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Remote Mobile Phone Chat Jobs in Florida (NOW HIRING)

Sales Match

Customer Service Representative

Miami, FL · Remote

$20 - $26/hr

... Remote Customer Service Representatives. In this role, you'll help customers by phone, chat, or email, answering questions, solving basic issues, and making sure they feel heard and supported. If you ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

During evening hours and on weekends, as necessary, assist guests with remote check-in and ... Professional in all forms of communications such as email, phone calls, chat, video calls and texts.

XACT

Customer Service Specialist - FL

Orlando, FL · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... assisting them via phone, email, and live chat with product selection, order questions, and ...

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Remote Mobile Phone Chat information

What is a remote mobile phone chat?

A Remote Mobile Phone Chat job involves communicating with customers or clients via text messages or chat applications using a mobile phone, all while working from a remote location. Responsibilities typically include answering questions, providing customer support, or engaging in casual conversation based on the company’s requirements. These roles are popular for their flexibility and can be found in various industries, such as customer service, technical support, and entertainment. Applicants usually need good communication skills, reliable internet access, and sometimes specific software or apps installed on their phones.

What are the key skills and qualifications needed to thrive as a remote mobile phone chat representative?

To thrive as a Remote Mobile Phone Chat Representative, you need excellent written communication skills, fast and accurate typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with chat support platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask help set top performers apart in this position. These skills ensure efficient, clear, and empathetic support, leading to high customer satisfaction and effective remote service delivery.

What are some common challenges faced by remote mobile phone chat agents, and how can they be managed?

Remote mobile phone chat agents often encounter challenges such as handling multiple conversations simultaneously, maintaining high response speeds, and ensuring clear, professional communication without visual cues. Effective time management and familiarity with chat software are essential to manage these demands. Building strong written communication skills and staying organized can help agents deliver consistent, quality service while working independently from home.

What is the difference between Remote Mobile Phone Chat vs Remote Live Chat Support?

AspectRemote Mobile Phone ChatRemote Live Chat Support
CredentialsBasic customer service skills, sometimes certifications in communicationCustomer service experience, technical knowledge often preferred
Work EnvironmentMobile device, internet connection, chat platformComputer, internet, live chat software
Industry UsageTelecommunications, mobile service providers, app supportRetail, tech support, e-commerce

Remote Mobile Phone Chat involves assisting customers via chat on mobile devices, often in telecommunications or app support. Remote Live Chat Support typically refers to providing real-time assistance through chat platforms on computers, common in retail and tech industries. Both roles require strong communication skills, but Remote Mobile Phone Chat emphasizes mobile device familiarity, while Remote Live Chat Support focuses on desktop-based chat systems.

What are popular job titles related to Remote Mobile Phone Chat jobs in Florida?

For Remote Mobile Phone Chat jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Mobile Phone Chat jobs in Florida look for?

The top searched job categories for Remote Mobile Phone Chat jobs in Florida are:

What cities in Florida are hiring for Remote Mobile Phone Chat jobs?

Cities in Florida with the most Remote Mobile Phone Chat job openings:

Remote Mobile Phone Chat jobs near you

Chat/Phone Support Specialist - Remote

Inktel

Orlando, FL • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Inktel rating

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

50th of 72 rated call and contact centers

Job description


POSITION RESPONSIBILITIES:
  • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers
  • Demonstrate high standards for quality service
  • Work in tandem with the quality and training team to self-manage performance expectations
  • Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
  • Maintain business acumen, courtesy and professionalism when dealing with all client contacts
  • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
  • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
  • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
  • Strict adherence to key performance indicators (KPI) as set by management.
  • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

QUALIFICATIONS:
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience preferably in a live chat environment
  • Retail sales experience, preferably in an ecommerce environment
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
  • Experienced in handling multiple chats at any given time
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
  • Professional, upbeat and engaging written communication
  • Excellent oral communication skills: clear diction, tone and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to develop relationships with clients, even in difficult situations
  • Ability to advise and counsel customers in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential

Proven track record of ALL of the following STRIVE values:
  • [S]ervice
  • [T]enacity
  • [R]esponsibility
  • [I]ntegrity
  • [V]ersatility
  • [E]ntrepreneurship

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
WORK FROM HOME TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 8 GB or RAM or better is preferable

Operating System
  • Windows 10 Professional (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
  • Integrated or USB Camera

*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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