Flex Jobs (NOW HIRING)

Role:CustomerExperienceGuide-Flex

Team:Retail

Location:Salt Lake City, UT Store

Scope:Customer Service In-Person, CF2

ReportsTo:RetailStoreGeneralManager

Pay Range:$21.05 -$23.05 per hour

Flex Positions:Flex employees work onanas-needed basis when work is available from time to time. Flex employees maywork up to19 hours per week,76 hoursper month, or500 hoursin a rolling 12-month period.

Flex employees are not regularlyscheduledand employmentremainsat-will; this role does not guarantee employment for any specific length of time or number of hours.

Benefits:Flexemployees are not eligible for Company-sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law.

AsaCustomerExperienceGuide -Flex,youareanimportantpartofourcustomers'experienceinourretail stores.You will support our core teams on an intermittent, as-needed basis whenadditionalcoverage is needed, including during peak seasons, sales, campaigns, events, or other short-term business needs.CustomerExperience Guidesare the embodiment ofthe brandforourcustomers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service,stocking,and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, andsupporteffortsto protect the local environment. All employees are encouraged andempowered to solve problems creatively and put the customers' needs at the center of everything we do.

WHATYOU'LLDO

• Weareinbusinesstosaveourhomeplanet:Youusethecompany'spurposeandcorevaluesasguidesfor decision making, and act as a brand advocate inside and outside of the store.

• Yourcustomerserviceisnotboundbyconvention!Deliverbest-in-classservicebycenteringthecustomerineverything we do. Utilize selling sense skills and connect our communities toa lifeoutdoors.

• Youareanenvironmentalactivist!Yousupportyourcommunity,andpartnerwithcoreteammemberstoget customers and colleagues involved in our mission of saving our home planet.

• ProductKnowledge:Youhaveabasicunderstandingofourproductsandcoresportsandarecommittedto learning about our products to support your ability to serve our customers.

• Operations:Youwillanswerphones,workevents,supportfrontofhouseandbackofhouse operationsand inventoryflow,andsupportinstorerepairswhilesuccessfullycommunicatingwiththeleadershipteamand customer service.

• Inventory/Warehouse:Youprocessshipments,support physicalinventory,andrestockthesalesfloor.Youassistwith sale prep/breakdown, product transfers, donations, etc.

• Visual:Youmaintainourvisualstorestandardsforastrongercustomerexperience byfolding,hanging,buffing, steaming, dressing mannequins, stocking theflooretc.

• SecurityandLossPrevention:Youpracticesecuritymeasuresthathelppreventtheftandunderstandhowto handle safety situations.You report andresolve concernsquickly tomaintaina safe and secure environment whilemaintaininga clean and organized store

• Inclusion:Youaredeeplycommittedtocreatingaworkenvironmentthatissupportive,positive,respectful,and free from harassment.

WHOYOUARE

Youareanenvironmentalactivist-Youareknowledgeableandcuriousaboutenvironmentalandsocialissues. You act locally and inspire your community and coworkers to do the same!

Your customer service is not bound by convention-You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You are an innovator in new ways to engage and support our community to help save our home planet.

Youoperatein just andequitableways-You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice.

You value anddemonstratequality in all that you do-You produce work that is of value, complete, andtimelywhile striving for excellence in all job aspects.

You act with integrity and are action oriented-You are self-driven and get things done efficiently and effectively.

You are a lifelong learner and teacher-You are open to change and will try different options to find solutions to share with the team tooptimizeoperations and customer experience.

EXPERIENCE YOU BRING

Customer Service/Focused: Proven customer service and/or sales skills,previousretail or related customer service experience preferred.Interestin or are eager to learn about our products and services.

Problem Solving: Helpful and courteous approach to solving problems.

Communication: Effective communication skills with team members and leadership and able toparticipatein constructive feedback.

Adaptability/Ambiguity: Adaptable to changing situations and priorities. Can pivot on the fly.

Organization Skills: Proven organizational skills, and attention to detail.

Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.

Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.

Self-Motivation and Teamwork: Self-motivated andpossessthe ability to thrive in a team-oriented environment.

Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.