ZipRecruiter

Log In

2

Remote Msp Help Desk Jobs in Randolph, MA (NOW HIRING)

Data Evolution LLC

Client Support Engineer

Boston, MA · Remote

Provide escalation-level support for platform issues surfaced by the help desk Qualifications ... MSP background with biotech, pharma, or regulated-industry clients * Familiarity with Rewst or ...

Nexus Technologies LLC

vCIO

Boston, MA · Remote

NexusTek is a U.S based, managed IT service provider (MSP) to small and medium sized ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

Deephealth

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

... resources to help customers achieve their business objectives and improve patient care through ... Working Environment Remote. This position is not eligible for visa sponsorship. Salary Range ...

next page

Showing results 1-20

All JobsMsp Help Desk JobsRemote Msp Help Desk JobsRemote Msp Help Desk Jobs in Randolph, MA

Remote Msp Help Desk information

See Randolph, MA salary details

$24K

$63.1K

$94.8K

How much do remote msp help desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote msp help desk in Randolph, MA is $63,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are popular job titles related to Remote Msp Help Desk jobs in Randolph, MA?

For Remote Msp Help Desk jobs in Randolph, MA, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Randolph, MA look for?

The top searched job categories for Remote Msp Help Desk jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Remote Msp Help Desk jobs?

Cities near Randolph, MA with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Randolph, MA as of June 2026, with employment types broken down into 89% Full Time, 3% Part Time, 3% Temporary, and 5% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $63,110 per year, or $30.3 per hour.

CSR/Call Center Representative - Remote Job

BCForward

Boston, MA • Remote

$14 - $15/hr

Contractor

Medical, Dental, Vision

Posted 10 days ago

Job description

BC forward is currently seeking a highly motivated CSR/Call Center Representative – Remote Job


Job Title: CSR/Call Center Representative – Remote Job

Location: Remote

Duration: Temp - 6 months

Pay Range: $13.5/hr to $15.00/hr (W2)
Must be available to work Monday through Friday, with shifts ranging between 6:00 a.m. and 9:00 p.m. Central Time.

English and Spanish customer support may be required based on business needs.


Job Description

We are seeking a Call Center Representative to join our team. The ideal candidate will have experience in customer service, call handling, and help desk software and a proven ability to resolve basic inquiries, document interactions, and route requests accurately.

Responsibilities:

  • Answer telephones and respond to basic customer questions using established methods provided in training. Forward calls to appropriate personnel as needed.
  • Record calls in account history with inquiry results and initiate required confirmations.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

Required Skills & Qualifications:

  • High school diploma or G.E.D.
  • One or more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Proficiency with computer software and telephone technology.
  • Skilled in the use of help desk software, including experience with a Technical Help Desk.

Preferred Skills:

  • Basic business and analytical problem-solving skills.
  • Clear written and verbal communication skills.
  • Ability to follow oral and written directions.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

FacebookTwitter

View All BCforward Jobs