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Remote Medical Customer Service Jobs in Alabama (NOW HIRING)

Liveops

Remote Customer Service Agent

Phenix City, AL · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Gadsden, AL · Remote

$12.75 - $17/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Montgomery, AL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Bessemer, AL · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Mobile, AL · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Tuscaloosa, AL · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Birmingham, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Florence, AL · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Dothan, AL · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Representative

Athens, AL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Medical Customer Service information

What is a remote medical customer service?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in remote medical customer service?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a remote medical customer service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What are popular job titles related to Remote Medical Customer Service jobs in Alabama? For Remote Medical Customer Service jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Medical Customer Service jobs in Alabama look for? The top searched job categories for Remote Medical Customer Service jobs in Alabama are:
What cities in Alabama are hiring for Remote Medical Customer Service jobs? Cities in Alabama with the most Remote Medical Customer Service job openings:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in Alabama as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% Remote job distribution.

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Birmingham, AL • On-site, Remote

$16.75 - $21.25/hr

Full-time

Re-posted 14 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon. Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Provide front-line administrative and clerical support for VA clinics and Community Care scheduling
  • Perform consult intake, patient/provider outreach, appointment scheduling, and follow-up
  • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
  • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
  • Answer phones professionally, screen calls, and route or resolve inquiries appropriately
  • Verify patient identity using two VA-approved identifiers
  • Update and validate demographic and insurance information during patient interactions
  • Explain VA insurance collection requirements to Veterans and families
  • Enter and maintain accurate documentation in CPRS / EHRM
  • Collaborate with VA clinical staff and interdisciplinary care teams
  • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
  • Escalate scheduling or access issues to VA supervisors per SOP
  • Maintain high customer service standards when interacting with Veterans, families, and staff
  • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
  • Participate in required meetings, huddles, reporting, and quality improvement activities
  • Complete related administrative duties as assigned to support daily operations
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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