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Remote Meta Data Center Jobs in Baltimore, MD (NOW HIRING)

CareFirst

Operations Supervisor (Remote)

Baltimore, MD · Remote

Prepares call center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends. * Improves call center, claims and or enrollment and billing ...

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Remote Meta Data Center information

See Baltimore, MD salary details

$51.2K

$146.5K

$195.7K

How much do remote meta data center jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote meta data center in Baltimore, MD is $146,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $194,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Meta Data Center vs Data Center Technician?

AspectRemote Meta Data CenterData Center Technician
CredentialsCertifications in data management, networking, and cloud platformsCertifications in networking, hardware, and data center operations
Work EnvironmentPrimarily remote, managing data infrastructure virtuallyOn-site in data centers, handling physical hardware and equipment
Employer & IndustryTech companies, cloud providers, data management firmsTelecom, IT services, enterprise data centers
Search & Comparison IntentUnderstanding remote data management rolesPhysical hardware troubleshooting and maintenance

The Remote Meta Data Center role focuses on managing data infrastructure remotely, often involving cloud and virtual environments, while Data Center Technicians work on-site handling physical hardware and infrastructure. Both roles require technical certifications but differ mainly in work environment and daily tasks.

What are the most commonly searched types of Meta Data Center jobs in Baltimore, MD?

The most popular types of Meta Data Center jobs in Baltimore, MD are:

What are popular job titles related to Remote Meta Data Center jobs in Baltimore, MD?

For Remote Meta Data Center jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Meta Data Center jobs in Baltimore, MD look for?

The top searched job categories for Remote Meta Data Center jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Meta Data Center jobs?

Cities near Baltimore, MD with the most Remote Meta Data Center job openings:

Remote Meta Data Center jobs near you

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1