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Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

THE IMPACT YOU WILL MAKE

At Fannie Mae, technology plays a critical role in enabling our employees to deliver on our mission. As a Systems Engineer – Nexthink, you will help improve the digital experience of thousands of employees by leveraging endpoint intelligence, automation, and analytics to proactively identify and resolve technology challenges across the enterprise.

In this role, you will use the Nexthink platform to transform endpoint telemetry and employee feedback into actionable insights that improve device performance, enhance productivity, strengthen operational efficiency, and elevate the overall employee technology experience.

You will collaborate with endpoint engineering, collaboration technology, and support teams to develop scalable solutions that prevent technology issues before they impact end users.

Key Responsibilities

Digital Experience Engineering

• Lead the development and optimization of capabilities within the Nexthink platform.

• Design and deliver telemetry-driven solutions that provide visibility into device health, application performance, connectivity, and employee experience.

• Analyze endpoint data from Windows and macOS environments to identify trends, root causes, and improvement opportunities.

• Develop automated remediation solutions that reduce manual support effort and improve user productivity.

Platform Operations & Automation

• Create and maintain Nexthink content including investigations, remote actions, workflows, campaigns, alerts, and dashboards.

• Implement proactive monitoring strategies that help identify emerging technology issues before they become widespread incidents.

• Integrate ServiceNow with Nexthink improve data enrichment and ticket creations.

• Continuously evaluate opportunities to leverage automation, self-service, and engineering improvements to enhance operational effectiveness.

Collaboration & Continuous Improvement

• Partner with endpoint engineering, collaboration services, and support teams to solve complex technology challenges.

• Leverage employee feedback and endpoint telemetry to provide a comprehensive view of the digital employee experience.

• Contribute to technical documentation, standards, and knowledge-sharing efforts that promote sustainable platform operations.

• Provide guidance and mentoring to support professionals and developing engineers.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences & Skills

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.

• Experience with Nexthink or Digital Employee Experience (DEX) platforms.

• Four or more years of experience in systems engineering, endpoint engineering, end-user computing, infrastructure operations, or related technical discipline.

• Experience supporting enterprise Windows and macOS mixed-device environments.

• Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint management technologies.

• Experience troubleshooting complex technology issues using endpoint telemetry, system monitoring tools, logs, or operational data.

• Experience with endpoint management, systems administration, or workflow orchestration.

• Experience developing automation using PowerShell, Bash or similar scripting languages.

• Experience working with IT service management processes such as Incident, Problem, Change, Configuration, or Request Management.

• Demonstrated ability to collaborate across engineering, operations, and support teams to deliver technical solutions.

• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work

Preferred Experiences & Skills

• Experience integrating monitoring or endpoint analytics tools with ServiceNow.

• Experience operating in an environment with formal security, privacy, audit, risk, or regulatory expectations.

Interpersonal & Communication Skills

Target Salary: $96,000 to $124,000 a year

End User Services - Technology Services - Senior Associate

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Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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