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Remote Merchant Service Jobs in Rhode Island (NOW HIRING)

Oversees daily activities of the team by monitoring service levels and helps execute against ... and Merchandising, to drive results and address escalations with customers through research ...

... service businesses. ITW businesses serve local customers and markets around the globe, with ... The role is a remote position; location base will be reviewed as this position covers all regions ...

Remote Merchant Service information

What are the key skills and qualifications needed to thrive as a Remote Merchant Service Representative, and why are they important?

To thrive as a Remote Merchant Service Representative, you need a solid understanding of payment processing, account management, and customer service, often supported by experience in financial services or related fields. Familiarity with CRM software, payment gateways, and secure transaction systems is typically required. Excellent communication, problem-solving abilities, and self-motivation are crucial soft skills for delivering solutions and building client trust remotely. These skills ensure efficient handling of merchant accounts, effective resolution of issues, and high customer satisfaction in a virtual work environment.

How does a Remote Merchant Service professional typically collaborate with clients and internal teams to resolve payment issues?

Remote Merchant Service professionals often serve as the main point of contact for merchants experiencing payment processing issues. They regularly communicate with clients via phone, email, or chat to gather information and troubleshoot problems. Internally, they work closely with technical support, risk management, and account management teams to escalate and resolve complex issues efficiently. This collaborative approach ensures that merchants receive timely solutions while maintaining strong relationships and upholding service standards.

What is the difference between Remote Merchant Service vs Remote Sales Associate?

AspectRemote Merchant ServiceRemote Sales Associate
Required CredentialsBasic sales or merchant account certifications, industry knowledgeSales training, communication skills, sometimes certifications
Work EnvironmentRemote, client-facing, often in financial or payment processing sectorsRemote, client outreach, various industries
Employer & Industry UsagePayment processing companies, financial servicesRetail, wholesale, service industries
Comparison Search IntentUnderstanding roles in payment processingSales roles in various industries

Remote Merchant Service and Remote Sales Associate both involve remote sales activities, but the former focuses on payment processing solutions, while the latter covers broader sales roles across industries. Understanding these differences helps job seekers target the right positions based on their skills and industry interests.

What are remote merchant services?

Remote merchant services refer to payment processing solutions and support provided to businesses remotely, without requiring in-person interactions. These services help merchants accept credit cards, debit cards, and other electronic payments through online platforms, virtual terminals, or mobile devices. Remote merchant service providers often offer features like secure payment gateways, fraud prevention tools, and customer support to help businesses manage transactions efficiently from any location.
What job categories do people searching Remote Merchant Service jobs in Rhode Island look for? The top searched job categories for Remote Merchant Service jobs in Rhode Island are:
What cities in Rhode Island are hiring for Remote Merchant Service jobs? Cities in Rhode Island with the most Remote Merchant Service job openings:
National Multicultural Category Manager - Remote

National Multicultural Category Manager - Remote

UNFI

Providence, RI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago


UNFI rating

7.3

Company rating: 7.3 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

20th of 49 rated food wholesalers


Job description

Job Overview:
The National Multicultural Category Manager is responsible for managing the UNFI merchandising strategy for assigned products to include promotional activity, product assortment across the UNFI network, shelf planograms and sales driving programs for UNFI customers. Category Managers must develop strong working relationships with the supplier and brokers to effectively manage supplier funds including trade and promotions. In addition, the Category Manager manages new supplier selection, ensuring competitive pricing as well as industry standard payment terms for UNFI.
Job Responsibilities:
  • Category Management. Implementing and maintaining an effective merchandising strategy across products, placement and promotions.
  • Develop category business plans for assigned categories, using all available resources, including analysis of both internal and syndicated data, (validated) manufacturer input and expertise, commodity reports, trade/industry news, consumer trends and customer feedback. Measures results and adjusts plans as needed.
  • Initiate and implement new sales driving opportunities whether in response to changing needs/environment or to create a new source of excitement/demand through creative merchandising
  • Understand workings of Supplier funds and trade management. Must have ability to research and analyze financial metrics and create solutions to close sales and margin gaps.
  • Liaison for key retailers in conjunction with Region Merchandising to strengthen business relationships, work through merchandising opportunities or obstacles and improve customer satisfaction and grow category sales.
  • Perform post promotional analysis to validate plan execution and adjust future plans.
  • Provide sales team with retailer needs on request, providing data points, facilitating and participating in meetings, serving as liaison to brokers/vendors as required.
  • Ensure New Items are accurately launched on a timely basis with appropriate communication to the Region Merchandising teams.
  • Responsible for proofing all promotions and program details for accuracy.
  • Ensure SOX compliance for deal acceptance and sell audit reporting
  • Collaborate with Procurement and Warehouse operations to meet customers service level requirements and maximize sales through proper planning and forecasting. Assists in developing purchasing path to insure lowest possible cost of goods and handling while meeting shrink and spoilage goals. Assists in inventory disposition as required.
  • Champion UNFI Brands+ assortment, manage Brands + role in category and programs as appropriate.
  • Collaborate as needed with Supplier Management team regarding broker and suppliers opportunities and concerns. Uphold terms and conditions of all Supplier Agreements.
  • Collaborate with Customer Service on any retail issues regarding merchandising programs.
  • Resolve internal and external customer requests and concerns with a high level of professionalism.
  • Manage applicable state/local tax requirements at the category or item level as needed.
  • Performs other duties as assigned.

Job Requirements:
Education/ Certifications:
  • Bachelor's degree preferred.

Experience:
  • Five (5) years' Category Management experience, with proven performance using Category Management tools (Syndicated Data Sources and Category Management applications).
  • Retail, wholesale and/or vendor experience preferred.

Knowledge/Skills/ Abilities:
  • Microsoft office expertise, basic knowledge of distribution systems preferred.
  • Solid negotiating skills.
  • Possess good communication skills, both verbal and written.
  • Ability to collaborate effectively with a wide variety of people in person, via phone, and via electronic communication.
  • Ability to influence without authority.
  • Requires the ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
  • Analytical skills to measure sales performance, item performance within category and overall vendor funds management performance.
  • Understanding of cash flow, regarding payment terms and inventory management.
  • Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:
Remote Role:
  • This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):
  • This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:
Office Roles:
  • Most work is performed in a temperature-controlled office environment.
  • Incumbent may sit for long periods of time at a desk or computer terminal.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
  • Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .

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