requirements to your application.

Pay Range: $70,100.00 - $126,200.00 per year

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

What Centene employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply