York, PA · Remote
$21/hr
Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,you'lldeliver exceptional support by handling customer inquiries about utility bills ...
New
York, PA · Remote
$21/hr
Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,you'lldeliver exceptional support by handling customer inquiries about utility bills ...
New
$5.08 - $6.83
0% of jobs
$6.83 - $8.57
0% of jobs
$8.57 - $10.31
13% of jobs
$10.31 - $12.06
0% of jobs
$12.06 - $13.80
3% of jobs
$14.65 is the 25th percentile. Wages below this are outliers.
$13.80 - $15.54
18% of jobs
$15.54 - $17.29
8% of jobs
The median wage is $18.92 / hr.
$17.29 - $19.03
8% of jobs
$19.03 - $20.78
2% of jobs
$20.78 - $22.52
6% of jobs
$23.21 is the 75th percentile. Wages above this are outliers.
$22.52 - $24.26
41% of jobs
$5
$18
$24
A Flex Remote job offers a mix of remote and in-office work, allowing employees to choose when and where they work based on company policies. This setup provides greater flexibility while maintaining some in-person collaboration. The balance between remote and office work varies by employer and role.
To thrive in a Flex Remote role, you need excellent time management, self-motivation, and the ability to work independently, often supported by relevant experience in a specific field. Familiarity with digital collaboration tools like Slack, Zoom, project management software, and cloud platforms is typically required. Strong communication, adaptability, and proactive problem-solving are essential soft skills for seamless remote collaboration. These competencies ensure productivity, clear workflow, and effective contributions in a flexible and virtual work environment.
Flex Remote positions often require balancing autonomy with accountability, which can be challenging without clear communication and self-discipline. Distractions in non-traditional environments or managing your schedule across various time zones can be obstacles, but setting boundaries and using effective productivity tools can help. Regular check-ins with your team and maintaining open lines of communication can reduce feelings of isolation and keep projects on track. Emphasizing organization and proactive planning allows Flex Remote professionals to succeed while enjoying the benefits of flexible work arrangements.
The most popular types of Remote jobs in Hanover, PA are:
For Flex Remote jobs in Hanover, PA, the most frequently searched job titles are:
The top searched job categories for Flex Remote jobs in Hanover, PA are:
Cities near Hanover, PA with the most Flex Remote job openings:
$21/hr
Full-time
Posted 3 days ago
New
8.2
Based on 31 frontline employees who took The Breakroom Quiz
26th of 53 rated energy and utility
Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,you'lldeliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls.We'relooking for dependable professionals withstrong communicationskills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.
Starting pay is $21.00 per hour,plus a $500 signon bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.
Essential Position Requirements
MustresideinKentuckyorPennsylvaniaANDbewithin 80 miles or lessfrom one of the Columbia Gas facilitieslocatedbelow (Proof ofcompliance will berequireduponselection):
Columbia Gas of Kentucky, 2001 Mercer Road Lexington, KY 40511
Columbia Gas of Pennsylvania,12 Sandstone Way, Dunbar, PA 15431OR 1600 Colony Rd York, PA 17408
Must be available from7:00 am - 7:00 pm Monday - Fridayand able to attend 100% of the 13-week training program.
Ability to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup.
Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are notpermitted.Proof ofcompliance will berequireduponselection.
A smartphone isrequiredto install a secure VPNapplication.
This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may berequiredto support business needs or emergencies.
Successful applicants willbe requiredto complete a CSR Aptitude Assessment. If offered a position, candidates willbe requiredto pass a Background and Drug test.
Please note: Due to our commitment to serving our customers,all listed requirements are essential for this role.
Ideal candidatesdemonstratea strong desireto learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.
KeyResponsibilities
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments.
Handle emergency calls promptly and professionally.
Process customer requests for move-ins, account additions, and service transfers.
Manage refunds, compensation requests, and account updates.
Route escalated customer issues fortimelyresolution.
Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed.
Initiate service orders, respond to order inquiries, and provide status updates.
Assistcustomers with credit and payment arrangements.
Guide customers toappropriate self-servicechannels when applicable.
Meet individual performance metrics, deadlines, and contribute to team goals.
Prioritize tasks effectively while managing multiple responsibilities.
Collaborate in a team environment to achieve sharedobjectives.
Required Qualifications
Must be at least 18 years of age.
High school diploma or equivalentrequired.
Minimum of one (1) year of customer service experience.
Proficient computer skills, including navigating multiple tabs, windows, and systems.
Ability to type at least 25 words per minute (WPM).
Strong written and verbal communication skills.
For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.
Preferred Qualifications
2-3 years of call center and/or customer service experience.
2-5 years of remote customer service experience.
Experience in the utility industry.
Advanced computer skills, including navigating multiple tabs, windows, and systems.
Ability to type 60-65 words per minute (WPM).
We value the contributionsyou'llbring to NiSource Corporate Services and support your professional growth.
Please note:If offered this position, you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative.
As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Work Authorization
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.
Veteran Hiring & Inclusion
NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
ADA Accommodations
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320
Safety Statement
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
E-Verify
NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.
Salary Range*:
$35,400.00 - $49,600.00*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-08-26Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.
Sourced by ZipRecruiter
Utilities
5,001 - 10,000 Employees
Merrillville, IN, US
1912
