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Client Service Representative (100% Remote)

Training Start Date October 19, 2026

All schedules are M-F and EST time. Assigned schedule will be determined by Hiring Manager prior to making an offer.

8:00am - 4:30pm / 9:00am - 5:30pm / 10:00 am - 6:30pm / 12:30pm - 9:00pm

GRT Financial is seeking compassionate, dependable Client Service Representatives who can provide clear guidance and outstanding customer service to consumers navigating the debt-resolution process.

If you enjoy helping people, communicate well during challenging situations, and thrive in a collaborative, performance-driven environment, we encourage you to apply.

GRT Financial is a licensed provider of performance-based debt-resolution programs designed to help consumers address unsecured debt. We are committed to providing transparent, cost-effective, and personalized support that helps clients pursue better financial outcomes.

As a Client Service Representative, you will answer inbound calls, address questions and concerns, explain account and program information, document interactions, and help clients understand their next steps.

This position requires empathy, professionalism, accuracy, and the ability to balance excellent service with established procedures and performance expectations.

• $15/hour…PAID WEEKLY

• Medical, dental & vision insurance (1st of month after 30 days)

• 401(k) plan options & paid time off

• 100% company‑paid life insurance & short/long‑term disability

• FSA options + Employee Assistance Program (EAP)

As a Client Service Representative, you will:

• Work in a high-volume (50+ daily calls) customer service environment.   

• Answer inbound calls and provide accurate scripted and unscripted responses.

• Address client questions, concerns, and objections with empathy and professionalism.

• Clearly explain account, program, product, and service information.

• Access and update client information using multiple internal systems.

• Accurately document call outcomes, notes, and required follow-up.

• Resolve concerns within established authority limits and escalate when appropriate.

• Protect confidential information and follow compliance and data-security requirements.

• Meet expectations for quality, productivity, attendance, accuracy, and customer service.

• Collaborate with teammates and other departments to support the client experience.

• Strong customer-service mindset with excellent verbal and written communication skills.

• Active-listening, problem-solving, and de-escalation abilities.

• Intermediate typing skills and basic math proficiency.

• Ability to learn detailed processes and explain information clearly and accurately.

• Ability to navigate multiple systems while managing client conversations.

• Proficiency with Microsoft Word, Excel, and Outlook.

• Sound judgment, attention to detail, and the ability to follow established procedures.

• Reliability, accountability, and effective time management in a remote environment.

• Ability to maintain confidentiality and protect sensitive client information.

• Ability to participate on camera in professional, business-casual attire when required.

• One to two years of customer service, client service, account servicing, contact center, or related experience.

• Experience handling high-volume inbound calls in a metrics-driven environment.

• Call center, collections, debt-resolution, financial-services, or legal-services experience.

• Familiarity with the Fair Debt Collection Practices Act (FDCPA).

• Bilingual fluency in English and Spanish is a plus.

The successful Client Service Representative will be able to:

• Balance empathy with appropriate call control.

• Remain calm and solutions-focused during difficult conversations.

• Learn debt-resolution processes and compliance requirements.

• Multitask without sacrificing service quality or accuracy.

• Accept coaching and adjust quickly based on feedback.

• Work independently while remaining connected to a remote team.

Our team members are expected to demonstrate GRT Financial core values:

• Driven: Motivated to achieve strong results and continuously improve.

• Caring: Treat clients and colleagues with empathy, patience, and respect.

• Teamwork: Collaborate across departments to deliver the best possible experience.

• Accountability: Take ownership of performance, decisions, and follow-through.

• Attitude: Bring a positive, professional, and solutions-focused approach.

• Adaptable: Respond effectively to changing priorities, processes, and client needs.

This remote position requires extended computer and telephone use, frequent communication through phone and video, and the ability to remain seated or stationary for extended periods. Employees must maintain a quiet, secure, professional workspace with reliable connectivity and minimal distractions. Reasonable accommodations may be provided to qualified individuals with disabilities.

The right Client Service Representative is compassionate, coachable, detail-oriented, and comfortable working toward measurable goals. You understand that clients experiencing financial hardship may need patience, reassurance, and clear direction, and you are prepared to provide all three.

This role offers the opportunity to do meaningful work, strengthen your professional skills, and help people move toward a more manageable financial future.

Apply today to become a Client Service Representative with GRT Financial and use your customer-service skills to make a meaningful difference in our clients’ lives.

GRT Financial is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law.

This posting describes the general nature of the position and is not a complete list of all duties, qualifications, or working conditions. Responsibilities may change based on business needs. Reasonable accommodations may be provided in accordance with applicable law.