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Remote Monitoring Agent Jobs (NOW HIRING)

EMPIRE OFFICE INC

Purchasing Agent

Albany, NY · On-site +1

$20 - $25/hr

Purchasing Agent - Residential and Hospitality Division Remote About Empire and Co. Empire and Co ... Monitor order status, track shipments, and coordinate with vendors to ensure timely delivery

EMPIRE OFFICE INC

Purchasing Agent

Albany, NY · Remote

$20 - $25/hr

Purchasing Agent - Residential and Hospitality Division | Remote About Empire and Co. Empire and Co ... Monitor order status, track shipments, and coordinate with vendors to ensure timely delivery

Clipboard Health

Customer Support Team Lead

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator ... Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance ...

Pavago

Senior Customer Service Lead & Trainer

Monitor agent productivity, quality, attendance, and KPI performance * Conduct regular one-on-one ... Build a consistent, accountable, and high-performing remote team culture Training & Onboarding

Indemnify America

Be Seen First

Hospital Indemnity & Health Insurance Agent

Lakewood, NJ · Remote

$2.0K - $3.0K/wk (+ commission)

Remote Health Insurance Agent - Private Market (Work From Home, Hourly & Commission-Based) Weekly ... Dual monitors required * Headset: USB headset required Why This Role * Remote work-from-home ...

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Remote Monitoring Agent information

What is a remote monitoring agent?

Remote Monitoring Agents are professionals who oversee computer systems, networks, or equipment from a remote location. Their primary role is to monitor performance, detect issues, and respond to alerts to ensure everything is functioning smoothly. They often work in IT, security, or facility management and use specialized software for real-time tracking. If they identify a problem, they either resolve it remotely or escalate it to on-site personnel. This position is essential for maintaining uptime and preventing system outages.

What are some common challenges faced by a remote monitoring agent and how can they be addressed?

Remote Monitoring Agents often encounter challenges such as managing multiple systems simultaneously, responding quickly to alerts, and maintaining effective communication with on-site teams. Staying organized and prioritizing alerts based on urgency is key to managing workload efficiently. Clear protocols and regular training help agents stay prepared for diverse situations, while using collaboration tools ensures timely and accurate information sharing with colleagues. Building strong communication skills and staying up to date with monitoring technology are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote monitoring agent, and why are they important?

To thrive as a Remote Monitoring Agent, you need attention to detail, strong analytical skills, and a background in IT or security operations, often supported by a relevant diploma or certification. Familiarity with monitoring software, incident management systems, and cybersecurity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills for this role. These competencies ensure timely detection and response to incidents, safeguarding assets and maintaining operational continuity.

What is the difference between Remote Monitoring Agent vs Network Operations Center (NOC) Technician?

AspectRemote Monitoring AgentNetwork Operations Center (NOC) Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications, often including Cisco or CompTIA
Work EnvironmentRemote, often from home or remote sitesOn-site or remote NOC facilities
Industry UsageIT support, cybersecurity, network monitoringNetwork management, infrastructure support
Job FocusMonitoring systems, alerting, troubleshooting remotelyMonitoring, maintaining, and troubleshooting network infrastructure

While both roles involve monitoring IT systems, the Remote Monitoring Agent primarily focuses on remote system oversight and alert response, often working independently. The NOC Technician typically works within a team at a centralized location, managing broader network infrastructure. Both roles require similar certifications and are vital in maintaining network health, but their work environments and scope differ.

What are popular job titles related to Remote Monitoring Agent jobs?

For Remote Monitoring Agent jobs, the most frequently searched job titles are:

Infographic showing various Remote Monitoring Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Purchasing Agent

Albany, NY • On-site, Remote

EMPIRE OFFICE INC
Retail • 501 - 1,000 employees
Learn more about EMPIRE OFFICE INCexternal

$20 - $25/hr

Full-time

Re-posted 20 days ago

Empire Office rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Purchasing Agent - Residential and Hospitality Division Remote
About Empire and Co.
Empire and Co. is the largest commercial furniture dealer in the world, with 80 years of experience and more than 565 full-time employees nationwide. As the preeminent Steelcase dealer in the United States, we proudly support a portfolio of more than 500 manufacturers and collaborate with leading architects, designers, brokers, craftsmen, and makers. Through innovative and cost-effective solutions, we help clients solve business challenges, elevate environments, and activate brand identities across corporate, residential, and hospitality spaces.
Overview
Empire and Co. is seeking a Purchasing Agent to support our Residential and Hospitality Division in a remote capacity. This role is responsible for procuring furniture, accessories, and related materials to ensure projects are executed efficiently, cost-effectively, and in alignment with quality standards, budgets, and timelines.
The Purchasing Agent works closely with Project Managers, Designers, warehouse teams, and vendor partners to manage the purchasing process from order placement through delivery, ensuring seamless coordination and operational excellence.
Key Responsibilities
Procurement Execution
  • Prepare, review, and issue purchase orders in accordance with company policies and project schedules
  • Monitor order status, track shipments, and coordinate with vendors to ensure timely delivery
  • Proactively resolve delays, backorders, and supply issues to minimize project disruptions
Inventory Coordination
  • Collaborate with Project Managers to align purchasing activities with project timelines
  • Assist in resolving discrepancies related to shipments, invoices, damages, and product quality
  • Support inventory accuracy and control initiatives to maintain operational efficiency
Budget Compliance
  • Partner with Project Managers and Designers to ensure purchases align with approved project budgets
  • Track and monitor purchasing costs to support financial accuracy and reporting
  • Identify cost-saving opportunities while maintaining quality and design intent
Documentation and Systems
  • Maintain accurate purchasing records within ERP systems such as Microsoft Dynamics 365 Business Central
  • Ensure compliance with procurement policies and procedures
  • Generate and maintain reports related to purchasing activity, vendor performance, and cost tracking
Vendor Management
  • Identify, evaluate, and build relationships with suppliers of furniture, accessories, and décor
  • Negotiate pricing, lead times, and terms to ensure the best value and service
  • Maintain ongoing communication with vendors to ensure performance standards and delivery expectations are met

Qualifications, Skills, and Experience
  • Two or more years of purchasing, procurement, or supply chain experience, preferably within residential, hospitality, or home furnishings environments
  • Strong negotiation, vendor management, and relationship-building skills
  • Experience working with ERP systems, with Microsoft Dynamics 365 Business Central preferred
  • Proficiency in Microsoft Office Suite and purchasing software
  • Excellent organizational skills with strong attention to detail and problem-solving ability
  • Ability to manage multiple projects and deadlines in a fast-paced environment
  • Strong written and verbal communication skills
  • Bachelor's degree in Business, Supply Chain Management, or a related field preferred

What Empire Office employees say

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