York, PA · Remote
$21/hr
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing ... remote customer service experience. * Experience in the utility industry. * Advanced computer ...
New
York, PA · Remote
$21/hr
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing ... remote customer service experience. * Experience in the utility industry. * Advanced computer ...
New
$10.86 - $12.79
6% of jobs
$12.79 - $14.73
15% of jobs
$14.99 is the 25th percentile. Wages below this are outliers.
$14.73 - $16.66
28% of jobs
The median wage is $16.77 / hr.
$16.66 - $18.59
19% of jobs
$19.85 is the 75th percentile. Wages above this are outliers.
$18.59 - $20.52
11% of jobs
$20.52 - $22.46
7% of jobs
$22.46 - $24.39
4% of jobs
$24.39 - $26.32
4% of jobs
$26.32 - $28.25
2% of jobs
$28.25 - $30.19
2% of jobs
$30.19 - $32.12
1% of jobs
$10
$18
$32
| Aspect | Remote Meter Reader | Field Meter Reader |
|---|---|---|
| Credentials | High school diploma, basic technical skills | High school diploma, technical knowledge often preferred |
| Work Environment | Remote, often from home or centralized location | On-site, in the field at customer locations |
| Employer & Industry | Utility companies, energy providers | Utility companies, water, gas, electric sectors |
| Job Tasks | Reading meters remotely via digital systems | Visiting sites to manually read meters |
Remote Meter Readers typically use digital tools to collect data remotely, while Field Meter Readers physically visit locations. Both roles serve utility companies but differ mainly in work environment and method of data collection.
For Remote Meter Reader jobs in Hanover, PA, the most frequently searched job titles are:
The top searched job categories for Remote Meter Reader jobs in Hanover, PA are:
Cities near Hanover, PA with the most Remote Meter Reader job openings:
York, PA • Remote
8.2
Based on 31 frontline employees who took The Breakroom Quiz
26th of 53 rated energy and utility
People enjoy working here
Good employer
Respectful managers
Good training
$21/hr
Full-time
Posted 2 days ago
New
Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,you'lldeliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls.We'relooking for dependable professionals withstrong communicationskills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.
Starting pay is $21.00 per hour,plus a $500 signon bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.
Essential Position Requirements
MustresideinKentuckyorPennsylvaniaANDbewithin 80 miles or lessfrom one of the Columbia Gas facilitieslocatedbelow (Proof ofcompliance will berequireduponselection):
Columbia Gas of Kentucky, 2001 Mercer Road Lexington, KY 40511
Columbia Gas of Pennsylvania,12 Sandstone Way, Dunbar, PA 15431OR 1600 Colony Rd York, PA 17408
Must be available from7:00 am - 7:00 pm Monday - Fridayand able to attend 100% of the 13-week training program.
Ability to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup.
Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are notpermitted.Proof ofcompliance will berequireduponselection.
A smartphone isrequiredto install a secure VPNapplication.
This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may berequiredto support business needs or emergencies.
Successful applicants willbe requiredto complete a CSR Aptitude Assessment. If offered a position, candidates willbe requiredto pass a Background and Drug test.
Please note: Due to our commitment to serving our customers,all listed requirements are essential for this role.
Ideal candidatesdemonstratea strong desireto learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.
KeyResponsibilities
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments.
Handle emergency calls promptly and professionally.
Process customer requests for move-ins, account additions, and service transfers.
Manage refunds, compensation requests, and account updates.
Route escalated customer issues fortimelyresolution.
Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed.
Initiate service orders, respond to order inquiries, and provide status updates.
Assistcustomers with credit and payment arrangements.
Guide customers toappropriate self-servicechannels when applicable.
Meet individual performance metrics, deadlines, and contribute to team goals.
Prioritize tasks effectively while managing multiple responsibilities.
Collaborate in a team environment to achieve sharedobjectives.
Required Qualifications
Must be at least 18 years of age.
High school diploma or equivalentrequired.
Minimum of one (1) year of customer service experience.
Proficient computer skills, including navigating multiple tabs, windows, and systems.
Ability to type at least 25 words per minute (WPM).
Strong written and verbal communication skills.
For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.
Preferred Qualifications
2-3 years of call center and/or customer service experience.
2-5 years of remote customer service experience.
Experience in the utility industry.
Advanced computer skills, including navigating multiple tabs, windows, and systems.
Ability to type 60-65 words per minute (WPM).
We value the contributionsyou'llbring to NiSource Corporate Services and support your professional growth.
Please note:If offered this position, you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative.
As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Work Authorization
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.
Veteran Hiring & Inclusion
NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
ADA Accommodations
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320
Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
E-Verify
NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.
Salary Range*:
$35,400.00 - $49,600.00*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-08-26Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.
Sourced by ZipRecruiter
Utilities
5,001 - 10,000 Employees
Merrillville, IN, US
1912
