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Remote Microsoft Customer Support Jobs in Edison, NJ

Moxie

Senior Lead Customer Support

Brooklyn, NY · Remote

In just a few years, we've grown from an idea to a global, remote-first team now supporting 700 ... Senior Lead Customer Support We're looking for a Senior Lead Customer Support to build and own ...

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All JobsMicrosoft Customer Support JobsRemote Microsoft Customer Support JobsRemote Microsoft Customer Support Jobs in Edison, NJ

Remote Microsoft Customer Support information

See Edison, NJ salary details

$11

$23

$59

How much do remote microsoft customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote microsoft customer support in Edison, NJ is $23.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $27.36 per hour, depending on experience, location, and employer.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

What are popular job titles related to Remote Microsoft Customer Support jobs in Edison, NJ?

For Remote Microsoft Customer Support jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Microsoft Customer Support jobs in Edison, NJ look for?

The top searched job categories for Remote Microsoft Customer Support jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Remote Microsoft Customer Support jobs?

Cities near Edison, NJ with the most Remote Microsoft Customer Support job openings:

Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Edison, NJ as of August 2026, with employment types broken down into 71% Full Time, 15% Part Time, 6% Temporary, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,895 per year, or $24 per hour.

Customer Support (Tier I) Representative

Manhattan, NY • Remote

Teambuilder
See more jobs at Teambuilderexternal

$17.50 - $22.25/hr

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. 

We are looking for an early-career  Customer Support Representative who is client-focused and enables our customers to achieve their business goals and maximize the value of TeamBuilder’s platform. You’ll be a vital part of our customer success team working closely with product and implementation experts to support the delivery of the product to our clients and responding to issues and concerns as they arise. 

Key Responsibilities 

  • Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1) responding to approximately 20+ tickets per day. 

  • Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business. 

  • Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed. 

  • Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools. 

  • Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures. 

  • Participate in shift coverage as required, ensuring client needs are met across time zones. 

Skills & Traits 

  • Actively seek to learn, and become expert on TeamBuilder’s product to support product delivery and customer success; demonstrate precision in handling tasks and support requests. 

  • Must have stamina and the ability to prioritize and manage multiple tasks and requests simultaneously in a fast-paced environment. 

  • Collaborate cross-functionally and engage in inventive problem-solving. 

  • Excellent active listening, written, and verbal communication abilities. 

  • Ability to establish and maintain effective relationships with customers and colleagues at all levels. 

  • Display a strong commitment to our mission, customer success, and delivering outstanding results. 

Qualifications 

  • Ideally, some experience in technical customer service or a help desk role, preferably within a professional/clinical environment. 

  • Undergraduate degree strongly preferred or equivalent work experience considered. Relevant certifications are a plus. 

  • Some experience with SaaS customer service or a client-facing help-desk background answering live chats and emails.  Use of Zendesk is desirable. 

  • Ability to work remotely across multiple time zones, with flexibility to shift hours based on client demand and location. 

Additional Information 

  • Job Type: Full-time, Exempt 

  • Location: Remote 

  • Compensation: Competitive and includes paid time off, medical benefits, and the potential for an annual performance bonus and equity.

  • Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success. 

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