Remote Msp Help Desk Jobs in Madison, IN (NOW HIRING)

The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.

You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network administration. You will also support employees with secure remote access solutions, including Tailscale, while partnering closely with the Platform Engineering team, which owns network architecture, ACLs, and mesh policy. As the company scales, you'll help define processes, policies, and systems that improve reliability, security, and employee experience, while remaining close to the work yourself.

This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.

• Operationally focused: You enjoy keeping systems running smoothly and improving them over time
• Hands-on and accountable: You're comfortable owning IT issues end-to-end, from troubleshooting to resolution
• Detail-oriented: You understand that small operational details have outsized impact on employee experience
• Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed
• Service-minded: You view IT as a partner to the business, not just a support function

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
• Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity
• Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.

• Administer the organization's identity and access management systems, including role- and group-based access controls
• Implement and maintain mobile device management (MDM) and corporate asset management programs
• Develop, document, and enforce IT policies, security practices, and acceptable use standards
• Support cybersecurity best practices related to endpoints, access controls, and employee tooling
  

• Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
• Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
• Track IT spend and support budgeting and forecasting as the company grows
  

• Help define IT processes, documentation, and standards as the organization scales
• Recruit, onboard, and manage future IT support staff as needed
• Continuously identify opportunities to improve reliability, security, and employee experience

• Bachelor's degree in Computer Science, IT Administration, or a related field-or equivalent practical experience
• 5+ years of experience in IT operations or IT support roles, with 1-2+ years in a people or project leadership role
• Strong experience supporting a hybrid workforce across macOS and Windows environments
• Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
• Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
• Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.
• Strong communication skills with a customer-service mindset

• Experience implementing or working within an IT Service Management (ITSM) framework
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
• Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).
• ITIL v4 Foundation certification (or equivalent experience)
• Experience supporting teams in a startup or high-growth environment

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks