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Remote Multi Modality Technologist Jobs in Georgia

Harris

Support automation and optimization initiatives, including use of technology and AI-driven ... Experience with multi-facility entities to rural health/community hospitals. * Ability to travel to ...

Harris

Support automation and optimization initiatives, including use of technology and AI-driven ... Experience with multi-facility entities to rural health/community hospitals. * Ability to travel to ...

Harris

Lead and develop a multi-disciplinary R&D organization including Engineering, Quality Assurance ... Evaluate and govern the use of AI enabled technologies across development and operations. What ...

First American

$20.34 - $27.12/hr

Effective in a collaborative, multi-disciplinary and fast-paced team environment. * Superior ... Familiar with Artificial Intelligence (AI), automation tools, and emerging technologies, including ...

First American

$30.91 - $41.20/hr

... to multi-property/multi-state national commercial real estate transactions. Since 1889, First ... At First American we provide our teams with the support, tools, and technology that they need to ...

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Remote Multi Modality Technologist jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

MCI Military Recruitment

Warner Robins, GA • Remote

$14/hr

Full-time

Posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers