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How much do remote medical customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote medical customer service in Utah is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.37 per hour, depending on experience, location, and employer.

What is a remote medical customer service?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in remote medical customer service?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a remote medical customer service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What job categories do people searching Remote Medical Customer Service jobs in Utah look for? The top searched job categories for Remote Medical Customer Service jobs in Utah are:
What cities in Utah are hiring for Remote Medical Customer Service jobs? Cities in Utah with the most Remote Medical Customer Service job openings:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in Utah as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,685 per year, or $16.7 per hour.

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Salt Lake City, UT • On-site, Remote

$16 - $19.50/hr

Full-time

Posted 4 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) to support the George E. Wahlen VA Medical Center located at 500 Foothill Dr, Salt Lake City, UT 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 8:00 AM to 4:30 PM. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Schedule appointments in accordance with VA scheduling and consult management directives.
  • Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within the VA.
  • Process community care consults using HealthShare Referral Manager (HSRM), PPMS, and related VA systems.
  • Perform appointment scheduling, tracking, and pre/post appointment outreach.
  • Screen and answer incoming phone calls in a courteous and timely manner.
  • Respond to patient and provider inquiries regarding services.
  • Validate and update patient demographic and insurance information.
  • Process and integrate medical records into CPRS and VistA systems.
  • Communicate with VA providers regarding Community Care procedures and requirements.
  • Monitor scheduling reports, recalls, consults, and access metrics.
  • Document and maintain accurate patient records and correspondence.
  • Use Microsoft Office applications including Outlook, Teams, Excel, and Word daily.
  • Provide exceptional customer service to Veterans, families, providers, and VA staff.
  • Follow VA privacy, HIPAA, security, and scheduling requirements.
  • Complete an average minimum of 20 cases per day (or as otherwise assigned). [
  • Perform other duties as assigned.
Qualifications
  • Citizen of the United States of America.
  • High school diploma or GED.
  • Must live within 50 miles of the facility
  • Minimum 6 months of customer service experience.
  • Ability to speak clearly, hear and write English.
  • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
  • No health restrictions affecting job performance.
  • Basic medical terminology
  • No sponsorship available

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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