Remote Merchant Risk Analyst Jobs in Columbia, SC

Qualio is an agentic quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, ISO 42001 and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

As a Solutions Consultant, you'll be a key player in driving the adoption of Qualio by supporting the pre-sales engagements with our prospective and existing customers in Life Sciences. Drawing on your hands-on experience in the life sciences industry and leveraging AI, you will work closely with prospects and existing customers to demonstrate how Qualio's agentic platform can simplify and strengthen their processes, creating tangible business outcomes and helping them see the real-world impact of modernising their compliance and quality tech stack. You will also be key to training our Sales and Customer Success teams about the industry and our product.

As a Solutions Consultant, you will:

• Develop a deep understanding of customer workflows and articulate how Qualio's AI solution can fundamentally transform how they operate.
• Champion Qualio's agentic compliance solutions through compelling, tailored demonstrations that reinforce Qualio's position as the "go-to" Governance, Risk and Compliance (GRC) platform for life sciences organisations.
• Become an in-house expert on Qualio's product, staying current on releases and new features to ensure your knowledge is always at the cutting edge.
• Act as a key subject matter expert, enabling Sales and Customer Success colleagues through periodic training sessions and one-to-one coaching.
• Couple your industry expertise , product knowledge and AI-first mentality with strong sales acumen to identify key value drivers and accurately define the right solution and optimal sales strategy for each opportunity.
• Support the evaluation and pursuit of new business opportunities, contributing your expertise to help secure successful outcomes for prospective clients.
• Own and confidently deliver value-driven presentations, product demonstrations and discovery sessions tailored to each customer's needs.
• Bring genuine peer-level credibility to every customer conversation- not just product knowledge, but real-world understanding of the challenges life sciences companies face.
• Engage confidently with decision-makers at all levels, translating complex technical and regulatory concepts into clear, compelling narratives that inspire buyer confidence.
• Leverage your curiosity and listening skills to uncover customer needs and offer a unique perspective that drives purchasing decisions or deeper utilisation of Qualio's products and services.

• Work in close partnership with Account Executives and Customer Success Managers, providing the technical depth and industry credibility that accelerates deals and strengthens customer relationships.
• Participate in deal reviews, contributing your expertise to shape strategy and improve win rates.
• Train and enable Sales and Customer success colleagues on industry trends, regulatory context, and Qualio's agentic solutions, helping to raise the bar across the go-to-market team.
• Serve as the critical bridge between customers and Qualio's Product and Engineering teams, translating prospect frustrations, functionality gaps, and feature requests into clear, actionable feedback that informs the product roadmap.
• Contribute as a subject matter expert on RFP/RFI responses, ensuring prospects receive accurate, compelling, and tailored information.

• 3+ years of experience in a SaaS/AI-native pre-sales and/or Quality Management role within life sciences (pharma and/or medical devices), or in a capacity directly supporting clients in these industries.
• A solid grounding in GxP frameworks, 21 CFR Part 11, 21 CFR Part 820, Computer Software Assurance (CSA), ISO 9001, and/or ISO 13485; experience in pharmaceutical or medical device quality and compliance is strongly preferred.
• Hands-on familiarity with AI- whether gained through working at a company that has embedded AI into its products or workflows, or through building your own AI-powered tools to work smarter and more efficiently.
• Ability to distill complex technical and regulatory concepts into clear, polished presentations and responses, tailored to any audience- from technical teams to C-suite executives.
• Proven experience engaging and presenting to C-level stakeholders, with the confidence and presence to hold the room in high-stakes conversations.
• Strong ability to manage multiple projects and stakeholders concurrently, without losing attention to detail or quality of output.
• Comfortable with ambiguity and able to adapt quickly to shifting priorities and evolving market conditions.

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.